The Warwick Hotel Rittenhouse Square Philadelphia

I stay at a lot of Marriott properties as someone that bounces between gold and platinum status each year. I seek out Bonvoy properties because so far, I haven't had a lot of bad experiences world wide. I wouldn't call this a bad experience because the staff was absolutely pleasant, but it certainly didn't meet my expectations for a Bonvoy property. First, I checked into my double "suite" and found it completely confusing. There was a huge empty space in the room, not even enough chairs or a sofa for the 3 adults in the room. The room was very aged, the heating system didn't work properly, among other features that didn't work - light bulbs burned out, window shades stuck, the bathroom floor felt dirty. Thinking there would be a place we could sit together and eat breakfast, we brought bagels back to the hotel only to get told that despite many tables and chairs in the lobby, a health department regulation said we were not allowed to eat there? If there aren't enough chairs in the room, and no common areas, the experience is not convenient at all. Again, the staff was pleasant, I just wouldn't stay here again because the fit and finish did not meet my expectations.

This hotel was recently added to the Marriott portfolio. We checked in without knowing it was being renovated. It was indeed in need of renovation. The lobby area is terrific but the rooms themselves are dated and cramped. Would not recommend this place until completion of work. The best thing about it is the proximity to Rittenhouse Square, shops, restaurants, etc. James at the front desk was helpful taking care of a problem with cold water in our shower. And Steve the bellman was a gentleman and helpful as well.

The room (6th floor) had the feel of a shoddy renovation. All the fixtures in the bathroom were loose and/or rusted. The flat-bottomed sink didn’t drain properly. The room’s front door didn’t close properly. The TV had basic cable with no streaming services. On the plus side, the bed was comfortable.

We attended a wedding here and oh wow, it was the kind of night that makes your heart feel full. The florals, the chandeliers, the fancy wallpaper, it was like walking into a dream. Everything was elegant but still full of warmth and personality. And yes, very Instagrammable. Major heart eyes.

Our room was nice but it had a lower toilet than I’ve ever seen. Also no place to hold on to, to get in and out of the tub/shower safely with no counter space. However, it was clean, has nice restaurants, pretty, and every single member of their staff from the front desk to maintenance to housekeeping, (everyone) was helpful, nice and pleasant.😀It’s also in a great location. I especially want to praise the front desk staff that were always helpful, professional and looking for ways to accommodate your requests, like Yaz and Jamie and a few that I didn’t get their names.

It was a decent hotel. Quiet, clean for the most part. Our bathroom had issues with the mirror and the towel hook. The valet in the garage tried to take our car before we got anything out and then said they'd have to charge us to get it out. Overall, a good hotel for the price and location.

The room felt outdated, with stained carpet and a generally worn-out appearance. The bathtub drains poorly, and the air conditioning blows directly onto the bed, making it very uncomfortable. We also found the shower gel already opened upon arrival, which raises concerns about cleanliness and attention to detail. Walls are extremely thin — you can hear everything from the neighboring rooms. The restaurant only opens at 8 PM, and the breakfast area isn’t even part of the hotel itself. That said, the staff were very friendly and polite, which was appreciated. This hotel needs a full refresh from top to bottom. Definitely not up to standard.

My wife and I were canceled from our flight from Philadelphia International AirPort and booked a room through app Hotel Tonight. We took an Uber from Airport in the rain. At desk the attendant was extremely nice and accommodating. We were directed to a pleasant room although the wood by door frame by the lock was in disrepair. Air conditioning worked poorly so it was warm throughout the night . But the worst part was in the morning, I slipped and fell while getting into the bathtub. There was no handle by the bed. There even was not evening a cloth bath mat by the bath tub. There tiles by the bathtub were slippery and the fall I sustained happened while I was stepping in the bathtub. I hadn’t even entered the bathtub. I fell tear the curtain down to try to limit my fall. I hit the tile floor hitting my coccyx, sacrum and left hip. I hit my head on a rectangular wooden bar underneath the sink, cutting my scalp. I tried to call the front desk and the phone was not functioning. Placing ice on my head and getting dressed we went to the front desk. We informed the attendant and gave our phone numbers to another attendant. Being a physician, I called an Uber and went to Pennsylvania Hospital to get a Head Ct which did not reveal a intra-cerebral bleed. Given we had to catch a flight, I declined x-rays of my coccyx and sacrum. I did obtain them the next day in South Carolina, where I live at present. No contact was afforded me by the hotel at all. I believe the hotel is being remodeled bu Marriot and possibly the bath tub is on old model with a significant scoop in the construction, made when bath tubs were not made to be showered in. Or the cleaning crew had not completely removed soap from the tub in cleaning. There was no contact from the hotel in any way to see how I was. I was disappointed especially after the pleasant interaction with the woman at the front desk the night before.