Suzey Ingold
Google
A lovely hotel located near to the centre of Funchal while still being quiet with sweeping views of the town and coast. A special thank you to Francisco in the restaurant who was so kind to me! My room was very spacious and comfortable, the only downside was the "balcony" which looked nothing like any of the photos on the website, and was more of a box with one wall missing than a balcony, and not pleasant to spend any time on (see photo attached). Breakfast and dinners both very good, although not much variation night-to-night despite "themes". I particularly liked the solarium on the third floor which tended to be very quiet compared to the pool while still offering a place to sunbathe. Spa and gym facilities also good, if a little worn out. I didn't spend much time in the cocktail lounge as drinks were fine but nothing exciting and music a little uninspiring.
My only two real issues during my stay were with the packages. For the beverages package with dinner, there was constantly confusion with the waiters about what I was entitled to and sometimes they had me signing things and sometimes not. It would be really helpful if this is smoothed out as it caused unnecessary confusion for everyone. I also paid for the birthday package as a friend wanted to treat me to it and this was the biggest waste of money: 35€ for a bottle of sparkling wine delivered to my room. The same sparkling wine that is available everyday as part of the breakfast buffet. The price of the package either needs to be drastically lowered, more benefits added, or—at the very least—transparancency about what you're paying for, because it's a bit of a scam as is.
Overall, a lovely stay and good value for money, aside from what I mentioned above.