Ron B.
Yelp
We hadn't been here in about 4 years, so we were looking forward to an enjoyable evening, along with seeing the holiday decor. Our reservation was for 4 PM. We made this reservation several weeks ago knowing that they fill up quickly this time of year. I was surprised to be seated at 4:22 PM, having made the reservation so far in advance.
Once seated, our server took our drink order and as a precurser to the rest of the evening, the drinks came back at all different times. I understand the necessity to make a profit, however, $17 for a 9 oz glass of house wine and $4 each for a glass of milk, an iced tea and a sprite was outrageous.
The kids meals came out first. They were brought out by a runner, whom I told that the kids had a side of french fries. More on that later. Following the kids meals, mine and my wifes meals came out. My chicken, broccoli, ziti came with garlic wine sauce when I had asked for alfredo sauce. To compound the problem, our server was nowhere to be found. I had to ask another server to find our server to resolve the issue. The solution was to pour alfredo sauce in with the garlic/wine sauce. I mentioned to our server that the kids side of fries and my side of asparagus still had not arrived and that we were almost done with our meals. The server finally took responsibility and said that she had never put them in and that they would be out quickly.
After our meals, we wanted to look at a dessert menu, only our server was once again nowhere to be found. I asked the runner if she could get us a dessert menu. She brought one dessert menu for 4 people. The kids had dessert and me and my wife decided to skip dessert, not knowing if it would be correct, or come out at all.
Like most inept servers, great attention was paid when it came time for the bill. I'm not a fan of credit card machines at the table where you choose a tip with the server holding the machine. $210 with tip was hard to swallow based on the poor service we received. The food was good but extremely overpriced for the portion size. We had another reservation in a couple of weeks with some family from out of town, but we decided to cancel for somewhere more reasonable with better service. We were expecting a bit more and were disappointed.