Ivette A.
Google
I have been shopping at the store for over five years, the guy that works there is usually is so nice.
Last week I had an experience where I was overcharged by a few dollars. The cashier was very dismissive and put off by me requesting a refund. She told me that the manager would take care of it after a week of waiting , I finally called, no one called me back.. so went into the store today. The manager was very cold towards me, she was put off and never apologize for anything… nope, just cold and dismissive, as I was getting ready to purchase some items she told me that they don’t refunds so that what I was purchasing, a salad and tomato there was no charge.. She then said it would’ve been a few cents more but she was going to let it go. I found that to be very condescending, again just gave me my things and no warm and fuzzy anything. This experience was very disheartening because I live around the corner and I loved shopping there.. With this economy and everything so expensive a few dollars is a few dollars. I shouldn’t have made to feel shameful for asking for a refund when I was overcharged to begin with. I work for a major grocery chain and I would never treat a customer like that.
