Steffi Ballmann
Google
My family and I were excited to try this restaurant but unfortunately, our experience fell short of expectations. As a result, I have deducted one star for each of the following reasons:
1. Despite arriving early at 6 pm, the restaurant was uncomfortably cold as it hadn’t been preheated for the first guests. Several customers, including us, sat through dinner with scarves and jackets on, which diminished the overall ambiance.
2. Two of us ordered the market fish (plaice) at £36 each—a premium price that sets a high bar. We requested the fish to be filleted but were served a dish that was more akin to cold, unappetizing fish mush (see picture).
3. When we politely raised our concerns with the manager, the response was far from professional. A comment muttered under their breath made us feel as though our feedback was unwelcome and that they were annoyed we had raised it.
In fairness, they did take one of the fish dishes back and replaced it with the pork collar, which was quite good, and we were not charged for one of the market fish dishes. This gesture of good service prevented us from giving a lower rating, but overall, the experience left us disappointed.