The Westin Carlsbad Resort & Spa

Marriott elite member here. Beds are comfy. Now with the bad. Sound insulation between rooms is terrible and I can hear 3rd floor guests walking around and guests in next door room having normal conversations. Light bleed under doors. Refrigerator in room makes weird noises. Uncomfortable cold ac in lobby and restaurant area. I would not stay at this property again due to these issues

What a WONDERFUL weekend!! Beautiful, relaxing, CLEAN!! Michelle at the front desk really went above and beyond to facilitate a fantastic stay! Our server, Summer, at the 20 Twenty was amazing! So fun! And hats off to all the valet staff including Jack and Devin for the shuttle rides and timely retrieval of our car every time we needed. I cannot say enough great things about our experience--especially since there were two other big events happening at the hotel and we were noticed, attended and cared for. 10/10 recommend!!

Marriott & Westin Should Be Ashamed of This Location Normally, Marriott and Westin stand for quality—but this property has zero standards across service, staff, and overall experience. They slap on the “resort & spa” label just to justify inflated fees without delivering anything close to a resort experience. Ratings: Front Desk: 0/10 Staff: 0/10 Valet: 1/10 Room: 1/10 Grounds: 6/10 Restaurant: 2/10 Value: 2/10 Check-in was chaos: one overwhelmed front desk agent, long lines, and no greeting. After waiting nearly an hour, the staff member literally ran off and never returned. The next person gave us a key with no info, no map, and no dog form. We had to find our room ourselves. The room smelled like mildew, the AC was broken, and the front desk refused to move us—claiming no availability. After being ignored repeatedly and watching staff prioritize flight attendants over waiting guests, we finally spoke to someone who admitted there were plenty of rooms. Still, no dog bowls or form ever arrived. Two hours after arrival, we still weren’t settled. Dinner at the hotel restaurant took 90 minutes for two basic dishes, with no updates or apologies. The place was half empty but painfully slow and overpriced. Valet was a disaster: 20+ minute waits every time, phones that dropped calls, and no staff in sight. Guests were left to retrieve their own keys while cars sat untouched. Just self-park—valet is a joke. Bottom line: As a former Platinum Elite member, this was the worst Marriott experience I’ve ever had. This Westin doesn’t care about guests—only your money. Avoid at all costs.

I travel frequently and stay at many hotels, but I have never felt as unsafe and disregarded as I did during my stay at the Westin Carlsbad Resort & Spa. What happened to me and my daughter during this stay should never happen at any hotel, let alone one that carries the Marriott/Westin name.||When I returned to my room one evening, I found a third key card inside my room. At check-in, I was only issued two keys. I immediately went to the front desk, and they confirmed to me not once, but twice, that my room was only ever assigned two keys. Later, when I pressed for answers, the head of security admitted that three keys had in fact been made when I checked in. Even more disturbing, that third key wasn’t used until two days later—on September 19—while my “Do Not Disturb” sign was clearly on the door.||Instead of answers, I was given a string of excuses. I was told maybe housekeeping “forgot” the sign, maybe the card “slipped through a crack,” or even that maybe my daughter had picked it up. These explanations are insulting and completely miss the point: someone entered my room without authorization while my daughter and I were away.||I cannot express how unsettling this was. For the last two nights of our stay, I hardly slept, terrified that whoever had access to that third key might return while we were asleep. My daughter, who was competing at both national and international levels representing the USA, needed rest and peace of mind—yet instead, we were left anxious and exhausted.||I did everything I could to escalate this while on property. I brought it to Assistant Manager Anna and Operations Director Colton, and later asked multiple times to speak with General Manager Leslie, who was “unavailable” each time. Only as I was waiting for my car to go to the airport did she finally appear, when it was too late for a real conversation. Throughout, I was repeatedly promised follow-up that never came. Even after sending multiple emails since checking out, I have received no response.||The only employee who showed genuine care was Melanie at front desk, who at least offered to issue all new keys and deactivate the originals. But management? Completely dismissive, unaccountable, and more interested in making me feel like I was in the wrong than in addressing a serious security failure.||This was not a minor inconvenience. This was a security breach that put my daughter and me at risk. The lack of urgency, accountability, and basic guest care at this property was shocking. If you value your safety and peace of mind while traveling, I strongly urge you to stay elsewhere.

I worked with Luciana to coordinate our 2-day business meeting offsite last month for our tech company. It was such a pleasure working with her and she made sure all was set and prepared logistically. We also enjoyed wonderful lunches outdoors at the restaurant onsite. Everything was very clean and staff was very accommodating to our needs even if last minute request. Our event ran very smooth from start to finish. I’d highly recommend business meetings here! They have so much meeting room space - it’s incredible :)

I have stayed at multiple Westin locations before; however, this was my first time at the Carlsbad location. On the first night of check-in, Sunday, June 22nd, everything went well, I got in late, so I went to have a drink then to bed. The next morning, I noticed a couple of bumps on my right fingers and hand. I didn't think anything of it and just thought it might be just some mosquito bites. So, after work I came back to the room, changed and lounged around the pool area. Went to bed and woke up to multiple bumps on the back of my neck, shoulder and left leg. I decided to google about the bumps on my body, and it suggests that they are from bed bugs. The rest of the week I keep finding more and more bite marks on my body. I decided to go out and buy anti-itch cream to help with the irritations. When I checked out on Friday, June 27th, the clerk asked me how my stay was. I told her that everything was great except that I was getting bitten by bedbugs during my stay. She felt so sorry that it happened and asked if I would like to make an incident report. So, I agreed, and she took down all of my information including my personal phone number. She also took pictures of the various bite marks on my body. She assured me that the incident report would be given to a third party to investigate the situation, and they would be following up with me as soon as possible. Weeks went by and I have not heard anything back from them. I decided to call the resort on Monday, July 7th and ask if they have any updates about my incident. The clerk that answered the phone could not give me an answer but told me that she would relay the message to the director, Colton. She took down my personal phone number and said that he would call me back shortly. A few hours went by, and I still have not heard from him. I called back and a different clerk told me the same thing, and I still have not heard anything back.

This place was amazing. The rooms were a little small, but you're not there for just the rooms, but it did count. The best things, we were 11 minutes from the beach and they had a pretty good breakfast. It is right next to the highway, and a lot of amenities. The parking situation wasn't the best, so we parked where we could.

I requested when making the reservation to have an early check in. I called the morning of to ask again and to remind them I was traveling with a special needs young adult. We got there slightly an hour an hour half prior to check in. The clerk said room not ready here’s a voucher go eat and walk around we will text you. We walked around for an hour and half, now approximately now 20 minutes after check in time, We were told to wait longer. My son’s disappointment and behavior increasing. Putting us off while I stood in line and watched five others get room keys. Those are the ones I had seen. The clerk tried to make excuses but this was unacceptable. I’ve never had such poor service at a Westin. Honestly, this check-in ruined the whole mood for our one night away. I had to sit and argue to get a room. When the other clerk said we present rooms on who is physically here,. What we have been here walking around trying to be patient! Finally the room after arguing the whole process made me feel discriminated against because we were a single parent family. The hallway smelled as if someone dumped a box of pet deodorizer in it! Horrible toxic smell. Finally after fighting to get a room we decide to go to the pool and it was closed to glass being in it and someone cut their foot.We then tried to use the shower/tub and we could not turn it on actually the handle came off. Waited 45 minutes at 8:00 at night to get maintenance there.After he fixed it the tub didn’t drain. He had to take a part the drain to pull a huge clog out. I looked at him and said so tell me how did house keeping even clean? He nodded right back! Disgusting! Upon leaving the disappointing hotel there were the same dirty dishes in the hallway when we left at 0900 that were there when we arrived the night before at 4:45. This is poor management! Do not recommend.

This is a cool hotel to stay in when visiting Legoland... it's right next to it, really right across the hotel is a separate entrance to Legoland. Pool is open 24 hours, heated pool and guests can use the Ramada pool next door complimentary for kids play - Ramada has a kid's slide. The ambiance is quieter for the Westin. More relaxing and the jacuzzi is awesome. Staff is very welcoming and friendly as well. Parking is $35/ night - if going to Legoland when you check out, you can just leave your car in their lot and they have a private entrance to the theme park all walking distance / complimentary shuttle service available as well. Rooms are comfortable, clean and relaxing surroundings. Perfect stay here when visiting Legoland!

Pool and facility experience! We were staying at the Sheraton next door and didn't realize we had access to the pool and amenities at The Westin until the last day! Regardless, I'm so glad we enjoyed the facilities and relaxed in peace and quiet as it was hectic on the Sheraton side with a lot of children. Next time I'm getting a room on this side ! Michelle also was able to check us out on this side as we enjoying our time here without having us wait in the long line at the Sheraton. Thank you !!

Great hotel with lovely accommodations & an attentive staff. A lovely outdoor swimming pool, a garden & huge lounge area. A restaurant onsite along with room service. Conveniently enough there's also a very accommodating shuttle service available that will drive you to your nearby destination or local hot spots. Overall, a very pleasant experience & stay at the Westin Carlsbad. Thank you to the hotel staff for taking care of us.

Great place to stay! The room was immaculate and the service at check in, valet and shuttle service was excellent. Westing provided a shuttle to and from a restaurant in Carlsbad which was great. As for food and beverage we were waited on by Ethan in the bar. He was extremely friendly and made us feel welcome. A great place to stay. We will be back.

I would like to commend two of your outstanding staff members for their exceptional service during my recent stay. Jennifer, the customer service representative at the Western front desk, went above and beyond to make my experience truly memorable. While the entire staff was excellent, Jennifer's warmth and professionalism made me feel especially welcomed. Her attention to detail and commitment to ensuring a pleasant stay truly stood out. I truly hope she gets recognized because she truly made us want to come back. Additionally, Jake at the Sheraton grab-and-go restaurant by the pool provided exceptional service. Not only did he offer to warm up my croissant and muffin, but he also kindly assisted me since my hands were full with my children and their belongings. His thoughtful and proactive approach was greatly appreciated. I hope both Jennifer and Jake are recognized for their exemplary customer service. We frequently stay at various hotels, and these two individuals made a significant positive impression. Their dedication and hospitality deserve acknowledgment and reward. Thank you for having such outstanding staff members as part of your team. -mark

Last night I hosted an event for my MeetUp's Fun Diego Ladies and we enjoyed the CaiFino 20Twenty Tequila & Food Pairing Event at this beautiful hotel. For $50.30 (event + tax + 20% tip) per person, we indulged in unlimited tequila and food pairings. There were also complimentary cocktails and live entertainment. Drinks were from CaliFino and food was from the on-site restaurant, 20Twenty. I'm not much of a drinker, but I had a really wonderful time. The food was excellent! One of the ladies in my group even won a prize. We really enjoyed the event and look forward to future events at this gorgeous hotel! When it got dark, the fire pits were lit up, which created a warm ambiance. The team who organized the event did an amazing job!

Our family decided to stay here for our 3 yr olds birthday because of the private entrance to Legoland. I'm so glad we did! Our room was really nice, the beds were super comfortable, as always, and our daughter enjoyed splashing around at the pool, on the Sheraton side. We really enjoyed ourselves, and all the great amenities. We're definitely coming back, without the toddler lol.

Thanks for the offering of yoga classes at the rooftop so the community can enjoy the views, the free class and drinks and get a glimpse of this beautiful hotel to potentially recommend to friends visiting the area. I enjoyed my class, hanging at the amazing pool, how elegant and clean everything is there and the proximity to so many cool places and beaches. I got a very good impression and it was also super cool to see some fellow Yelpettes there!

Here in the middle of a 5 night stay for a work conference. The staff have been great and the service has been quick. The restaurant on the premises is delicious. The rooms are very clean and well maintained and the view is just gorgeous. Pool and hot tub and gym are lovely. I can highly recommend this resort.

Polite staff and quick service. My room had a coffee machine and mini-fridge. You can get room service until 11:00pm with a nice healthy selection. They also have a Kid Friendly menu.

Absolutely stunning hotel. The staff were accommodating and amazing. The room was very clean and the perfect size for our family of five. I love how the Sheraton is right next door that gives you access to more restaurants and pool. It definitely felt like we were on a resort. The facility was very kid friendly but also had a luxurious vibes for the adults. We loved the view and all the beautiful greenery. I highly recommend especially if you're hitting up Legoland. It's walking distance.

First time to this location and just like any Westin, amazing resort/hotel. Beautiful grounds, lots of parking, great location. Beautiful pool, beautiful rooms. We were here for a wedding and will most likely return to enjoy this hotel. Friendly staff no matter who we encountered, pricey, but expected with this name, drinks by the 24hr pool were perfect. Only reason I did not give 5 stars is that it was a maze going to our room/tower up one elevator down another and then back up again. Very confusing and time consuming. Would stay here again and highly recommend.

To: Westin Carlsbad Resort & Spa Manager I'd love to give your hotel a solid 5-star rating because it's become our go-to spot. But, you know, my Momma always dropped some wisdom on me. She'd say, "Honesty might not win you a popularity contest, but it's better than pretending." So, here's an honest review for you! I can sugar coat my experience but it wouldn't serve my Yelp buddies one way or another, so here's MY truth. I love that the hotel is clean and well maintained. I love that the rooms FACING THE POOL give you a GORGEOUS view directly from your room, especially if you have young children. I love that there are no bed bugs under our mattress (yes we religiously check every single time so please don't let your Chief Bed Bug Officer sleep on the job. THIS IS VERY IMPORTANT especially for bi-monthly guests like us...we're your loyal BFFs when we don't get bit by the 'bug') MY CONSTRUCTIVE CRITIQUE I gotta admit, your pillows are like, way too soft. Seriously, they're causing my back to ache after just a couple of nights. It's like we've never even slept, you know? Secondly, your air conditioning has changed for some reason. A few years ago, we loved that your rooms are cold at night. We sleep like big babies when the room temp sits at 63 degrees. Sadly the room was downright HOT. And I don't mean me, I mean the temp was whew, , HOT! I literally couldn't sleep last night, and we kept moving back and forth tossing the extra thick comforter off our bodies cuz we felt like we were sleeping on a BBQ grill, inside a fiery hot oven. Why? I've never had hot flashes since the big M faithfully came upon me more than 10 years ago , so I don't even know what that feels like. Can you do something about that room temp and the WAY TOO SOFT pillows? Yelpers, what do you think? Are you a soft pillow person? Or prefer hard pillows? If you're anything like me, you know that pillows are a total game-changer for the ultimate staycation vibes (because let's be real, we're not about that $49/night Motel 6 life - no shade to the M6 front desk crew). Hit the LIKE icon if you're exactly like mwah. Or if you've just decided to entertain yourself by reading through my whole diatribe and keep me company!

Get ready for another Jackie template response to my post .. Another poor review of all my loyal years staying with Marriott properties. I'm extremely disappointed and started the trip stressed AF. Long story short, my room was cancelled and I called Marriott (offshore team) to help me rebook. They booked the wrong dates so I had to confirm with the hotel. After calling, the hotel CONFIRMED they saw the original dates I had booked so I dismissed any error in the rebooking email. Day of check-in, I find out the dates were actually incorrect and I had to pay $ for the last room that was available (of course it's a premier room)... extremely disappointed that the mistake the hotel had made, cost me ~$500/night for the room, when I had originally booked with points (which the only available premier room doesn't qualify to book with points).. Nowhere near is the room worth ~$500/night, very outdated setup, poor internet connection, squeaky furniture, weak shower head pressure, and mattress frames that sticks out way too much, we kept bumping into it Also marriott points redemptions ain't worth it anymore. The good ole pre Covid days are gone. Now, you're redeeming for nearly double the $ price. If you're a loyal member, consider another loyalty program, because I am..

$38 for self parking is insulting. It's so clearly price gouging. Plus a resort fee. Wow Charge them for the mice. Extra for the lice. 2 percent for looking in the mirror twice

From beginning to end our five days at the Westin we made friends with numbers of staff because of their genuine hearts to serve: top of the list was Jenifer Fix who very generously oversaw some challenges with our first room and graciously upgraded us as Titanium BonVoy members to the presidential suite. Restaurant staff at 2020 were just beautiful people, Summer, Julie, Ava, Edgar, Eduardo, Lilia, Matt Phillippe at the bar. At Coffee shop, Lizbeth and Drew were amazing At the poolside Tatum deeply blessed us with lovely lunches and friendship building conversations, particularly with my sweetbride Nancy. The valet staff beginning with Brian and Larry, Jack and very attentive Alex coming up to our room with the trolley loading our luggage putting it in our car. We discovered he was the longest serving member at the Western 10 years of the ones we met well done to the management and leadership of the Western. You oversee a beautiful staff, this was our second trip. We will be back again because of your staff. May the favor of God rest upon each one of you and your families as his favorite rested upon us through each of you

What a great location and hotel! The rooms are spacious and lovely. There are two buildings and both are equally nice. We were there for a wedding and it was fantastic! The staff was professional and the wedding reception was very well run. It's close to the village and they have a shuttle that will take you anywhere within a five mile radius. You can see the Pacific from a lot of places and it is literally right next to Legoland. I would definitely stay here again.

Syndi at the front desk couldn't have been more helpful upon check in and throughout our entire stay. The AC was unfortunately not working upon check in- but she made sure we were fully aware, gave us other options, and rectified any situation. Thanks for a great Sybdi

This is the second time that I have tried to contact somebody from the desk second day in a row about the people running pounding the floor in the room above me they do not answer the phone when you call them from your room they do not answer the phone when you call them externally . Worse when you select the right number per their menu selection on the phone it always route you back to a number that just Rings there is no voicemail or waiting to get hold of them . These rooms are very expensive and this is one of the worst hotels that you could stay at. I recommend that you stay somewhere else where they may be responsive to the noise of or at least try to relocate you to another room if they cannot control the other guest

I'm surprised that this hotel is supposedly 4 stars. I've stayed at a 4-starred hotels and this was probably a 3 at best. The property itself is attractive, sitting on a hill, with a cute intimate SoCal lodging. I liked the modern rooms and furnishing I saw online of the rooms. Pros: fine location though the city is small -free perks like water bottles and 2 gelato scoops Cons: internet is nonexistent (my 3 iOS devices could barely even get the Wifi portal to open) and signal is bad---in this day and age, to have practically no internet at a "nice" resort in a city is unthinkable. What's worse is that the free Wifi was 3 mbps and the premium was 15 mbps. Is this 1998? What a joke! Get some real IT infrastructure in this day and age of remote work. -the worker who checked us in seemed frazzled; she didn't tell us that we needed to go back to the car where we self-parked to put the paper plus I don't think she charged me for the parking fee -the TV said you could check out on the TV but that didn't even work The property is shared with the Sheraton which appears to have a nicer pool.

My husband and I recently had the pleasure of staying at the Westin in Carlsbad. It's a wonderful hotel situated near Legoland(not that we went). Pros: -the location, it's located pretty close to the outlets, the small beach town, Legoland, golf course, and there's a little hiking trail -the room is large and the products available for use are decent, they placed a comfy robe in the room which I was more than happy to utilize. -20|twenty was a great restaurant. The staff was friendly. We enjoyed the food and drink. -room service was great, it was fast and they picked up the phones quickly. I was also able to order the lobster benedict to the room in the morning. -there are two pools, one for the Sheraton and one for the Westin, you'll have access to both. More on that in the cons Cons: -while the room is great, the location we got was right at the end of the hall. So we were able to hear the exit doors closing loudly and the elevator dinging -the zero entry pool at Sheraton...ok maybe this is my fault but I fell. I fell HARD. I tripped on the curb of the zero entry pool. Hurt both of my knees, my shoulder, hit my face, and both my palms. Now the con part of this is there was an employee in the vicinity who didn't bother to come check on me and walked away. This person I think was in charge of collecting the towels and closing them for the night. I was still able to grab a towel from a stand to help but a "are you ok? Do you need a first aid kit?" Would've been nice. Now the whole reason I'm writing this review! CHRIS! Chris was working as a valet, I believe. When my husband and I pulled up to the hotel there was a man in a bellhop uniform (think the coat with buttons) who was sitting on the cart and wouldn't acknowledge us at all. That's when Chris came running brought the cart, helped us with our luggage, and gave us instructions. By the time we turned around bellhop uniform guy was gone. Chris then helped us bring all our stuff to our room and noticed our keys weren't working. He took it upon himself to run to front desk and bring us our new working keys. All within 10 min or less. When we went out after dinner Chris was the one who brought us our car. When we came back for the evening Chris was still the only one working and parked our car. In the morning when we checked out Chris, was again, the one who brought the bell cart, loaded our stuff, and brought our car. He's running a one man show in the front! Now with all the work and effort Chris was putting in he was professional and courteous. Now the morning we were checking out I walked to the front desk from my room and had to enter through the lobby's front door. This passes right in front of the valet desk. There was another employee, Latin/pacific islander with a kind of a pompadour hair cut, who was agitated and was asking Chris what he has to say. Chris calmly responded that he's not going to get into it because there were people around. That's when pompadour guy was like "what's your problem? (Insinuating that Chris had an attitude) if you have something to say, say it" or something along those lines. Basically egging Chris on. Chris was honest and said that whenever pompadour guy works, he's essentially lazy and doesn't do anything. Which honestly I can kind of believe. Chris had been working the afternoon and the night prior, then was working morning the next day. I believe Chris handled the situation well.

What a lovely place to stay! I was so glad to hear how family- and pet-friendly The Westin is. They provided my 13 month old with a rolling crib. And because we have a dog, they also provided us with a doggy bag kit for our stay. We stayed in the Executive Suite with a pool view. It was very spacious and came with a pull out bed sofa. Free amenities included lotion, Starbucks instant coffee, and an aromatherapy kit. Centrally located, the property is right by the 5 freeway. There's a private entrance to Legoland from the hotel and less than 5 minutes from the Windmill Food Hall. Also, lots of parking in their lot. Staff were friendly, especially Greg who checked us in. I highly recommend for families needing a place to stay in Carlsbad.

Gorgeous relatively quiet property with friendly, helpful staff. We had a corner jr. king suite with ocean view and balcony and both my daughter and I just wanted to move in. We even extended a day we just didn't want to leave, and also I didn't want to stop eating the coconut chia bowl with berries and house granola (and a fat dragon fruit slice) at breakfast each morning. What can I say I'm a taurus, I love good food and the breakfast/brunch was consistently great. Dinner at their restaurant tho... not so much; overpriced and extremely small portions/limited vegetarian options. Ended up door dashing after trying their dinner once. The room tho... was definitely big enough to accommodate two couples or a small family if some are down with the pullout couch, which they had pre made up for us when we arrived (thank you!!). Shoutout to the bellman who helped us with our luggage and navigating the maze to our room at checkin, you are a gem. And also to the bellman who helped us at checkout and perfectly Tetris-packed our car for us for our trip home. Honestly was so easy to solo with a toddler here, and she loved playing games in the MASSIVE lobby during down hours, and all the associates were really nice about it and never treated us like having a small kid running around was an annoyance. I mean, hey, we gotta let them blow of some steam, right? I can't detail every lil thing so here's a summary. Pros: awesome 24/7 pool and hot tub; every room seems gorgeous with some kind of view; lots of places to lounge and hang out on the property; aesthetic landscaping; wonderful bed (but agree with other reviewers about the pillows being too lofty); palatial bathrooms if you get one with a soaking tub and separate shower (it's worth it), and accommodating staff. Didn't get to try the gym or spa. Cons: it's not very economical to stay here (the parking really adds up, too) and frankly the dinner we had was... regrettable for the price tag. And it's a maze to get to the South tower rooms, but the room and views were worth the trek. Otherwise I genuinely have no complaints about our stay. Everything is awesome. Also, speaking of which, we weren't gonna do Lego land but the private walking path to the back entrance was SO easy and also just a beautiful stroll so I said ef it well go, and my daughter had a wonderful time. Don't miss out on the Flower Fields during your trip to Carlsbad if you're there March through Mother's Day. We'll come back to the Westin!

The hotel staff is top notch and they strive to ensure your stay is relaxing as possible. Checking in with Greg was a breeze and he provided great information on the amenities The Westin has to offer us - doggie grass areas, kid-friendly pool area, 24/7 fitness center, rolling crib for baby, and complimentary water bottles. There's even an exclusive private entrance to Legoland for hotel guests. The executive suite was spacious with a living room, bathroom, and bedroom. The living room has a pull-out sofa, love seat, and coffee table with Starbucks coffee pods. There is vinyl flooring throughout with area rugs. The bedroom has a king sized bed, desk, chair, small sofa chair, and bedside tables. The bathroom has his/her sinks along with a shower head and shower wand. My only gripe is the cleaning staff could've done a second look around because there was an empty wine bottle left under the sink and the living room floor had some crumbs. I love that there are plenty of grass areas throughout the property for my dog to walk and there's even a doggie bag station on the Sheraton property next door. There are also at least four fireside lounge sofas nearby the pool for groups gatherings, which is cozy. The Westin Carlsbad really does feel like a resort because of the expansive property and amenities on-site. If I do stay again, I'll bring my golf clubs because there's a golf course right across the street!

There is no care for customer service or hospitality at this hotel. Upon check in, my husband and I were essentially ignored as we stood in front of the front desk staff waiting to check in. Once we were checked in, we weren't given an overview of the hotel or any additional information regarding reservations, charges or incidentals that would be held on our credit card. Basically, we were waived off and sent on our way to figure things out on our own. The next morning when we went to get breakfast, which we had included in our stay, we were rudely greeted in front of the restaurant by the host, Lilia, who asked if we had a reservation for breakfast. We did not as we were not told that we needed one. We kindly explained that we had a breakfast voucher as we were staying at the hotel. Her response "everyone is staying at the hotel, you don't have a reservation you will have to wait." We then had to go on a wild goose chase to pick up the breakfast voucher from the front desk and then stand around the restaurant waiting to be called. We were on a tight timeline as we needed to get to an event in the afternoon. We wanted a quick in and out breakfast meal. Instead, we spent over two hours trying to eat breakfast. After waiting nearly 20 mins to be seated, it took another 15/20 mins to get some coffee and put our order in. I asked for creamer for my coffee, and the waitress took some off the adjacent table and handed it to me. She took someone's used creamer and expected that I put it in my coffee. I kindly declined and asked for a fresh batch. Also the kitchen took forever with the food. Lastly, the hotel charged us more than what we were supposed to pay. After speaking with two front desk staff, the price of our stay was eventually adjusted to the correct one, but we had comb through every charge to compare the hotels invoice with the Marriott app. Overall, this hotel was overpriced and the staff needs serious customer service training. We won't be staying here again or recommending this place to anyone.

0 Stars? Truly one of the worst places I've ever stayed, especially at the prices charged. I've been in motels that were quieter and had better service. Kids screaming in the courtyards at night til after bedtime. Dogs barking incessantly in the halls. If you actually want to sleep or enjoy a weekend, choose anywhere else. You'll not find anything close to peace or fun here.

We recently had our wedding here at the Grand atrium. The view is gorgeous, the pool is great and the suite we had was perfect. Before you book your wedding here, make sure you are aware of ALL the taxes and fees. California will hit you with every fee and every sales tax there is. Not only were there taxes on the rooms, but of course the food and we had food delivered while we got ready for the wedding and it was outrageous for just some bagels, fruit and a small canister of coffee, not even coming with hot water with tea. The room service is good for convivence of course, but be ready to spend a high price on the food just for a bowl of fruit and there is a 26% tax and some other fees. The 20 restaurant does have good food, but at times when it's not even busy they have slow service. I had a plate of gnocci for $40 and I got maybe 5 pieces with some potatoes. The bartender forgot to put in our order so it prolonged it. During the day at the pool, the service is SOOOO SLOW! They would have made way more money off of us if it didn't take over 30 minutes for a drink and food. I felt bad for the pool server cause she had to keep walking all the way to the inside bar then out to the pool one by one. The kitchen bar is only open on Saturdays it seems which seems odd-they should have a closer bar to get drinks at least. We went to the Sheraton for a day and the drinks and food were SO FAST!!! The pool is 24 hours which is nice. Also before you book your wedding, check the contract completely. You are responsible for the rooms that you block. They did work with us eventually. The Catering manager was helpful with all of our questions and the staff at my wedding was very professional. One good thing, my friends brought their dog and it was pretty cheap to bring it. Th Sheraton was outrageous for a pet. Good resort for some things, but I would have rather stayed at the Sheraton just for the pool service.

Worst service of Marriott property. This is a beautiful property and check in was wonderful. That is the end of great service. After 3 nights, 4 days I called for a bellman. My husband is in a wheelchair and my friend is 87. After 40 minutes I called again. The person on the other end of the phone said I am sure they are on their way. After a total of 1 hour 15 minutes we decided to round Robin the luggage ourselves. It was a long way to the lobby. Upon speaking with the manager (supervisor saying she was last line of defense) all the explanation I got was oh I am so sorry. Worst service to 40 plus year Marriott client. Shame on you crew working on Wednesday, July 24, 2024 at carksbad westin in early afternoon. I will send corporate a copy not that you even care.

Stayed at the Westin for one night. We got a 2 king bed room which was nice. It was spacious and bathroom was nice too. I wish the balcony was a bit bigger as barely enough space to sit outside. The service at front desk was great, friendly, and professional. Unfortunately did not greet me as a Marriott member, so that was disappointing. We stayed at this hotel due to the private entrance into legoland. This is a HUGE plus because you avoid long lines (and parking fee at legoland). It was great! Only a two minute walk from the hotel! We went to the pool, but the waterslide at the Sheraton was not working, even though the front desk and the person who booked my reservations over the phone told me it would be open. So that was a big miss for us since we have a 3 year old who was looking forward to it. There was also no staff present at the pool, so that was sad too. We did get free gelato , which was great, and was very yummy! I was happy to see they had a vegan option for me! whohoo I would say for the price, it was a bit steap, as the room didnt even have a microwave or freezer as part of the fridge. We paid almost $400 for one night! Yikes! We ordered room service and it was okay. I was very disappointed with the kids menu. We ordered the mac and cheese and chicken kid menu, but it was way to fancy for my son. It was made with a wine sauce and gouda cheese, (not cheddar), so my son literally spat it out! so that was a waste of money and my son had to have snacks for dinner. We didnt want to order something else knowing the rest of the kids menu would be the same. But the good parts, the beds are super comfortable! Shower had great pressure, and room was very clean. Stay here again, probably not for the price!

Wish we'd been able to spend more time here, but we were only in town for a nite. Mixed review but ultimately positive: I called ahead and they honored early check-in, tho of course 5 traffic really cut that opportunity short XD Beds were really really comfy Lights in the bathroom were not bright so bring your own vanity mirror contraption if you need to get done up V close to Lego Land (we were not in town for Lego Land, but will keep this in mind for future visits!) Self-parking is $35 yeesh Despite Lego Land noise outside, inside was nice and quiet. Heard no neighbors.

What a lovely place for an event... this hotel is located on a hill overlooking the ocean. I came for dinner, so I got to watch the sunset while listening to a live band and eating appetizers from servers passing by. The food was amazing; steak cooked to a perfect medium temp, an indulgent chocolate mousse and coffee to nightcap. The venue itself was clean and beautifully lit and decorated. Everyone working was super friendly! Hilariously, to push us back to the lawn, they shut off the lights in the dining area right after dessert. I thought that was an odd way to handle things as we didn't have a DJ or crazy music playing to get everyone outside to the dance floor. My best tip is, if you don't want to be fashionably late, give yourself 20 min. to find parking if you have an event. There were several functions going on and it was very crowded (to the people going to the 80s costume party, I wanted to crash your event so bad!).

The customer service provided by Kiera was the best. She helped me through a reservation debacle and was so kind patient and helpful. I will definitely be staying again.

Spacious resort, tasty restaurants, clean, a great pool/hottub, and great service. Grace rocks!

This is a great place to stay and enjoy. For starters the staff is friendly and always are helpful. The room is beautiful with a great view and perfect amount of space. The temperature was set perfectly and was nice and cool when we arrived. The room service is fast and efficient and the staff once again was friendly, professional and helpful. I would recommend this location as a great place to stay and enjoy. If you have a chance enjoy the jacuzzi and pool as the weather is perfect for that activity.

I booked a room at this hotel with my girlfriend from 7/14/23-7/16/23 months ago for a friends wedding. We flew in from the Bay Area and arrived late on 7/14. Went to check in and was told there was a "glitch" in the system and there wasn't a room for us since the hotel was fully booked (5 weddings). I asked how that was possible since we booked months ago and had the email confirmation from the hotel. I was then told their systems oversells. Seems like our room was taken and given to someone else. We were given a $100 credit and some vouchers but we really just wanted the room that we paid for. We were then booked at the sister hotel (Sheraton). The bed sunk in and the ac was broken when it was hot outside. It was pretty hot in the room as well and we tried to get some sort of relief by sleeping with the sliding door open. A technician came by in the morning and informed us the ac for the whole unit was out. We went back to the Westin once we got back from the wedding and provided them with that update. We were given a room at the Westin later that night but at that point we were already over it. We were looking forward to this stay but it was a disappointing experience.

The Westin has amazing staff and outstanding service. My husband and I are so glad we chose them for our wedding in December a few years ago. We had booked with them in 2019, and despite 2020-- we were determined to get married anyway. Thankfully, outdoor dining was still allowed at restaurants and I worked together with Debra (Westin's catering Director) to have a sit down cocktail hour and dinner at 20|Twenty restaurant patio after the ceremony. It was tough and rather stressful figuring out a wedding through ever changing regulations but Debra was so patient and helpful answering all my emails and questions. Our ceremony was on the Grand View Terrace and it was so beautiful. Seating was socially distanced during the ceremony and small socially distanced tables of household members during dinner. All covid rules were followed -- there was even staff sanitizing the elevator buttons after each trip! There was no dancing for our guests but we were able to have a first dance and a DJ to play music. I was sad that the reception would not be held in the Atrium ballroom as planned, but atmosphere at dinner was so beautiful! We had lanterns and votives at each table (included with our package). They even put up lights on the Palm trees and a cute Christmas tree on the patio as a small surprise! The linens were draped beautifully on our sweetheart table. I had my florist put up flowers on the patio columns -- but seriously the space is gorgeous on it's own. Small flower arrangements at each table made it pop. I cannot rave enough about the service. Everyone-- from the groundskeeper, banquet manager, shuttle/golf cart driver, sanitation director to the catering director-- so kind and friendly! The waitstaff were super attentive to the guests. There was always someone around the corner to help. And... THE FOOD was phenomenal! This is a foodie's dream. Really gourmet, well presented and totally unexpected considering what wedding food is usually like. Drinks were well crafted. I really enjoyed the shirley temple; there was lime zest and was nice fruity and fizzy (somehow it was more than the usual genadine in lemon-lime soda). I had a taste of my husband's drinks (long island tea and whisky sour) and they were nice too! Memorable dishes: Baja Crabcakes -- so much crabmeat and hardly any breading. People are still talking about it and I keep dreaming of it Lol. Butter Lettuce Salad with Grapefruit, macadamia nuts and vinegarette. Very refreshing and light. Goat cheese stuffed chicken with BBQ grilled shrimp over grits and succotash. Chicken was perfectly cooked, the skin was extra tasty and cheese stuffing was a nice surprise. Finished all the shrimp and grits. My dress was so fitted but I made it happen it was so good! Overall we're very happy with the level of service we've recieved from the first meeting to end of the event. And they made every acommodation they could during such a difficult & restricted time. I highly recommend booking your wedding with the Westin -- even just the ceremony. The day went so perfectly. I would love to dine at 20|Twenty and stay during my Anniversary in the future.

Clean, nice resort. Spacious rooms with outdoor grass area. Pet friendly but no special amenities. Fairly quiet resort, away from it all but short drive to food or shopping areas. Outdoor Parking lot had plenty of space, shared with other hotels on same lot. A bit expensive. I like that you could walk directly to pool area from back building or common area, wasn't gated, could just walk down the stairs to deck. Open 24 hrs (gym & pool).

As a San Diego Native, it pains me to write a bad review on a business near by but I had a disappointing experience with The Westin Spa. I purchased a spa special certificate and was mislead to believe I could use the certificate at a later date. Before I purchased them, I did ask if I could use it after the promotional period and was told yes. So I bought (2). They did honor the amount I paid for the certificate, but I had to pay full price for the massage. So, I basically bought two gift cards, not a massage special. I don't think it was malicious, I just think the staff member was misinformed or misunderstood what I was asking. I do think it's a poorly ran, mediocore Spa who is understaff. The first time I went there was no one at the front desk and after waiting for 5 minutes walked around to knock on a door for an employee to come out and help me. I did contact the Spa manager and played phone and email tag for 11 days before writing this review hoping they would work with me as I was at first excited to find the Spa near by earlier this year. I was the last person to reach out 3x via email over 9 days, indicating that I'd stop reaching out if I didn't hear back soon. Few other things to mention: -Do not expect an email/call/text confirmation or reminder if you book ahead of time. -Do not expect the pool restaurant to be open during weekdays. -Do not expect good customer service from the Spa or main restaurant. -Ignore the QR codes if ordering during the week. No one will bring you your overpriced food/drinks. -The massage itself was nothing special, nor bad, but not worth what I paid. -Do not expect a follow up email (Seabird does this) -Watch out for the umbrellas at the pool on a windy day. I saw one blow into the jaccuzzi and it could really of hurt someone. *Please note, I did not stay at the Resort so this is not a review on the hotel for accommodations! The lobby is really nice and wasn't overly crowded, but we were there early mid-June on a weekday. Feels good for businesses or Legolanders. Valet staff was attentive.* ***The Seabird in Oceanside and the LaCosta Resort are great options for a better Spa experience!*** The Seabird gives locals a special price too during the week! :)

Excellent experience at this Resort. Service was superb and clean rooms. You just can't beat this excellent Southern California experience.

I wanted to give five stars but I had to hold back because the staff at this resort is very strange. I did not have change for the cleaning person and so I gave them $20 but they did not do a thorough job and left dirt on the floor and they didn't provide new towels. They left the towels that had been arranged into the shape of a swan unfolded and on a bench in the bedroom. Further, the staff at the pool was quite belligerent when I asked them to give me a free ice cream card for my daughter who is not tall enough to ride the slide. I was met with frowns and delays and frustration. At the same time we asked the bartender at the pool to make our drinks a little bit stronger and he proceeded to take his tequila bottle and spray it into my husbands glass then spray it all over the bar and then it to my glass until I Retreated and told him I was sorry that I upset him. He said it is his pet peeve when people ask for more alcohol. Well you're working at a resort and this is the type of request that you might receive on a daily basis so not really sure why he had an issue with it. My husband made him laugh and proceeded to be a gentleman but this type of behavior is just unbecoming of anyone in any resort. There aren't many food options available unless you go to the Westin and spend eight dollars for two eggs you can buy two cartons of eggs and more for that type of money. The service was a bit lackluster and the coffee was better. I'm only complaining because the prices were so high and they totally gouge their patrons.

I've stayed in Westin all around the world. It's usually a solid hotel, but this one in Carlsbad misses the mark. The room wasn't clean. It wasn't a gross dirty, but it was clearly not vacuumed. The entry way had a bunch of little plastic stuff all over the place. It was visible clear as day when first opening the room door. The rest of the room was only superficially clean. Look at the picture for what was behind the desk. Empty box exes and bags of previous guests stuff. The room looked good on the surface, but the shower wand annoying would not stay in place no matter how tight the clamp was adjusted. Also, if you want to use the in room safe, too bad, doesn't work. Want to dry your hair? Hope a towel is all you need. Called front desk to ask for a hair dryer, no answer. Tried 4x, no answer. :/ Then there's the confusion of the EV chargers. Called to make reservations and was told the charger is shared with Sheraton and complimentary (hint:they are not complimentary). Upon checking in, asked where chargers were and confirmed again they are complimentary. Go to charge and can't get it to start without paying. Drive back to lot and check with front desk who again confirms they are complimentary. I explained my experience and they said to use a Blink charge code matching my room number. I go to the lot, drive my car to the charger, try again and the room number doesn't match the code length. Decided to leave my car there and go to front desk again, this time the manager who said the room number is the charge code says chargers are not complimentary. Great, walk back to the charger to move my car to the lot again. The positives are a nice looking property and large pool. Staff is cluelessly nice. My recommendation, stay if you can't put up with little. Things, but if you want the usual Westin experience, pass on this property.

Our stay at the Westin was perfect! We travelled with our 2 toddlers and infant. We were welcomed by Anissa who was amazing and assisted us in upgrading our room. Anissa helped us book a suite with easy access to the pool and lobby... it was easy for us to travel back and fourth with a stroller and the suite was incredibly spacious. She also offered gelato coupons for our children. She offered advice for dining and helpful tips around the resort. We will definitely be coming back. Also, the Twenty20 restaurant is really good for breakfast. We are looking forward to our next visit.

We have not yet stayed at this hotel so I am assuming the rooms are good and the location is great. The service so far is not what we are used to with Marriott. They are picking us apart in fees so be careful. If we have a family in the area (guest) and they have kids. They have to buy a day pass, which they never gave me that price. They have to pay $38 for parking as well. We have three room reserved and family will come to visit us. Each of the family members will have to buy a spa pass which I assume is north of $50.00 each, so six family members come to visit in two cars is $376 per day they visit. Two rooms are for 3 nights and another room is for a week. Lets assume they will come for two or three days of our stay. Two days is $752.00 and three days is $1128. The silly part is, we are Platinum Elite Lifetime members.

Despite reading some mixed reviews, we took a chance and booked a four-night stay, and we were pleasantly surprised. From the moment we arrived, Brian from the valet team went above and beyond to make our stay exceptional. He swiftly took care of our bags, parked our car, and delivered our bags to our room. The hotel's proximity to Legoland is a game-changer. With a private entrance to the park just a 5-minute walk through their parking lot and down a ramp, we found ourselves in Legoland promptly. The added bonus of a well-maintained Jacuzzi and heated pool added a touch of relaxation to our trip. The hotel's lobby was clean, and the partnership with the Sheraton, a mere 2-3 minute walk away, offered additional perks. We ate daily breakfast at 7-Mile Kitchen and indulged nightly in complimentary Gelato ice cream. Kudos to Johnny at the front desk for gifting a stuffed animal to my daughter. She was ecstatic! The front desk staff, who was always ready to assist and even provided us with complimentary water bottles each night. Overall, our family had a fantastic stay, and we're already planning our return for our next Legoland adventure. Don't hesitate - book your stay at The Westin; you won't regret it!

Resort is nice and very clean and quiet. The pool and jacuzzi was the best part for me. I definitely recommend this place to any family. Going to make another trip here in the spring.

Nothing beats a Westin bed!! Always sleep like a baby in them when I travel and I am like the princess & the pea when it comes to sleeping. Service was friendly and attentive as always! Never disappointed staying at a Westin!

Amazing service, great food and drinks. The plus is the back private entrance to Lego land saves you time and gets you right into the park. Friendly staff

We had a wonderful stay at this beautiful property. The grounds are lovely and we had a very comfortable room. Highly recommend!

Beautiful property. Prepaid my reservation thru kayak. Thought I paid for everything accept incidentals but a $29 resort fee was added to the incidentals when I checked out. Had I've been informed that I would be paying a resort fee. I would've adjusted the tips that I left in the restaurant. So while I wasn't happy about having to pay an additional fee that had not been disclosed by KAYAK, nor by the hotel when I checked in, the hotel was still very nice and the fee was not outrageous. What ultimately drove my decision to write this review and negatively evaluate this property was the response I got from the restaurant manager when I asked the manager to change the channel of a tv that was showing Fox "News". What he told me was that the hotel needed to appease the MAGA crowd. I suggested that he could put sports on that TV, but he refused. What became clear was that showing Fox "News" was his own or maybe management's political statement that they wanted to impose on others. I'm offended by that but it was so important to him that he alone generated this negative review of that experience.