Farzon A.
Google
Disappointing Hostess Experience at an Otherwise Lovely Airport Spot
Nashville International Airport was incredibly quiet-no lines, no stress, and every staff member we encountered was warm and welcoming. My wife and I were strolling through the terminal when we noticed a cozy-looking restaurant/bar. The seating looked perfect for relaxing with a pint and getting some work done before our flight.
Unfortunately, our experience was soured the moment we interacted with the hostess, Natalie. Despite my friendly greeting and compliment about how inviting the place looked, she responded curtly and insisted we sit at a cramped table wedged between other guests-even though the restaurant was nearly empty (as shown in the photo we took).
When our server arrived (who was genuinely kind and accommodating), we asked if we could move to one of the many open, more comfortable spots. He happily agreed and began guiding us over. But before we could sit down, Natalie rushed over and, in a harsh tone, told us we couldn’t sit there. When I explained that the server had approved the move and pointed out how empty the place was, she doubled down-telling us we didn’t belong there and should leave.
It was an unnecessarily hostile interaction that left us feeling unwelcome and embarrassed. Everyone else at the airport was lovely, and the restaurant itself seemed like a great place to unwind. It’s a shame that one person’s attitude could cast such a shadow over an otherwise pleasant environment.