The Viridian

This is a great apartment with a convenient location and well-maintained facilities. The staff team is very friendly. On the day of check-in, my sister asked the front desk lady Zara many questions, and she answered patiently. Thanks to her, we were able to quickly get familiar with the building!

I would like to file a complaint regarding the behavior of the front desk staff who was on duty in the evening, wearing an orange scarf. I am not sure if it is because we are new residents, but since the very first day, the attitude towards us has been extremely poor. We noticed that this staff member greets other residents with a smile, yet when it comes to us, the attitude is cold and unfriendly. When we asked about our packages, the response was dismissive, simply saying “no package” without checking carefully. We kindly ask that your company properly train your staff. We have done nothing wrong, and we believe we deserve to be treated with the same respect as all other residents.

It’s a great building. Maintenance is pretty quick. Facilities are kept up well (shoutout Angel and Luis). Concierge staff is great. Lobby has been a complete vibe ever since Zara came. They should put some turntables behind the desk for her. Her playlists are 🔥. Girl is an absolute vibeeee.

The evening front desk staff at Viridian, often wearing an orange scarf, has a very unprofessional attitude. Every time I go to the front desk during her shift, she gives me a nasty look, as if I owed her money. It really ruins my mood, and if this continues long term, I honestly feel like I would need to see a therapist because of the constant negativity. As a resident, I expect at least basic courtesy and professionalism, but this has been a repeated issue.

It has been almost a year since we moved in and very happy with our decision. Excellent 7/24 concierge service, and excellent maintenance service, building is always clean and very prompt repair service. Daniel, Jose, Talib, Zara and the whole maintenance/concierge team are the best.

I just moved into the apartment and had a few maintenance issues/questions, but the maintenance guys are so quick, so easy to get a hold of, and so nice! Explains all the issues and quickly resolves them. I am loving my time at the Viridian so far!

I would like to take a moment to recognize Daniel for his outstanding work in our building. He is consistently professional, courteous, and incredibly hardworking. The common areas are always spotless thanks to his attention to detail and dedication. Beyond his excellent work, Daniel is always friendly and approachable, creating a welcoming atmosphere for all residents. We are truly lucky to have someone like him maintaining our building. His efforts do not go unnoticed and are greatly appreciated!

I have been living here for the past two years. Let me share with you the pros and cons of living in here. Starting with the positives, the location of The Viridian is simply unbeatable. It offers easy access to everything Boston has to offer. Building has amazing rooftop, it provides an amazing view where you can even watch games and concerts. The building staff at The Viridian deserves a special mention they are consistently kind and helpful. Additionally, I have been fortunate to have friendly and respectful neighbors, many of whom are medical professionals working and training in Boston. However, it has some drawbacks. One issue I've encountered is occasional noise disturbances. The building offers short-term rentals, which can lead to increased foot traffic. Another aspect that falls short of expectations is the size of the gym. Lastly, parking at The Viridian is quite expensive for residents. It would be more cost-effective for residence. Overall my experience is good.

The afternoon front desk person has a bad attitude whenever they see Asian people. They look annoyed and act rude to us. But when white people come to the front desk, suddenly they're all smiles and friendly. I've seen this happen multiple times now. It's not just me but other Asian residents get treated the same way. This feels like discrimination, and it's not okay.

DON'T RENT HERE! When the building first opened in 2015, I was one of the first tenants to live here and I lived here until 2020. Management changed several times during my time. When I left, Becca Aldrich and Emily Thompson were the building managers. They are inexperienced, are not versed in rental law and very (very) rude to deal with. For instance, Becky tried to hold onto my security deposit until towards the end of the 30 day period (the landlord has to return the security deposit) because she was waiting to receive the water bill to deduct it from my security deposit. I had to educate her that under MA law, management is required to have the water meter read the day of or one day after the tenant moves out (which she did not do) and thus, she should not being waiting the whole 30 day period to return my security deposit because of the water bill. Another legal issue that I had educate management on was their water bills. Initially, they were overcharging tenants for water and passing down submetering fees that they were required to pay. Once again, I had to educate them on MA law and they later changed their water bills. . Other years, I befriended many tenants and many left because of the rude treatment from management. For example, if you are a few days late on rent, they will immediately start eviction proceedings on you. If your rent is not paid by the 5th of the month, expect to get served by a sheriff on the 6th day (this happened to me). I communicated with management and tried to work it out before the 5th of the month, as it was first time and I was dealing with a death in my family, and they were NOT willing to work anything with me. They are cold-hearted and don't give damn, even if it is your first time and your are dealing with special circumstances. I say all this, because management has been and still are inexperienced, shady and cold-hearted. All they care about is receiving the rent check from you. Oh, if you want to break the lease, be prepared to pay 4x the rent (2x rent penalty fee plus paying rent for two months during your 60 days notice of breaking the lease). In terms of the building, the WALLS ARE THIN!!!!!! You will hear heels and shoes from the floor above and in the hallways, dogs barking from down the hall, music and conversations from your next-door neighbors. People walking and talking in the hallways. Nonetheless, Angel and the maintenance staff are incredible and so kind. Additionally, Vincent and the other concierges were so kind, extremely helpful and always made me feel welcomeD. PASS on this apartment. They are much better, quieter apartments with much friendlier and supportive management.

Have lived here for two years and wouldn't trade it for the world. You get exactly what you paid for, if you ask me The Viridian is actually affordable compared to other luxury buildings in Boston. They have beautiful clean gym, spectacular roof deck with music and grill, fast maintenance, friendly staff. I have loved it so much I convinced two of my friends to move here as well. Unlike many apartment buildings in the city; concierge is strict yet reasonable. They are always friendly to my guests and help them towards the elevator. I have made great memories in the roof deck and my neighbors became my close friends. The only thing I can think of is the laundry services on the 3rd floor; most don't work, so residents end up waiting on the same appliances making laundry hour Laundry days; and even though management have been notified I have always had issues with the washers. The ACs when replaced may not work as effectively as the older ones; me and my neighbor had this issue. I'm waiting on my security deposit now that I have moved and will be updating the review based on that.

Don't live here if you have other options because management is probably one of the worst I've experienced in a luxury high rise. Biggest complaint is that the building is NOT insulated in the winter. You can feel the draft coming through under the windows. Garbage disposal is ALWAYS broken, so you just leave your trash in the trash room and it smells terrible. They won't put in window screens during the summer so if you leave your window open, bugs fly in. They do short term rentals to international residents who smoke, so every few months there's a bunch of new residents. Front door staff are nice and that's probably our only positive.

New building well situated in Fenway. My experience thus far has been great. Concierge staff is very friendly and accommodating. Two great roof decks, on-site gym and swanky lobby. This, along with the rest of the new buildings in the area, comes with a hefty price tag but you come in knowing that.