cara b.
Yelp
I sent this letter to this florist, generous I believe, considering what happened to me, and got no reply at all!!!!!!!!! Was shocked and decided that I should at least post my experience. I think an apology would have been in line, at least!!
August 28, 2008
To whom it may concern:
A very interesting thing happened for my wedding and I really think you should be aware of it. The week before August 10, 2008 I was walking by your store to go next door and I walked into your lovely establishment and was drawn to the back of the store. I was getting married on August 10, and when I saw the gorgeous arrangement that one of the girls was putting together in the back I knew immediately that I would want this arrangement for my wedding. I took your card, had the girls write the notes on the flowers and other plants in the arrangement and went on my way. I called a few days later and was told that yes, it could be done, etc., and that I should pick it up on Saturday.
I was late coming in and the two employees who were they were very gracious and sweet to wait for me.
The arrangement was beautiful. The execution was beautiful. But I have to say I was quite disappointed that there were almost none of the flowers that I ordered. I was a little in shock, and with no time to be able to do anything about it, neither on my end or yours, I went about the hundred thousand other things I had to do over the next 24 hours before my wedding.
I had a Victorian theme to my wedding. My little dress was turn of the century, I used an Antique Victorian Cake Platter for my cake, garden roses and orchids spilled down the cake, the girls all wore lace, cream or white, it was held outdoors, picnic style, atop vintage floral blankets, under gorgeous trees including a blooming oleander with the ocean behind us. It was all so very beautiful. And yes, your flowers were indeed wonderful, but there was only one tiny garden rose, no sweet peas, and basically it didn't resemble the incredibly romantic creation I saw the day I ordered it.
I want to tell you this because I really wish it could have been handled a little differently. I wish someone would have called me, let's say Friday or Saturday morning at the latest. It would have made a difference to me and I possibly could have had time to do something about it. The arrangement I saw was exactly what I wanted. I was so specific about it that I asked the girl to be meticulous about writing it down. I was so specific about it that I tried to get her to write it down and give it to me as well, which she wouldn't do, again to my disappointment. I also came all the way from Santa Monica to pick up that arrangement, and I am sure you can understand why I feel the way I do.
Everything was wonderful that day and I don't want to say that this ruined anything. I am far too pragmatic to whine over something I cannot change. I just want you to know that it was a strange experience. And a disappointment.
Thanks!! Cara Brown softblueinc@verizon.net
