Mind Energy & Bliss
Google
***Complaint Regarding Unadvertised Dress Code Policy
*** To my knowledge the responsibility for the decision lies with the promoters themselves f this event (Doowop), not the actual event space (The Urban)
I am writing to express my disappointment and frustration with an experience I had at your establishment on 8/31/2024. Upon arriving at The Urban, Doowop, R&B event, my group and I were denied entry because we were not dressed in all white. This was surprising to us, as there was no mention of a mandatory all-white party in any of your advertising or on your website, tickets, or any social media outlets.
As customers, we make an effort to comply with the dress codes and rules set by establishments, but it is unreasonable to enforce a policy that was never communicated to us. This lack of transparency caused unnecessary inconvenience and disappointment for our group, and many others, as we had made plans to spend our evening at your event.
I kindly request that you review this matter and consider clearly communicating any dress code requirements in the future. This will help avoid such misunderstandings and ensure a more pleasant experience for your patrons.