The Tess, Autograph Collection

I’m giving The Tess a 5-star rating solely because of the staff, who genuinely did everything they could to provide a 5-star experience. Unfortunately, the hotel itself does not live up to its brand, its pricing, or the standard its team works so hard to uphold. The positives: The rooms are visually appealing, the shower has excellent water pressure and volume, and the bed and furnishings are comfortable and attractive. Where the hotel falls short: The curtains do not fully close, making the room far too bright for restful sleep. The furniture is unusually low, to the point where it feels like sitting on the floor. I booked two rooms, and at $446 each with taxes and upcharges, they were significantly overpriced for the overall experience. Most concerning, there were two incorrect charges on my bill—one for $60 and another for $1,093—neither of which were mine. I worked with Dienabou B., the front desk manager, to resolve the billing issues. She was consistently pleasant, professional, and genuinely committed to helping. She deserves a 5-star rating on her own. The hotel’s internal procedures, however, deserve much less. She provided documentation confirming the charges would be removed, and as of today, they have been cleared from my credit card. While the staff truly tries, the hotel itself feels disorganized and is not meeting the standards its pricing suggests.

I had a really good experience staying at this hotel. The room was absolutely gorgeous, the bed was really comfortable and the shower was one of the best hotel showers I've ever been in. The valet was really sweet, his name was Lameak. The day I checked out I had an all day meeting at my office nearby, they allowed me to leave my luggage and car there for the remainder of the day. Katie and Latasha at the front desk were very sweet. I will definitely stay here again when I need to come back to Atlanta.

The Tess, Autograph Collection, is a truly exceptional addition to the Atlanta hospitality scene. From the moment I stepped inside, everything—from the immaculate design to the attentive, professional staff—was great. The rooms offer a perfect blend of comfort and style, creating a high-quality base for exploring the city. This hotel operates at a premium level, delivering on the promise of the Autograph Collection brand. However, the real star of the show and the most impressive feature of the entire stay is the spectacular rooftop bar. The views alone are breathtaking, providing a stunning panorama of the Atlanta skyline, but what elevates the experience is the incredible atmosphere they’ve curated. The bar staff are experts: friendly, efficient, and they craft outstanding cocktails with speed and grace. Paired with the rotating selection of high-quality live music, the rooftop transforms into an exceptional destination. The combination of the ambiance, the service, and the entertainment makes it a world-class spot. If you are staying in Atlanta, The Tess is a must, and a sunset visit to their rooftop bar is non-negotiable. It’s a truly memorable hotel experience.

This hotel is truly a gem! The location is within walking distance to Buckhead Village and many other great spots. The property itself is beautifully decorated, and the rooms are cozy and comfortable. ||The rooftop swimming pool was a highlight of my stay, offering a great place to relax with amazing view. The restaurant and bar on 10th floor served excellent food and drinks, making it a convenient and enjoyable dining option. ||Overall, I had a wonderful stay and would highly recommencement this property to anyone visiting Atlanta.

My husband and I often enjoy short stays in the Atlanta area, and I was pleasantly surprised to find this new hidden gem in Buckhead, now part of the Marriott Bonvoy family. My nightly upgrade award was approved, and we were treated to a beautiful corner suite with a balcony.||From arrival to checkout, the service was outstanding. The valet attendants were friendly and efficient, and Oscar went above and beyond helping with our bags. Adriana and Juanita at the front desk provided a warm welcome and breakfast vouchers—a great Titanium perk! Marcus and Caleb were excellent bartenders, and Imarra was wonderful and helpful at checkout.||A special thank-you to Kiara Walker, the manager, who made sure our stay was perfect and even shared helpful information about other Marriott properties in different cities.||We’ll definitely be back—this property is a true Buckhead gem!

I recently stayed at The Tess for a conference, and as a Marriott Bonvoy member, I was genuinely impressed with the overall property. The rooms were clean and stylish, and the amenities were well thought out. However, the valet experience significantly diminished my stay. The process for retrieving vehicles was chaotic and poorly managed. Keys were scattered everywhere, the wait times were excessive, and there was little organization or direction for guests trying to drop off or pick up their cars in the limited space available. Many conference attendees shared the same frustration, with several opting to walk multiple blocks at night rather than deal with the confusion. To make matters worse, my car rim was damaged within the first night. I immediately reported the issue and spoke with the valet manager, who documented it and assured me a follow-up. Unfortunately, I am still awaiting clarity on next steps. I hope Marriott management reviews this matter promptly and takes action to ensure both accountability for the damage and improved oversight of the valet operations. I’ve always trusted the Marriott brand to stand by its service standards, and I sincerely hope that commitment extends to The Tess.

I stayed at The Tess for a conference, and overall it was disappointing. The rooms were overpriced, the service was just average, and the parking situation was ridiculous. The beds were not comfortable, and for two out of the three days, only one elevator was working. If strong smells bother you, you may want to reconsider staying here—the lobby aroma is overwhelming as soon as you walk in. However, the food was spot on and absolutely delicious.

It's a beautiful business hotel with exceptional staff. It was exceptionally clean. The rooms are very nice, well-appointed, and a good size. And the breakfast on the rooftop? That might just be one of the best I've had in a long time. ||I travel continuously for work and am a Hyatt Globalist, so I'm probably pretty jaded because I see so many hotels. Still, I genuinely noticed how amazing the staff here were – incredibly professional, super helpful, and always smiling and positive. ||There's only one real negative to the property, and it's probably fixable. The cellular service across all three carriers was terrible and the in-room wireless internet was really slow.||I think the hotel's position might be lower than some of the area streets, and cellular coverage just doesn't reach very well there. I tried all three of the big US carriers with the same results. ||This could have been easily mitigated with exceptionally fast Wi-Fi in the rooms. They seem to have new, modern hardware, but it's significantly throttled. I couldn't get more than 10 megabits of bandwidth at best. That's just too slow for today's traveler, especially with all the tech everyone carries. ||It's a beautiful property with exceptional staff and an amazing breakfast. The only thing that might make me hesitate is the lack of good internet service at the hotel. This is something they can definitely address and fix, and I truly hope they do, because I'd love to come back soon.

This hotel was awful when I stayed here in early October. We weren't informed until the last minute the hotel was no longer a Hyatt Thompson, but was now owned by Marriott. Nobody knew what they were doing, none of the systems were working, and the staff was brand new. We lost our Hyatt globalist benefits, which would've made the stay worthwhile. We would've moved to another Hyatt property if we had known sooner. No room upgrade was offered, we were directly over the dumpsters and loading dock so we could be awaken early everyday by garbage trucks and deliveries and construction. The room thermostat wasn't working so they sent us a space heater which is totally a fire hazard. The room phone wasn't working. There's no coffee or restaurant by the lobby like a normal hotel. Everything is on the roof which is like going to a club with loud music and dressed fancy. I just wanted a quick bite to eat. Since the phones weren't working I had to go up there each time vs ordering room service. The rooms are small but decorated well and there's lots of potential but they definitely missed the mark during my visit.

On all levels this hotel I would rate a 1 or lower if possible. Not enough front desk staff. No working telephone system in any of the guest rooms during my 3 night stay. I was told the no phone service was due to a switch over from the Thompson Hotel to the Tessa Hotel. I was told by the front desk at checkin that room service was 24-7 only to later discover there was no room service after after 9pm. The hotel restaurant the Tessera was also subpar. More like a loud discotheque or late evening bottle club. Nice view of Atlanta. It's not a fine dining experience by any stretch of the imagination. Back to the room: The water pressure in the shower was so strong it was like a firehouse. The bed frame on the side of my bed looked as though it had been eaten by termites. I brought this to the attention of the front desk providing pictures of the bed frame. I was told they'd take it up with their higher management. Laughable. I was told the hotel provide shuttle service by the front desk but since they were switching hotel ownership I was told I wouldn't be provided with that service during my stay. The Tessa is also on the Amex list for benefits but when I checked in they said they had no idea what I was talking about. They didn't honor any of my Amex benefits. Btw You have to pay for the entire stay upfront in terms of per night room and tax charges. The hotel was so bad that I checked out 2 nights early and asked for my upfront room charges to be adjusted. I was told that couldn't be done from the hotel front desk and that I needed to speak directly to Amex. I spoke to Amex and now the Tessa won't refund the 2 nights I'd already paid for after I checked out. if you stay at this hotel don't say you haven't been warned. This hotel was absolute one if not the worst hotel experience I've ever had. Everything about this hotel was subpar although all of the staff were really nice and tried their best. All the other hotel guests I encountered throughout my stay were also complaining about the Tessa. Now for the positive: Upon checkin for my troubles the assistant GM gave me a bottle of water free of charge because she said I "look like a nice guy".