Kelli S.
Yelp
Had 12:45 reservations for 8. We arrived and were quickly seated by 12:35, ordered before 1:00 and got our food at 1:45! If the wait wasn't frustrating enough, my mother was given a salad and three mini burgers but she ordered a regular size burger. When she told the waitress, she responded "no, I wrote it down"! No further communication so she was stuck with something she didn't order. As the rest of us checked our food, my mini burgers had no cheese, although the waitress gave me every cheese option for my choice, and my daughter in laws sandwich had no sauce on it. When we brought that to her attention, she said "I can't check everything that comes out of the kitchen"! WHAT! Never an apology or any attempt to make it right with any of us. Plus, at least 3 at the tables sat with empty glasses through their entire meal. Once the food was delivered, I asked for our checks and explained we were in a hurry. Within 5 minutes, she brought 1 check for 1 guest and walked away, leaving 4 checks missing. Five minutes later, she brought 1 more check then walked away. ARE YOU KIDDING ME? WHERE ARE THE CAMERAS? IS THIS A JOKE? About 5 more minutes passed and I had to wave her down and ask her if we could have the other 3. All awhile she had all checks in her hand. We sat next to the register and I faced it. She then said, "I don't know why you all are so nippy". And as kindly and calmly as I could, I first acknowledge that she needs more help, and that customers should always be right and that there was a possibility that she could have written it down incorrectly. Then my mother and her sister told her that not only did she tell her she wanted the regular burger but she pointed to it as well. Will never return.