The UPS Store

I had a wonderful experience in your store today, and that was solely because of Hailey. She helped me get quotes for a bulky package I needed to send and walked me through the entire process with patience and professionalism. It was clear she went above and beyond her normal duties — all while wearing a smile. I truly appreciated her effort and kindness. Because of the outstanding service I received from Hailey, I will absolutely be returning to this UPS Store. I just wanted to let someone know what a great employee you have in Hailey!

I’m a frequent visitor to this UPS Store, often stopping by weekly to ship items out. The entire team is always incredibly helpful and professional. A special shoutout to Alyssa—she consistently goes above and beyond every time I’m in the store when she’s working. Her helpful attitude and reliability over the past few years have made every visit smooth and efficient. Highly recommend this location!

So helpful and kind. I had an issue with a package and went in a few days ago and the workers were very helpful and gave good advice. Then when I returned a few days later Alyssa went out her way to communicate with other workers to get me my package before I left town. Everyone was very helpful!

Thank you & beyond! Elisa you are so very much appreciated. Customer's packages at times have serious emotional worth. You made sure the print that was shipped made it safely and in perfect shape. Delivered yesterday 4/15 & at a time that the recipient needed a sign of positive reassurance at a difficult life moment. Came home and her print was there! Thank you and I will follow up to see that upper management reaches out to you and appreciates your professionalism and kindness. Thank you

UPS in Mt. Pleasant, SC was THE best experience. I had a package that needed overnight delivery. Savannah greeted me with a beautiful smile and the transaction was seamless. She was kind and extremely helpful with claiming details, timing, cost, etc. Savannah is an asset to your organization. I’ll be back, thanks to her exceptional service.

On the morning of 5/30/25 I was assisted by Alyssa at the UPS store at 1150 Hungryneck Blvd. in Mount Pleasant, South Carolina. I brought two items to mail, one an Amazon return. Unfortunately, I printed a return label with the incorrect return location. Rather than sending me off to another facility she said she can fix the problem and she did-very quickly. Her professional and helpful assistance very much impressed me and I left smiling at my good fortune in having her help me.

I was in your store yesterday. I didn't get the young man's name. But he was tall,blonde and wore a gold cross. He was very patient with me, extremely helpful. He gave me great customer service. He went thru my phone with me step by step showing me how to do my return on my Amazon account. Thank you

Thank you to Savannah, for exceptional customer service. I had color copies made that needed laminating. She went over and beyond to get this working and ensured with excellence.

I was in the area and remembered I had some Amazon returns (3) in my car. I went in and the cashier was ready for me. I was in and out of the store in less a minute and there was no wait time. Great experience here.

The ladies in there are working so hard to get customers packages processed and shipped quickly. Kind and focused, I was amazed that the rather long line moved swiftly. Great UPS location.

I have to ship a lot of fragile items for my business and the wonder team has bern working with me since 2020. They are so accommodating and so personal and always go above and beyond. I started going there because it was the closest to my house, but have since moved to west ashley and continue to drive there because of the customer service. And they realize that I am a small business, and they do everything they can to keep my costs down, for instance, using smaller boxes put together rather than a huge box - saving me $100! Now that is not always possible, but from experience, most stores don't even check into that possibility. If you need anything professionally packed, they will get it there unbroken every time. I can't say enough about the amazing employees that work at this store. A special shoutout to Mandy, Alyssa, and Sean!

Slowest, rudest, nonchalant attitude, zero sense of urgency UPS store I've been to. Wanted to charge me for extra tape on a box. Will be driving elsewhere despite being around the corner.

a joy to have this team take care of my dozen packages. it was a busy time and they graciously accommodated my needs. everything arrived on time and in fabulous shape. thank you

Accessible. Parking directly in front. Speed line for packages already labeled. PO Boxes annual fee is reasonable.

I have been here a couple of times and I must say slow service is their motto. Both times the wait is longer than it should be. The staff seem new each time and take longer as they are unsure of what they are doing. I had to do some returns so this being the closest drop off for UPS I was forced to come here again. The customer service is lacking compared to other UPS Stores I have been to. Should I have to use an UPS store again will go out if my way to find another one to use...

They are unethica,l unprofessional, and lie about condition of items shipped. would give them negative stars of they were available. Go elsewhere.

You want to charge me for a piece of tape to secure my 2x3 box so I can ship it with you? A little strip of tape? You have to be kidding. Very unfriendly man. Very rude man. No social skills and poor attitude.

Avoid at all costs! Every time I go here, I regret the decision. There's only ever one person at the desk and slow doesn't begin to describe the experience. Just walk out if there's a line, unless you have a good 45 minutes to just stand around.

Walked in to mail a package to my daughter and walked back out. Rude and indifferent setvice.

They packed everything for me and saved me a lot oh hassle for a great price! Kim was professional and very helpful!!