The Westin St. Thomas Beach Resort & Spa

As a local, I treated myself to a staycation at the resort, and from check-in to check-out I truly enjoyed every moment. My room had a beautiful view overlooking the Serenity Pool and the lush garden greenery. It was clean, peaceful, and quiet, with only the relaxing sound of the ocean waves in the background. I treated myself to a relaxation massage at the spa, and it was absolutely amazing. A special shoutout to George, his hands are magic! I was so relaxed I actually dozed off. Being able to enjoy the spa amenities afterward made it even better. We were pleasantly surprised when Corey came by with mimosas for us poolside, we weren’t expecting that kind of service, and it was such a nice touch. I even worked up the courage to try the cold plunge and spent time in the sauna and steam room. Overall, it was three hours very well spent, and I can definitely see myself making this a monthly treat. I also want to give a big thank you to Allison and Frank from the Marriott team for truly making my stay memorable. I’m not sure what their titles are, but they both went above and beyond in their respective roles and made me feel genuinely welcomed. Their kindness and professionalism really stood out, and I truly appreciate the extra care they showed. I cannot wait for my next staycation!

I had breakfast at Shorebird restaurant on 2/22 and 2/23. My server was Claudia. She was amazing. She was warm and friendly, and a very proficient waitress. I am admittedly a bit particular about my breakfast and specifically I like my breakfast tea a certain way. Claudia was the first server in many years that was able to get my tea order perfect. I appreciate her attention to detail. If I go back for breakfast this week I will most certainly request her.

We are staying in the Bouy Haus which is a part of the Westin. Right on the beach. Fabulous. We came up to the Westin for their fantastic buffet. It is superb. Highly recommend it. The food is awesome and the staff friendly in particular our server Meuris. We would in particular give high praise to Nicolas the guy who makes the omelettes. Seriously he makes amazing omelettes but today he went above and beyond and made me some poached eggs even though they were not set up for making them. He went and found a pot in the back and did that as an extra to give me the kind of eggs I wanted. So impressed. Go Nicolas😃

We had high expectations for this resort, especially given the price and the fact that it’s an international brand, but unfortunately it did not deliver. The crib we originally requested was broken and unsafe. The replacement was better, but this should never happen—especially when traveling with a baby. Additionally, the room had a noticeable urine smell, which was extremely disappointing. Our flight was delayed due to mechanical issues, causing us to miss an entire day of our stay. Despite this being completely out of our control, the hotel refused to offer any refund or compensation. The food was extremely average. For an island resort, the lack of fresh fish was surprising—everything was fried, which was not what we expected. Service was also very slow, even during non-peak hours. That said, the island itself is absolutely beautiful and definitely worth visiting. However, the hotel experience did not meet expectations at all, especially for the price paid. I rarely leave reviews for any business, but this stay left me no choice. If we return to this island, we would likely choose an Airbnb instead.

Can’t say enough great things about my experience. I live on St. Thomas but had a dear friend of mine come visit me, it was her first time in the Virgin Islands & carribean altogther so it was important to me that she had the best possible experience & the Westin went above & beyond to make that happen. I was lucky to get in touch with Frank Witte who not only helped facilitate booking our stay, but was constantly attentive checking in to ensure our experience was going well. He was friendly, knowledgeable, & hospitable, making us feel like it was his top priority that we made the most out of our stay at the Westin resort & the entire island. He gave us a thorough rundown of all the amenities the hotel had to offer, as well as pointing us in the right direction for must-see experiences on St. Thomas. I have worked in hospitality myself for several years & Frank exemplified the culture that any quality hotel tries to create. Will definitely be back & keep the Westin at the top of my list of recommendations for anyone I know who is looking for an authentic St. Thomas vacation.

My 5 day stay here was top tier. My daughter came to celebrate her 24th birthday and the Westin's staff dis not disappoint. 1st- the lobby bar was our favorite place! The bartenders & Staff at the bar were so welcoming and friendly. Bartender JAY....YOU ROCK! Thank you for our daily happy hour vibes and amazing customer service day after day!! Jay is the reason we extended our stay. Thanks for educating us about the island and different cocktails. Lol Ambar...thank you for making us feel like family and remembering our drink choices Michael...loved your daily smiles Zenaida - you were so loving and full of energy Calika - loved your spirit and you knew when we needed a shot! This team was the highlight of our stay here at the Westin. Upon entry, they greet you with open arms. 10+

The pictures cannot possibly even begin to show how beautiful the views from EVERYWHERE in the hotel you went. We had a 7th out of 8 floor room with “ocean” views over the cliffs. It was truly like waking up and the first thing you see is paradise. The rooms were absolutely gorgeous and the staff made sure to try to get each room as clean as possible and looked as if it was the first time you opened the door to the room everytime you did. In the amazing week my mother and I spent there we didn’t even get to see all the amenities the resort offered. There was 3 beautiful pools (one for adults only) and due to the location of our building, built right up to the edge of this insane cliff we had the option of using the beachfront building (either a 30 second shuttle or a few hundred steps down to the ocean) my only criticism was that we would have spent more time in the Ocean had it not been such a trek, but I was perfectly happy swimming in the infinity pool that was literally the exact same color as the tropical water and lounging in the half sub missed (shaped very comfortably) lounge chairs in the pools shallows. I would have like an all inclusive option, but we made the best of it. Because our hotel had such high demand and numbers there was always cabs waiting, but it was very overpriced, especially for the 30 year old cabs with 5-6 rows of seats, especially when luggage was involved (they charged the person by the bag and quantity even though when traveling back to the airport our bellboys from Westin loaded the lugagge and at the airport the driver only had to remove the bag from the vehicle) The staff made my vacation as pleasant as possible and the head of the valets while I was traveling there 12/6/25-12/13/25 took an active role in making sure to take extra precautions with my safety and I wish I remembered his name because I would have written a review on him alone. (He was working the night of 12/7/25 and when my mother and I got sepperated between the different hotel buildings he made sure to do all in his power to reconnect us. Prices VERY HIGH, but that is expected on a vacation. I felt like a queen while I was there and they were prepared for my disability and at no time was I in a situation that my lack of physical abilities couldn’t handle. Wish it was a bit closer to the town and shopping, but it was just a BERY EXPENSIVE TAXI DRIVE AWAY. I would absolutely recommend. Maybe an all inclusive option could become available and then ide be back immediately!!

I love this place, from the warm greeting to the hot food, cold drinks, hot sun, beautiful setting, awesome beach, comfortable room, Westin bed, and, most of all, the friendly staff at all levels. I stayed in late October, had perfect weather, a lovely catamaran outing, three delicious dinners, and a ton of pool and beach. One can easily and everywhere see the high quality of the length renovation. Individual and group/convention travelers coexisted easily. The cliffside setting is superb, and the walk down to Buoy Haus and beach are easy. The airport is 10 minutes away; I will return! Thanks!

Staff was pleasant, rooms were worth the spend, amenities were accessible and easy. The pool was awesome and staying here made local activities easy!

We enjoyed our time here on the beautiful white sand beach. Bring your mask and snorkel. Share the beach with the resort cats and iguanas.

This was my very first time visiting Virgin Islands and I had nothing short of an absolutely phenomenal experience! Upon arrival, staff were super informative, super helpful, and I had absolutely no issues finding my way around. Their beaches are inclusive and so vibrant and peaceful! Wonderful location for families as well! I'm actually looking forward to booking my next trip again because it was just so wonderful!

This resort is absolutely stunning and so nice, the perfect place to relax for a few days. The views were beautiful! Services was a little slow at the pool bar and they could use to staff it up a little more, but overall great experience.

This hotel has beautiful views from any room you choose with a balcony. The rooms are spacious and updated. It has multiple restaurants that provide a variety of different types of cuisine. Every day you have an option for a breakfast buffet, brunch buffet or a dinner buffet . The dinner buffet has a different theme each day. The property has multiple pools for families and also a separate adult pool. Great place to stay , would recommend!!!

Stayed here for a friend's wedding. The property is gorgeous and I like the restaurant options. However, when I arrived, my room was filthy. The issue was very difficult to get resolved and my folio is still incorrect. I called in to have it corrected but no one has gotten back to me. A few others in my party had incorrect folios as well. Not a good way to end an otherwise beautiful occasion.

The view was nice. That's the only positive thing I can say and I'm sure Marriott's response will Be "we are glad you enjoyed the view" without addressing everything else I'm about to say. The resort is unkept, worn down and dirty. The infinity pool is full of mold. The bathrooms are full of mold. The cleaning people apparently only surface clean. There were hairballs under my bathroom sink upon arrival and the door ledge and cabinet legs in the bathroom had inches of dust. Everything just looks worn and unloved, especially for the price you pay to be there. The shampoo and shower gel containers in the bathroom were empty and never refilled, even upon request. No one answers the phone! The people above us got locked out of their room on their terrace. We called both the front desk and security to try and get help for them. They were stuck there for 2 hours before someone finally came to help. The food is horrible. Avoid the Salt Shack! 6 people in our party waited an hour and a half for hamburgers that were supposed to be medium rare. They finally arrived extremely well done and hard as rocks. We sent them back and received more well done and hard hamburgers. We ended up leaving hungry and getting the only good thing to eat at the hotel - the potato salad in the hotel shop. I was here in 2012 and it was an amazing experience. This place has gone hill. My advice, spend your hard earned money someplace else!

A true diamond in the rough. Absolutely gorgeous setting- incredible views and some great staff, starting with Melanie at the pool bar. Food quality decent. Looks like they don't have enough help or can't keep up with maintenance though. The first time we used our shower, the soap bottle on the wall, which only had about 2 squirts of soap left in it, fell off the wall while attempting to use it. Left it on the shelf, hoping when housekeeper put it back she would notice that it was empty. Didn't happen- so the next when it was still empty- has to go out in hallway and ask a housekeeper for another bottle. Many have commented about condition of pool and mold around properrty- they are not wrong.

We stay here for work. I got upgraded to a two floor suite. Only a 27 hrs layover but I would definitely bring my family here. Staff is so polite snd genuine. Good offerings for food. Breakfast buffet was tops. No negatives; a very relaxing stay after a 9 hrs work day via MIA. 4.3 / 5.0

Good hotel, everything is over priced. Woke at 4:00 am with the fire alarm going off. Went for about 30m and we evacuated and turns out it was false... staff is very unpleasant. Bad attitudes, snarky, and they seem like they don't want to work here. On the bright side the beach was wonderful. The food was okay they had a limited menu for some reason...? The rooms were great, but the bathroom door was see through?. The spa is the best part. Clean, beautiful, and the staff there were great. Would recommend a spa treatment of some sort. Over all it was okay but I could DEFINITELY use some work. Would not visit again, but it was good to come least once.

Gorgeous views! Beautiful property. Stuff very friendly. Room was clean. Food was ok.

1. Bugs on my desk and in my bed. I have pictures and videos and went to front desk to address and to make a long story short, showed no urgency, and received no type of compensation for having small bugs in my bed and have marks on me from the bug. Spent and hour going back ad forth. No COMP only room change. I plan to file a complaint with the board of health and call corporate headquarters. 2. No running water on night two for me to wash my face or take a shower. No apology to guests or even addressing it until had to ask. Got a part of one night reduced, but again unacceptable for a hotel of this brand to only offer that.

This hotel was amazing. If you stay in the Virgin Islands I would definitely recommend this place. Kyra was a great help.

I am staying here for a work event. I've stayed all over the world. This hotel has the least friendly staff I've maybe ever experienced. Bartenders/servers seem inconvenienced that I'm here. No one smiles and says good morning etc. Definitely will never stay here again, and will be warning all my friends too. I would give minus zero stars of I could.

This is genuinely one of the worst hotels I've ever stayed at. Every single worker had an attitude. Waited 1+ hour for every meal. There's a freaking fire alarm in every room that blinks bright light every 5 seconds and kept me awake all night. Didn't clean room til we begged them to. We checked in and all of the shampoo/conditioner was empty in our room. I expect muuuuuch more from a resort like the Westin. Honestly you pay for the service and every single worker had an attitude with every interaction. Took my drink glass and didn't even ask if I wanted a refill. Would never stay here again.

Great property & views, nice room and generally very friendly staff. Xavier at Luna Mar was great, super attentive and I noticed he always checked food that came from the bus boys for accuracy. He should be promoted. Negatives - Very overpriced rooms & food / beverages. I understand it's a resort on an island but have some modesty. I felt tricked after paying $70 + tip at the breakfast buffet for some cold eggs and bacon for 2 people. Have some modesty. Check-in wasn't great - I asked for a high floor and the man at the front desk said that wouldn't be a problem, but we'd have to wait ~3 hours. We waited 3 hours and I came back and a different person was there, and said she had no idea what I was talking about and gave us a room two floors below what we were told we were going to get. I wouldn't have waited around 3 extra hours if I knew that was the case.

Check in quick but wrong room accommodations. Reserved king sized bed with ocean view. We were told none available. The next day they had one available with an upgraded suite and some other niceties added in. The room is gorgeous and the view is amazing.

Great hotel with great service and amenities. The views from the pool were stunning. Highly recommend for a trip to relax and renew yourself

Mold in the bathroom. Ac didn't work first couple days. Placed us in an ADA room with one tiny vanity when other rooms had a double. We were traveling with our kids so had 4 people in the room. Had to consistently request additional coffees for the room. Hotel is apparently remodeled but looks like a DIY fix and flip. Meals overpriced and underwhelming. Had a group meal the last night we were there which made multiple members of our group ill. The beach is very exposed and not great for kids if there is any wind. The Marriott is next door with a much nicer protected beach but we were told we could not use it. Despite the Westin being a Marriott hotel? Everywhere there are stairs which is fine for me and my family but if you have issues getting around navigating this hotel would be very tricky.

For something on the beach it is good. A little weathered but good Lots of amenities I had no problem with parking Good service at bars is on island time Salt shack was good

My boyfriend booked here for my birthday trip. I kept sending him screenshots of all the bad reviews thinking he had made a mistake but I'm glad he went with it. We had a wonderful stay here! The resort is soooo beautiful, the pools were the best part for me. There are 3 pools on the property but you can also walk to the other Marriott hotels and use their pools. Everyday I was up at 6am on the beach or in the pool. They even had a cute game of bingo at the pool and winners got free drinks! Anytime we ordered anything at the hotel I always confirmed ahead of time there is no gratuity to be added to our room because we are paying now and we had no issues, no extra charges. I will say there should be somewhere in writing advising guests there is a $200 per night incidental hold on your card. We were prepared because I read the reviews, there was another couple overheard explaining they don't have that type of money to be put on hold. Don't ask any of the hotel staff for food recommendations, they gave the worst suggestions. One recommended El something a Mexican spot that was in the hood, it was crazy. There is a shuttle but apparently it only goes to the beach so be prepared to spend hundreds of dollars in cabs if you want to explore the island. Our room was nice and accommodating nothing spectacular and our AC did work but sometimes it would shut off. My boyfriend had already pre booked us excursions throughout the island so we didn't do much on the resort besides relax at the pools and pool bar. When we did interact with staff they were always nice. Overall great experience, if we are blessed to visit St Thomas again we would stay here!