S K
Google
I’ve always made it a point to stop by this bar whenever I’m flying through BNA. It’s consistently been a decent experience, and I’ve even recommended it to countless others over the years. Unfortunately, today’s experience was nothing short of disturbing and has completely changed my view.
We had a large group, so I understand that things can get a bit hectic with multiple tabs. We were all confident that we had paid our individual bills. Despite that, a staff member named Adam tracked us down at our gate claiming a $60 bill was left unpaid. We genuinely couldn’t figure out whose it was - something that could have been avoided if the server had ensured the right bill went to the right person in the first place.
When we told Adam we weren’t sure whose bill it was, he singled out one of our group and asked, “Are you going to pay it?” That person said no, as he had already paid his bill. Without any further discussion or warning, Adam called airport security on us at the gate while we were boarding. I can’t emphasize enough how alarming and inappropriate that was. We weren’t refusing to pay; we were trying to sort it out.
In the end, we paid the $60 just to defuse the situation, but the way it was handled, publicly confronting us and escalating to security so quickly, was completely unprofessional and frankly, terrifying in an airport setting.
I’m really disappointed. This could have been approached with basic courtesy and patience. Instead, it felt aggressive and unnecessary. Shame on the staff for turning a simple misunderstanding into something much bigger than it ever needed to be.