Kayley H.
Yelp
Ordered a vanilla iced latte and it was delicious!! My family ordered some hot chocolate and they seemed to enjoy it as well. The decor and feel of the space is also very clean and classy.
Knocked two stars for employees. Went in to order with my family, and one employee went over to the podium by the door where I assume they welcome customers to sit after paying. We left right after we got the drinks since we were waiting for bagels next door.
After the bagels, we went back. There were maybe 5ish employees at counter: one was taking orders, the rest were turned away chatting with one another, and no one stood behind the podium at the door. As my family sat, I stood and waited behind the customer ordering to ask if we could sit and eat. The employee at the counter made eye contact but no one else noticed me (I clearly wasn't trying to order as I already held their drink, wasn't standing where the line to order formed, and no one else was in line). They didn't acknowledge me again so I went and sat (the employee paying attention could've asked another to help me). Five minutes later, we're told we can't eat outside food, even if we bought drinks. If it was crowded or every table was taken, I'd understand but only two small families were eating.
If they said we needed to purchase a food item from them to stay and eat, we would've easily done so. But they chose to have us leave when they could've made more money from us. There's also NOWHERE else to sit and eat in the mall unless it's a sit-down restaurant. Coming from out of state, it's little things like this that perpetuates the idea that "New Yorkers are rude", especially when they failed to monitor the entrance and let us know of the policy when we entered. I cannot remember the last time I've been told to leave an establishment because we brought outside food in.