Mrs A.
Yelp
My husband, father and sons love this place and always tell me how great the food is. They've been visiting this place on and off for at least 6 years. My dad has stage 4 cancer, and he says he really enjoys the ambience here even on days when his appetite isn't that great.
Today while out Christmas shopping, my husband and I decided to stop and have lunch here since the weather was so nice. When we walked in we weren't greeted, I assumed it was just a very casual establishment, no big deal. However, when my husband and I approached the counter to order, the older gentleman kept his head down the entire time intentionally and totally avoided eye contact with us. He didn't repeat our order and hardly said a word, he just kept his eyes down and had an overall rude, odd standoffish attitude towards us. I was totally confused and wondered what the issue was. I asked my husband if that particular employee had been there the other times he'd visited. My husband stated he never saw that person before. He also stated that during his past visits, the other employees are always very polite and inviting.
We ate our meal, food was delicious and the view was relaxing. But I just couldn't get totally comfortable because of the odd interaction between us and the cashier/employee. While eating I noticed that same employee speaking and smiling with other guest. This made me feel even more uncomfortable, like he just really did not care for our presence.
On our way out, my husband put a tip in the container and as we walked past the bar we saw the cashier/employee again, my husband said very clearly "Thanks so much, the food was great". I KNOW the employee heard him because the employee half way glanced at my husband then quickly turned away, ignoring us and began purposefully shaking a drink. He didn't say a word to us, he didn't even bother to smile or thank us for coming. So rude.
I told my husband that I personally will not be going back, it was just too awkward and I really felt like we weren't welcomed. It's beyond unfortunate because the food was tasty. I refuse to pay to eat somewhere if I'm going to be treated poorly ON PURPOSE.
I will add, the person who brought our food to the table was friendly with a kind smile. There was also a cute little 8 yr old boy who brought our ketchup to the table. He was so well spoken for his age, and he was the highlight of our visit.
Customer Service Cashier 1/10 (for this reason alone I will NOT be back)
Location 9/10
Price 9/10 (fair price for portions and quality)
View 10/10
Meal 9/10
Cleanliness 9/10
Food Server 10/10
Little Helper 10/10
Bathrooms 9/10
There's a lot of outdoor seating in an open area and a few tables inside.
Hopefully if you go you have a much more pleasant experience than we did. It's beyond disappointing that we had such a poor experience because of one persons negative actions towards us. The entire experience was a 2/10 because it doesn't matter how the food taste or how nice the views are if the overall atmosphere is uncomfortable. "One bad apple"