Christine T.
Yelp
DO NOT GO HERE - if I could give negative stars, I would.
My family and I made a reservation for 8 here to celebrate my birthday. Given the occasion and that it was a high-end Michelin star restaurant, I wore an expensive pair of designer sandals. Not only was I DENIED entry because their dress code prohibits "女仕穿拖鞋," but also told to go downstairs to the department store to buy suitable shoes for the restaurant. The meaning of "拖鞋" which is slipper or flip flops, we were under the impression referred to everyday wear beach flip flops, not designer brand sandals. Given the absurdity of request, we asked for the manager to appear, to which she (her name is Jennifer) concurred with her receptionist and told us that we were unable to dine because "拖鞋" meant that our sandals needed to have a heel strap. There was no specification about this in the reservation email. At this moment, my sister pointed out that her shoes (also expensive designer sandals) did not meet the requirement either and no one stopped her from entering. At this point, the manager realized that their dress code was vague and had loopholes, to which she exclaimed that although this is their policy, they will reluctantly allow us to dine at their restaurant, without an apology for how their policy was unclear. Not only did they ruin a birthday dinner, they didn't take responsibility for their own unclear dress code policy. For a restaurant where you pay at least $5000NTD a head, I really expected more from their customer service and management. Severely disappointed.
TLDR: Extremely poor management and customer service drove away a table of 8.