The Vermont Hotel

Customer service was a joke. Do not give this hotel your card for the security deposit, they repeatedly took money out of our account that we did not authorise and could not seem to get to the bottom as to why it was happening. The duty manager Irene that dealt with this was not very professional and only offered an apology when asked for her name and position. Also requested a birthday plate for my husband and bottle of Prosecco before arrival and neither were in the room, when I mentioned it “Irene demanded proof of this request. Her exact words were “I would love to see the proof of this request as this is the first iv heard of it” appalling way to speak to a paying customer, and when showed the “proof” took a picture on her phone and sorry about that. Will never be back and for the price of the stay we could have stayed somewhere like the Dakota which is much nicer. Once we went down for the 3rd time about money repeatedly coming out of our account Andrew was much nicer dealing with it, still couldn’t explain why it was happening but was very nice to us. Offered us a meal which we declined and gave us complimentary breakfast one morning. Although this was a nice gesture we will not be back and would not recommend. We checked out today and no money has been released back to us either. As this was a city break holiday without our kids and to relax we found it put a dampener on our time away which we will never get back. Avoid this hotel.

The hotel is in serious need of renovation. My room was extremely outdated and, unfortunately, located directly above the generator at the back of the hotel. The noise was constant, 24/7. The hotel is clearly aware of the issue, as they had left earplugs on the bedside table. However, that is not a solution. Guests should not need earplugs to get a basic night’s sleep. Proper soundproofing or not allocating that room to guests would be far more appropriate. To make matters worse, my room was next to an exit door, which could be heard opening and slamming shut every time someone used it. Between the generator and the door, getting uninterrupted rest was nearly impossible. Service at the bar was equally frustrating. We sat down at the bar while the bartender, a shorter gentleman, was chatting with a colleague. Instead of acknowledging us or asking if we’d like a drink, we were completely ignored. When we finished our drinks, we had to repeatedly ask for another round, despite sitting directly in front of him. Basic attentiveness, such as noticing empty glasses and offering another drink, should not be too much to expect. Each time we ordered a drink, we were asked to sign a paper with our name and room number, even though we had already requested to start a tab. Later that evening, when a pizza was delivered to my room, the same staff member asked for my room number while standing directly in front of the clearly numbered door. It felt unnecessary and frustrating. Unfortunately, the pizza itself was massively overcooked, with dough so hard it was almost impossible to eat. Two friends travelling with us also experienced repeated issues with their room key cards not working, requiring multiple trips to reception. To make matters worse, a staff member entered one of their rooms without knocking while they were inside, which is completely unacceptable and a serious breach of privacy. Overall, the experience was chaotic and poorly managed. Between the noise issues, lack of service standards, maintenance problems, and privacy concerns, this hotel fell far below expectations. We will not be returning.

We went for Christmas Day dinner, to be honest it was pretty much a let down. The food was the same food they’ve been serving all month, dry turkey ( you know the cash and carry ready sliced stuff ), that was under the hot plate too long , vegetables were luke warm, Yorkshire pudding was freezing, my starter prawn and crab was an absolute let down! Watery prawns, a teaspoon of foul tasting crab meat in an industrial source. The desert a lemon tart again was a mass produced thawed slab. Shame as I was expecting more after paying almost £90 a head! At least a proper carved turkey crown. ||The drink prices are extortionate. £8:45 for a pint of lager, same for Guineas not even served in a Guineas glass. Nearly £40 for 3 baileys and a diserono. ||The only reason this gets a 3 and not a 1 was the staff were absolutely amazing! From the concierge, bar staff and servers. All were brilliant. ||The atmosphere was nice, table set up nice and service was a little confusing, good didn’t arrive per table, so we were sat waiting a while for everyone to get fed.

Just had a lovely event at The Vermont celebrating my sister’s birthday. The Gold Room was very well appointed and beautifully laid out, the staff were excellent, very helpful, from walking in the door, to the buffet and bar service. There was at least one other wedding going on at the same time. Can’t recommend the staff and hotel highly enough.

My favourite hotel in central Newcastle, it feels like it's from a golden age. It has an art deco charm combined with modern amenities and great service. It is also ultra clean. Buffet breakfast isn't as extensive as some, but the quality is great. As well as all that, the following make it extra special 1. Location - it has a lift that lets you out on the quayside or in town. 2. Simply oozes style, it still has a concierge in tails. 3. The amazing rooftop bar - Above - I just wish it hadn't been raining when we visited as we had to sit inside, still great views! 4. The Redwood Bar stays open 24/7. 5. You can also visit their sister venues, including Aveika, a very popular club/Japanese restaurant/grill, Livello cocktail bar, Hudson's restaurant etc. An absolute gem.

We stayed one night widweek in Dec 2025 and enjoyed the stay. Room was on the front of the building overlooking the reception entrance and carpark. No excessive noise. Meal in restaurant was lovely after our walk around Newcastle's streets and Xmas market. Room was quite nice and warm at night. The hotel was clean and tidy. Staff were all very nice and courteous. Overal we enjoyed our stay

The Vermont Hotel in Newcastle is one of the best places to stay in Newcastle. It has a great location being near to some great pubs and restaurants. Tastefully decorated throughout. |On arrival you are made welcome by all the staff. However Paul the concierge is worth a special mention. Besides being a great character nothing is a bother you only have to ask as regards parking, luggage 🧳 or anything else. First class service from him as far as I am concerned. Something that is not always available at other establishments. There is a good selection of wines and beers available from the bar and a fine restaurant. Don't miss out call in on your next visit to the city. |John and Viv |Bishop Auckland |County Durham.

Unfortunately we didn't have a great first impression as the hotel smelt like drains on our arrival. A shame as the reception area and lobby felt very grand. Our room was accessed via a dark little corridor off the main corridor, despite there being a light on, it was still dark and not pleasant. Entered the room and the fitting where the room key slots in fell off the way. Toilet roll holder was loose. Lots of dust near the side of the bath. It's a shame as this lack of attention to detail created a poor first impression. There were ear plugs next to the bed which we soon became aware was due to the noisy nightclub that could be heard till around 11:30pm/midnight. That being said, the staff were friendly, location is excellent for central Newcastle and we did have a nice view. Bed was comfortable and clean. We just did not feel that the standards met the price we paid for the room.

Gorgeous hotel in Newcastle with a trendy rooftop bar (Above). The lobby is traditional and quaint with elegant decor. The room is a great size with a lovely bathroom complete with shower/tub combo, toilet and sink, and floor to ceiling tile. The hotel is lovely and we have enjoyed our stay. The rooftop bar is very trendy and beautiful with great food. Definitely recommend, great location to everything.

Great central location and beautiful lounges but unfortunately I cannot give the Vermont more than 3 stars. When my parents visit they always try out a new hotel and in comparison to some it doesn't quite live up to its 4 star rating. I was rather disappointed in advance as I had emailed them asking if I could upgrade my parents room and if we needed to book afternoon tea - no response! So on arrival they were allocated a room on the 10th floor with a 'river view' but don't be fooled by this. The Vermont hotel is very much in the city centre and not on the quayside so you get a distant view of the bridges at best. As for the room it was lovely and clean but the bathroom was very small and definitely not up to standard. There was a yellow crust around the sink where it had not been looked after and poorly covered up patches on the walls (not 4* standard at all). The staff in all fairness did offer to show them to another room but apparently this was no better. The WiFi also didn't work the first day and when it did return the connection wasn't great. We had afternoon tea in the lounge after my personal recommendation and I definitely stand by the fact this is my favourite place for a little indulgence. The lounges in comparison to the rooms are luxurious, welcoming and relaxed. The gentleman's afternoon tea is excellent value for money! You get a whole burger and chips alongside a mini scotch egg and pork pie, cheeses, piccalilli and a selection of desserts. Oh and not forgetting the unlimited tea and half pint - highly recommended! We went out for a meal and drinks in the evening and on our return someone had been into the room and removed one of the chairs so they were only left with one chair between the two of them - no communication to explain the purpose of this and overall very disappointing. Highly recommend the Vermont for a visit to the lounge for food and/or drinks but the hotel rooms don't offer the best value for money unfortunately!

Nice hotel, younger crowd ie (younger than me! Your 20's and 30's) Joined the bar in the lounge, music was enjoyable, drink service, and bar tender were slow. When it came to cashing out I actually wondered how they cleared everyone correctly, they didn't ask for a card to keep the tab open and when we asked to put it on the room it never showed on our final bill. Rooms were great, a bit odd to get your coffee in the hallway. I enjoy waking up nude, making coffee, and lounging around. With coffee in the hallway you have to skip the lounging nude and cover up so as to not shock the neighbors.

Popped in for coffee ........ wow. An amazing lounge where the staff were very attentive and happy to see you and chat. Really great leather chair next to the fire and piano. Brilliant. Prices were reasonable and quality very good. Loos were pretty disgusting and polar opposite to the rest of the public areas. Disappointed.

I was expecting great things when my rude cab driver dropped me at the impressive looking Vermont. Upon entering, I was impressed by the lobby and was extended a warm greeting by the friendly staff. Then my pet hate... I could not check into my room before the rigidly enforced check in time. Not what you want when you have travelled up from London and all you want is a shower and a nap before a hectic night. So... I sat and read until my room was ready. Yawn. Eventually I got into the room and it was state of the art 1976. Clean enough, but it looked tired. I did like the bathroom though - it had a touch of British class that is lacking in most hotels nowadays. Wireless Internet was included in the room, but the signal was weak and connection was slow. The TV was old and obtrusive in the room. However, after a shower and a snooze I went down to the bar for a pre-soundcheck drink with my band-mates and I relaxed into the place somewhat. The service and ambiance were great and I enjoyed being there. After a decent night's sleep I went down for breakfast. Although not included in the room price, I needed my calories, so I dived in. My only aggravation was my internal turmoil over whether to tell Duran's Andy Taylor, who was sitting next to me, how much I loved reading his book!!! I did not bother him - we have some mutual friends, but I left him to his big sunglasses and cornflakes. All-round, I really enjoyed my stay in The Vermont. I just hope that they retain the great vibe and service, but spend a little on bringing the place up to the standard that much cheaper hotels treat as the norm.

Looks like a lot has changed since 2008-2009 as it has been an amazing stay here at the Vermont! I was shocked to see the low reviews. Yes the rooms are a bit outdated, but if you stay on the 11th floor suites, it is ok b/c the space you get along with the 2 restrooms, one with a 3 headed shower and a bath, and two tv's, make up for it. Actually what really makes up for is the service you get from the staff. They heard we were having a 6am flight and would miss our complimentary english breakfast, so they insisted we get a breakfast package to go. They also printed a speech I had written up in the wee hours of the night and slipped it under my room door while I was getting my beauty sleep for my event the next day. They allowed us to order off the full menu from the lounge at around 10pm in the evening. They have free wifi throughout the hotel and they are located next to a sweet castle and walkable to many shops, galleries and scenic views in new castle. The grainger market, chinatown, millenium bridge, northumbria university, and baltic center of contemporary arts are all within 10-15 min. walking distances. Everyone here is so friendly and new castle is such an underrated city in the UK. I think the suites are a little above $250, but if you have two people or more staying, I think you'll get your moneys worth. Its bigger than most american hotel rooms and definitely 3-5 times the size any UK hotel I have stayed in. oh and the views from the 11th floor are the absolute best and the sky lounge balcony reminded me of a mini version of the standard hotels in LA with great views and modern decor. oh and check out is at noon so that is fab. double oh they have a 24 hour fitness room and irons on request, hair dryers in the room and its superclean.

The Vermont hotel is hiden off the beaten path. The building has a great exterior and a cozy inside. The reception area is decorated with restorationhardwareish furniture and curtains. The front desk employees are decent...nothing special or that stands out. My room was small and outdated. It has potential to be a boutique hotel with just a little sprucing up and replacement of the 1980's box t.v. with a flat screen.The carpet has stains on it and the bathroom is old. Pros: Free internet access, located in a private area of New Castle.

Sad rooms, walls need paint, bathroom doors Need varnish and sink drains need cleaning. Would love to eat after 10pm. Items with a 24 designate food is served 24hours ( according to tv) I do not have this menu in my room! Staff is great, lucky for owners, without the staff my booking in April would be cancelled.

We stayed here for a night after we got married and I thought it was fantastic. Our room had a view overlooking the Tyne Bridge and at night it was just a sight to behold. The staff were really nice, helpful and so friendly. As we'd just got married they upgraded our restaurant from the hotel restaurant to the one located downstairs. The food was fabulous, silver service too. Peter Beardsley (Newcastle United legend) was sat on the next table! We booked a package which included champange and canapes on arrival, and a very late check out the next day. It was well worth the money. The location of the hotel was super, centrally located, close to the Quay Side.

At the moment I am staying at the Vermont hotel rooms are ok, drinks in the bar not cheap and the room service is crap, they changed a tv over while I was out working only to find the new one did not work 6.35pm made a call to reception ( yes we will send someone to fix it ASAP ) so I go out come back at 10.30pm tv still the same and one more thing parking they say room for 90 cars, that's a lie if you want to stay here and pay £10 a day parking and don't watch tv then this is a hotel for you

I had awful service here they seemed uninterested in been nice or having any manners I was really shocked at it as well, I really didn't expect such bad service from a place that claims to be all that. I went for xmas dinner with work and the food wasn't very nice and the service was really bad, I seen one of the waiters drop some bread on the floor and they still gave it to somebody, I told the person not to eat it and when the person complained they didn't even get an apology. Awful place do not stay here ever.

They think there 4 star but there not , terrible service, staff had awful attitudes, they give me the wrong room key and I was trying to get in somebody else's room, then I had to go back and get correct one I asked why I had that one oh they'd give my room to somebody else with the same surname I asked I hope I don't get there bill I was told def not, the next morning I got they other persons bill which was a lot more than mine, when I queried it, the girl who had served me the day before ran out the back literately and stuck me with a young oriental girl who spoke broken English, no apology was given. The bill I was presented with had another persons full details on which the other person who had got my bill had done off paying less and it had all my details on a blatant DPA breach. Then when I went outside into there private car park my wing mirror had been smashed off. It is a pure dump with awful staff who should be trying to learn some manners.

overpriced. definately not a 4 star hotel. the room was basic, it looked like it had been decorated in the 50's and not updated since. upon returning to our room, my girlfriend and I found our keycard no longer worked. poor service.