Angela Rarely
Google
After being a part of the Watermark community for over a year, what impresses me most is not only attention to the safety and wellbeing of my parents, but also the emphasis on retention and training of personable, caring staff.
Watermark is a place you would like to spend time with your family. When I reach out with concerns or issues, I feel heard and confident my parent’s needs will be addressed. High standards for fresh, nutritious, interesting meals are met daily. When asked about the food, my Dad always boasts “the food is excellent”. Activities are engaging, fun and inclusive. There are constant surprises and delights around the corner. The expectation for a high-level of service is clear, everyone that works here goes above and beyond, from the reception, executives, drivers, nurses, care staff, activities, chefs, housekeeping and maintenance and administrative teams.
In memory care, staff work as a team which I believe is directly due to the leadership of the memory care director who I’ve seen bring excellent operational standards to life. I learned better ways to navigate changes my Mom was experiencing by attending the monthly dementia care events. There is open, honest communication with families and an attitude of always striving to improve and taking feedback to heart. So thankful to have found such a wonderful, positive, supportive place for my parents to live.