The Westin Hilton Head Island Resort & Spa

I visited this hotel for a getaway from Atlanta. My room (1041) was very clean and extremely comfortable. The staff were friendly, and the resort itself was beautiful. Windu and Haleem provided amazing customer service and truly stood out. I appreciated that the hotel is dog-friendly, but I do wish I had known this in advance, as I was looking for a quiet place to relax and recharge. Unfortunately, a few rooms near mine left their dogs unattended, and I could hear barking and scratching at the doors for hours while I was trying to rest. It was very disruptive. I informed the front desk, but the issue was not resolved. Overall, the property and staff were wonderful, but the noise from unattended dogs impacted my ability to fully relax. I dont think I will be back here again. Otherwise a beautiful place.

Stayed at Westin Hilton Head for 4 days and 3 nights. I booked a spa rate and took full advantage of all the amenities afforded to us for the stay. DAILY FITNESS classes first with Sue and then with Lindy. Both classes were just myself and my sister. We were lucky enough to have the instructor providing a private class to us because it was off season. Thank you to both instructors for giving us a path and accountability to wellness. We also booked massages and enjoyed the sauna, steam room and whirlpool. It was a wonderful experience overall. Mimosas were also drank. Jackie was especially personable at the spa and really tried to accomodate especially since I had to leave for my flight on the 3rd day it was crucial to book something in the morning. She really made it happen. Thank you for a wonderful stay!

My husband and I stopped here for two days as a little break from a road trip and we enjoyed our stay. Our room was clean and comfortable. The TV is a tiny bit slow but that’s not big deal. We even had a pretty ocean view even though when we book we booked an island view. Staff is also warm and friendly and always smiling. They complimented our dog when they saw her.

We just went for a single night (winter time) and the room was great! The pools were clean and the heated pool was lovely to swim in. The beach is great and the staff are super friendly. The exercise instructor was accommodating and very sweet. Only slight complaint- the food at the cafe was a bit off!

Came to this hotel as part of a conference. Reserved months in advance & specifically asked for Ocean Front room at a $75 up charge. When we got there, the desk lady was not aware & she said she took care of it. Once we saw the room, we found out it was “ocean view” & not ocean front for a $50 upcharge. There were no wash clothes & none of the housekeeping ladies had any in their carts when we inquired. The room was moderately clean & not to past standards. After we checked out we found out that they doubled the room rate that was given to us because we had 2 people in the room. The Conference rate included self parking $20 per night charge even though we paid $30 to valet. When I called back about it the lady said that is how they do it & there was no credit of any kind to be had. I asked to speak to the manager who was not available & I asked that the manager return my call. Waited 30 hours before posting this review and so far - no call back! Next year at the conference I will be staying next door at the Marriott! The buffet that “came with the conference room” had runny eggs that nobody I could find would eat. The grits were amazing! We went to eat at the dinning room at 5pm on Thursday and the only seating was at the bar by the bartender. Servers were coming in but with a conference coming, why wouldn’t they anticipate that people would want to eat at the only restaurant on the property? I will be staying at the hotel next door next year!!!

Great service, and a wonderful experience. Because our Airbnb was terrible, and falsely presented, we went to the Westin Hilton Head Island Resort and Spa. Our family was staying there. Boy, I wish we had started off there. We had an ocean front room, on the first floor which was lovely. However, when a cold front swooped into the Island, and the heat was not working, we went to the front desk, and asked to speak to the manager. Her name was Tychelle. What a great representative of this company. I explained the situation to her, and she immediately apologized for the situation. She told us that even if the heater was fixed, we'd still be cold because the first floor is just that way. She offered to move us to a different floor. I told her that we really didn't want to move, and we thought the heater repair would be sufficient for our needs. Boy, were we wrong! Back to the front dest, where Tychelle said, "I told you so". Then she mentioned that they would move us to a similar room on the third floor. A bellhop are to our room, and assisted us with the move. I don't want to stop there. She was so sorry for the inconvenience, that 2 nights and parking would be comped!! Now that's service with a smile. BTW, we really loved the hotel and the best part of it besides the room was the people who worked there! 5 stars!

Two stars, one for the views and one for Anariyah who gave exemplary customer service before quitting during my weekend stay. They lost a gem in her and it has to be the management because everything that was wrong this past Christmas weekend all falls on poor, underprepared, understaffed and unorganized management. I had to chase down housekeepers to clean my room each day since the front desk only had one agent who had a line out the door and phones ringing. They had no one to work in the restaurant after breakfast. Someone came in who had no idea what they were doing. The pool areas seemed to never get cleaned or tended to overnight looking a hot mess every morning. The store is ridiculously overpriced. They tried to charge my card over ten times for food and beverages they gave me tickets/vouchers for. It was really ridiculous. If not for the fabulous weather and beach access I would’ve checked out early and found somewhere else to stay. Kids and dogs everywhere. Very disappointing. Paid too much for a below average experience. Hotel offers nothing. No shuttle no concierge and an additional fee on top of the resort fee to utilize the spa. Needless to say I will not be returning.

When we arrived the gentleman that checked us in was awesome and the gentleman that helped us with our bags was amazing - they are the reason for the 1 star. If they were our only encounter - 5 stars totally! As you know, you’re only as good as your weakest employee and services. We paid $400 for a room for the night and we were charged extra for our room location- The elevator was broken. Our room locks to the entry door and the bathroom door did not work. Our bed had a bunch of white spots on the bedspread when we arrived, and our television kept freezing up when we returned for the night. The customer service at the end of the night was atrocious. I attempted to call for customer service multiple times and when I did finally reach someone, the lady that I spoke with was sarcastic and disrespectful when asked a basic question. She was extremely rude and clearly had not been trained on customer service! For the amount we paid for the room, I wouldn’t suggest staying at this resort, if you can call it that. If they discount your stay by $300, then definitely go for it! This specific location gave motel vibes rather than resort treatment! If you’re going to pay $400 plus $20 for parking - the rooms should be pristine and the service should match!!!

Ashley Marie made this trip for us. She went above and beyond to make our Anniversary stay nice. Food in Costal Kitchen for breakfast was average at best. Lots of old, hard food. Kitchen staff were not attentive. Jesse, the manager, was kind and made sure I was ok after cold, old food made me loose my appetite. View 32 staff was kind. The hot tub needed a cleaning. I sat on the edge and put my feet in, when I saw what was floating around, I got up. The Concierge desk is more so for coupons and offers, rather than service. Messages were left on our phone daily to get us to buy something. Self parking was a breeze. Room was clean. Didn't use the balcony as much as I wanted to because someone kept smoking cigars on theirs, and the smoke kept coming to us. Would we stay here again? Sure. But we know what to eat and not to eat. And to speak up about smoke in non designated areas

Major hurricane Helene devastated different communities surrounding Hilton head. This corporate capitalist is charging fees just to sit at the pool! They charge a resort fee and then want you to pay to sit at the pool! This is an absolute no! Take your money elsewhere! They also don't enforce their rules. I don't want to have to pay for a pool chair and then deal with the kids that should not be in the adult pool. Very poor management on this property!

We went to Hilton Head for a meeting. Usually we stay at our own place but it was unavailable. We opted to stay at the Westin. We had originally booked an "island "view". As that was what was available at the time we were booking our stay. We inquired about an ocean view room at the front desk and were happily accommodated with a room over looking the pool area and beach. The view was fabulous and we could hear the live music from our balcony. Our room was beautiful with nice furnishings and comfy bed and bed linens. The room, bathroom, hallways, and common areas were very clean.

Upon entering the Westin it appeared to be nice and clean. The employees were also polite and friendly for the most part. Check-in and out were also easy. The pool area was nice with 3 pool areas. The ocean and beach weee right behind the Westin which made for a short walk. The room was nice and big. It did not have a lounge chair in the room though. So stuck sitting in an office chair or on the bed while waiting for my wife and kid to get ready. The bathroom was slightly out dated (specifically the toilet). There was also no microwave in the room. When we arrived they gave us 3 cards for towels for the pool. Each card gets you 2 towels. When you are done with the towels you return them and get the cards back. The 2 rude employees that we ended up dealing with were down by the pool. They only wanted to give me 2 towels and refused to give me more. I had the cards and it clearly states the procedures for getting towels on the card. Anyways these employees refused to give me more than 2 towels and claimed it was because they were closing the area that towels get checked out at for the day, even though the pool was open for a few more hours. Overall this place is average and they want to charge you for just about everything. For instance if you want a good spot next to the pool you may have to rent a pool chair. The dining options were mostly healthy food but not worth the price they were charging for the amount you get. The politest employees were in the main restaurant inside the actual resort. Like I said this place is average and honestly I would not rate it more than 3 stars. I gave them 2 stars because of the rude employees down by the pool. I would not recommend this place for people with really little kids either.

Rooms and beds are nice, but do not pay for ocean view. I was so upset when I came out on our balcony. To pay almost $600 for ocean view and this is what we got(looking at the loading dock), I wanted to cry... went down to speak with someone at the front desk and with at least 10 people in line and only 2 people working I gave up... Breakfast with Marriott points is a no, you will have to pay more to get the hot food. This hotel is also away from everything.

Mold growing in corner of our bathroom. Housekeeping never came in our room but i caught someone in the hall for more kleenex. The other big negative was that several guests said the food was expensive and awful so we ended driving to Bluffton for all our meals. (Okan was delicious!) on up side Starbucks was good downstairs, pretty hotel and gym well appointed. We will try another place if we stay in this area again.

Upon arriving in the lobby there's fruit infused water available and in the early afternoon cookies. The rooms are spacious and nicely decorated. The beach is clean along with the pool area.

Service was a 4 out of 5. On the downside, too many dogs in the restaurants and bars. Service Dogs ok but family pets barking and not properly trained. The 21yrs and older bar and lounge had young children running around and climbing on tables. Each night I and my wife visited the lounge. The second night new years eve the bartender did tell the father that it was a 21 and older lounge but didn't ask them to leave. The toddler got upset about something and had a melt down. House keeping was 5 out of 5. Good.

It's the beginning of January, a lovely off-season stay this was. Last minute reservations available to their restaurant, spa treatment, and, cabanas. Wonderful it was for my leisurely walks with their direct access to the beach; to relax by the pool; and, to sip wine or cognac by the fire pits. Dreamy feathered-free room. Hardwood floors. Nice lighting. Quick WiFi. If only the bathroom matched up, chipped sink; on and off hot water. CHEERS!

This is my second time staying at this resort. Our annual counseling conference is now held here. The place is very large and offers a lot of amenities. The rooms are spacious and well lit. This year I had a view of the beach from my balcony. They have a coffee maker and a fridge, but they don't have microwaves. I really wish they had that. How are we supposed to heat up our leftovers? The make up of the left side of the building, where the rooms are located is very odd. You have an extremely long narrow hallway to walk down to get to the elevator in order to get to any floor pass the ground level. Midway down the long, daunting hallway, you come to an area that looks like where the elevators should be, but nope you must keep trekking on. As I was approaching the elevator, there were two guys working on a leak from what looked like the ice machine at the end of the hall. The carpet was soaked. No sign placed there to make patrons aware when I came down shortly afterwards. My first stay here, there was a problem with my heat. Which I didn't notice until the middle of the night. The next day, I was able to change rooms. This year, I checked it out immediately to ensure the heat was working. Everything was clean and tidy. I like how they have soap, shampoo, and conditioner in ready-to-pump bottles attached to the bathroom wall. Very convenient to use. I do think they need to replace some of there towels. Some of them have lost there fluff and are starting to get stiff. The staff was very friendly. From the valet, check-in, and dining room employees. A part of the conference package we received breakfast vouchers. They prepared a buffet of eggs, grits, home fries, bacon, and fruit. There was also cereal and oatmeal available. I was happy to have the eggs considering how I didn't purchase any last week due to inflated prices. The selection of fruit was nice as well as the buffet. I enjoyed my stay and look forward to coming again next year.

Stayed at the Westin while attending a professional conference. Beautiful hotel. They are in the midst of renovations, so I'm looking forward to seeing the upgrades. I stayed in a king bedroom with an Ocean view. The rooms are a nice size with a desk, sofa, and glass coffee table. Plenty of lamps and lighting. Nice flat-screen TV. Coffee pot and refrigerator supplied, but no microwave. That doesn't make sense to me. I hope that's coming with the renovations. Along with the lack of a microwave, the only other issue I had was the loooooong skinny hallways without enough elevators. The hallways remind me of "The Shining". Seems like there should be elevators midway down the halls. It's like this on both sides of the building. Most of the time I took a back elevator and walked outside to get to the lobby and conference area. It just seemed quicker. The restaurant in the hotel had good selections for dinner and a breakfast buffet in the AM. The staff was all nice and helpful during the entire stay. Beach access from both sides of the building. Beautiful location to watch the sun rise.

Not happy with the front desk staff. The hotel facility is nice. Food is average. We asked for a microwave for the room since we had a child and wanted to warm the milk a couple of times. The front desk person said " we only give you one if you allergy or if the manager would approve but our manager doesn't approve " . Also a different front desk person messed up my one night cancellation and I am still waiting on that refund.

First time visiting this Westin and I really enjoyed my stay. Actually, its the first stay I've had since the peak of the pandemic that I really enjoyed. I drove up and was asked by the crew standing at the door if I needed help, how long I was staying etc..(to assess whether to use the valet service or not). Pro's: I liked that I didn't not have to pay an additional fee for parking. There is an open parking lot available that is close to the hotel. The location was well lit and I didnt feel alarmed walking to my car at night. Great room! Large bathroom, double sinks, great shower and plenty of towels. Insanely comfortable mattress and cute little balcony that offered some lovely fresh air which I always appreciate. THEY HAVE WATER BOTTLES IN THE ROOMS AND REPLENISH THEM EVERYDAY! This was a wonderful surprise because I havent been to a hotel in years that does this. VERY appreciated. On top of that, they refresh your room everyday. The in room coffee setup was ok! I ran out of cream and they came up and brought some very quickly. Responsive staff. Decent gym! Two peloton bikes set up with a view. Treadmills, cable machine free weights etc..They also have a recovery station, towels, filtered water station..very nice. Meh's: I didnt request a room with a view but realized when I got there the room had a partial view of the ocean. If you are specifically looking for a full front ocean view, I imagine you should request that because you may be disappointed with the part ocean/part commercial air conditioner view. This gawd awful mega sot pillows that give you no support when sleeping. Breakfast buffet is expensive. Its a very basic buffet but is $30 without tip? This really just needs to be included. For a hotel restaurant, this Westin actually had decent food. I actually only ate off of the resort once in the 4 days I stayed. The very frustrating in the beginning but then a nonissue: If you take the wrong elevator, you will walk miles to get to your room. What made it worse is that I was told on 2 separate occasions by 2 separate employees which elevator to take and both times I gave them my room number, and both times, I had to walk what seemed like forever to get to an elevator. THEN IT TURNED OUT TO THE BE THE WRONG ELEVATOR. I immediately thought of our elderly friends or those that are physically impaired. Ensure you direct guests to the right elevators. No one wants to push a cart full of luggage, a wheel chair, or even in my case a carryon and book bag, down long carpeted hallways to get to the elevator, only to get off miles away from your room. Special thank you to Ashlyn (hopefully I spelled your name correctly!) because she actually explained the layout of the hotel to me after I was directed to the wrong elevators two times in a row. Once I told her the room number she explained which elevator would take me closest to my room. She directed me to the right elevator. I got off and my room was maybe 10 steps away. Recommend this space. Would certainly visit again.

Expensive, service was great in some areas and terrible in others. Hallway wreaked of marijuana on a Sunday night...probably not Westins fault, but the experience isn't what it was pre-Covid. Worst part was first arrival. Gate was down and guy walks up and says he'll get key? We waited ten minutes then just drove around gate. We saw guy talking w some ladies and I stopped and asked what happened with key. He sad "I didn't get it." No reason or apology. Guy at front desk apologized and asked for description of guy which means they didn't really have anyone working the gate or he'd know. Pool area was fairly dirty. I'm thinking for the price an air BNb is way to go.

We had problems getting room service on the first two days. Third day they did clean the room but didn't leave coffee. But more serious is that I believe they have an insect infestation. Both me and my wife received numerous bites and they seemed to come out at night. The last night we couldn't even sleep because of the bites and intense itching. Could not see the bugs (think they call them "noseeums"). There are other issues but for the price they charge I expect better.

Not a good customer experience. Beach is pretty and property is nice. Most of the staff is friendly; Duke at the outside bar was very nice. But I spoke to a manger today who was not welcoming or accommodating at all; it suprising. I have tremendous empathy for service industry workers and mangers--they have a hard job, and I always try to be very respectful. but this interaction was definitely not what I expect at a marriott. Be warned, if you want to enjoy the beach here, you must book chairs and umbrellas in advance!! when I specifically asked about this, at the time of booking and yesterday when I arrived, the hotel concierge and front desk provide a robotic answer "it's a third party. you just go down to the beach." and that's it. I asked specifically if I should book in advance. they just tell you it's a "third party." clearly, they must know the general process? they should inform guests with accurate info when asked about this. when I arrived at the beach this morning at 8:30, the third party company told me all the front row seats were already gone, and only a few seats in the back remained. b/c I'd come here specifically for the beach experience, this was disappointing (not the end of the world :) but just a bummer). I don't understand why the hotel staff couldn't just give guests a heads up on this when I asked them?--and possibly provide the website? especially when guests ask specifically about the process? Moreover, the nickel and diming at the pool is unacceptable. there are certain pool chairs (not cabanas, just regular pool chairs, that are "reservation only."? I'm guessing b/c they are partially shaded? or on elevated area in pool? unclear. but given I'm already paying a resort fee, I'm not sure why I would need to pay another $15 for a pool chair in some of the pool areas. ? that's the info I was given when I asked if I could sit in one the chairs. overall it's a fine resort. but I wouldn't recommend it -- and I definitely won't return based on the service and interaction with the manager today.

We stayed at The Westin Hilton Head Island Resort & Spa for a wedding weekend on the island. I give this hotel 3.5 stars rounded up to 4. I can see why, at least at the time of writing this review, it has a 3-star average with 312 reviews. Among island resorts and Westin properties, it might be average or below average. I think I liked this hotel a little bit better than my wife who I think was expecting something more luxurious overall. Ultimately, I enjoyed our stay. However, the purpose of our visit wasn't a getaway or family vacation or something like that. Therefore, our approach/experience with the resort may be different than typical. We stayed in room 1019 on the 1st floor. It has an "island view." To be more specific, it has a dog park view. Not great, but we did have a peek of the ocean. We could smell pot from our balcony. The smell of pot doesn't bother me as much as it does my wife. That's probably another reason why she didn't like this place as much as me. We wanted a room with one king bed, but got two queens instead. We asked and there were no available king rooms. We booked 3 months in advance. Not a big deal. The room was clean, comfortable, and well-appointed enough. We watched YouTube on the TV. The Wi-Fi internet speeds on my laptop were fine for email and general web browsing. My favorite part of the room was the bathroom with double sinks, cool modern lighting, and rain shower head. Countertop space around the sinks was a little tight, but that's just me being nitpicky. Generally, I thought the room looked good. I do have to mention that one night, I saw a small cockroach high up on the wall, near the sliding glass door. The room has a high ceiling so I just left it. The cost of our stay was $249 per night. It was a wedding room block rate. The hotel layout is a little strange and it leads me to believe the buildings were designed and built in piecemeal over time. Not uncommon for resort hotels. We had long walks to and from our room every time. And from what I heard from other guests, they had long walks too. It had something to do with where the elevators are located. They had to walk the entire length of our floor just to get to an elevator. Maybe not the most efficient floorplans. On the bright side, the forced exercise is good. We got to enjoy brunch on the resort's only private veranda. The private veranda is part of the Presidential Suite. The Presidential Suite is the best suite at the resort. Expectedly, it was very nice with large, spacious rooms and a massive, deep bathtub in the master bath. The veranda is sizable as well. It has a firepit and terrific views of the ocean, pools, and beautiful koi pond and fountain below. Unfortunately, we weren't able to get the firepit to work. I think it may have been broken and/or out of fuel. The bride and groom arranged for the hotel to provide brunch food, OJ, coffee, etc. I liked everything, especially the fresh fruit and breakfast burritos. They hit the spot and gave us the energy we needed for the long road trip back to North Carolina. We ventured onto the beach once. The Westin has chairs, umbrellas, and towels for guest use. We also explored the pool area. However, we didn't get any proper beach or pool time due to time constraints. Some of our friends and fellow wedding guests did. One even rented a private cabana. So, as I mentioned in the first paragraph above, we didn't really have the typical island resort stay. If anything, it was more like a business trip. We did check out two of the restaurants/bars on the property. I left separate Yelp reviews for them: * View 32 - open for lunch and dinner daily, 11:30am-10:00pm https://www.yelp.com/biz/view-32-hilton-head-island * Oceans - bar open Thursday-Saturday nights, 6:00pm-12:30am https://www.yelp.com/biz/oceans-hilton-head-island I love taking pictures and the property has some nice spots for that. Examples include the fountain out front (next to the driveway), the plant wall inside the lobby, and outside on the boardwalk next to the beach. The Westin isn't gated anywhere and the public is "free" to park anywhere. If you're a guest, you do need to display your parking pass. I'm not sure how strictly they enforce parking here though. It didn't seem strict to me. I recommend parking in the underground garage which has direct elevator/stair access to the hotel lobby. During our visit, there was only one electric vehicle charging spot, located in the garage. Service was fine. We interacted with only one employee and that was to check in. Our room wasn't cleaned during our entire stay and we were told that would be the case beforehand, I believe due to a staff shortage. Again, not a big deal to us in this case.

As a longtime member of the Platinum Elite for Life group, I've had the privilege of spending many nights at Marriott properties over the past 20 years. However, on the 20th of this month, during my stay at the Westin Hotel and Resort in Hilton Head, I encountered an unfortunate situation. I accidentally left my laundry on the bed in my room, and upon returning home, I realized that my laundry was missing. I promptly reached out to the Westin, hoping they could assist in retrieving my clothes. I made this inquiry within hours of my departure from the hotel. They assured me that someone would get back to me shortly. Regrettably, I never received any follow-up communication from the hotel. While the hotel itself had its merits, including a friendly staff and a great location, I must admit that I may not choose to return in the future. The recent remodel, although adequate, left something to be desired. The tub-shower configuration felt awkward, and the bed/room was uncomfortable. My reply: you did not address the issue of not returning my laundry following up, as promised by your team. There was no reason why that laundry couldn't be returned, and I told the person who took the call I would be willing to pay the shipping fees.

The Westin Hilton Head Island Resort & Spa was great. A little expensive but the rooms were nice and clean, we had a great view of the ocean, and the staff were extremely friendly and helpful. Cari the server in the restaurant was extremely helpful in deciding restaurants to visit and things to do in the town.

Came here for a few days to celebrate a BIG birthday. The Westin HH Resort & Spa (Marriott) is a really great resort right on the Atlantic. The facilities are pretty up to date as are the rooms... at least the one we were in. Clean with a comfortable bed and a fantastic view perfect for amazing sunrises. We have to say... every staff member we encountered was so friendly and eager to please. I mean really super friendly. You can valet park... or park your car yourself, an option which isn't always available at some other hotels/resorts. If you love the ocean and golf... this is the place for you. There are 23 golf courses on this small island... some private, some public... all of them pretty amazing.

Katia checked us in. She was so wonderful. The staff was very attentive. We had such a great time that we stayed another night. Wes was incredible at making this happen The new renovations are well done. The breakfast at the Carolina exceeded expectations. Michael was the chef and the chicken and waffles was a favorite. However the fruit smoothie was a nice surprise. The breakfast attendant Amaria was thoughtful and attentive. We will stay here every time we come back. The hotel also smelled so good. The sugar scrub in the lobby bathroom was such a nice touch. I wish they sold it.

This place is great. Beautiful location, nice updated rooms. I wish I stayed longer.

The Westin Hilton Head has everything you need to have the most glorious getaway! The awesome rooms with a view, the gorgeous pool, the beautiful beach, the delicious food from the resort restaurants. This is our fifth time at the Westin with our family and this trip exceeded our expectations. The renovations definitely added another wonderful touch to the already awesome resort. A big shout out to Tim Sheats, Sandy Covin, and Michael Tighe for their amazing service. We will return for sure!

Upon arrival, we wanted to get keys just in case the mobile key wasn't working properly. We stopped at the front desk and got Alex. He was amazing! Not only did he get us keys but he also provided restaurants and coffee spots to eat at for both Hilton Head and Bluffton! After we walked to the elevators, got off and approached our room, we opened the doors and it was a sight to see! A beautiful suite with living room, master bedroom and a balcony that is to die for! Everything was extremely clean even down to the remotes for the TVs, they were in bags. If you are wondering about how they are handling covid, they have hand sanitizer stations at all of the elevators and in the lobby. There is plexiglass at every agent station. They also have floor decals that are six feet apart so you are giving proper spacing and masks are required!

This is such a nice property. The rooms are newly renovated, the staff is super friendly and the property is gorgeous. Well exceeded our expectation based on other reviews I read. The only negative is the amount of dogs in the hotel. I get the "pet friendly" aspect now but this was ridiculous. It should be called the Westin Kennel. Totally unfair to the staff that have to clean up after the guest that can't control their pets. I also wanted to complement Sabrina that was working the Tiki Hut. She. Went out of her way to set up our cabana and make sure our needs were all met. Great customer service. Great job Westin!!

Check in/check out: 3 stars We arrived before check in but expected the room to be ready as we are Marriott gold members they would speed it up, but we waited 2.5 hours and had told them our expected arrival time in the app. Rooms: 3.5 Clean spacious rooms. The bathroom fixtures are dated and don't work properly. Had to ask housekeeping to provide robes, that should already be there, and to refill coffee etc. Housekeeping times are all over the place. Came back from a beach day after like 6 hours out of the room and they were cleaning right then. On check out day 1.5 hours before check out they knocked on the door. Thought they kept a list of the rooms checking out. The last night water leaked into the bathroom from the room above. Amenities: 4 stars Pool and beach are excellent however, the pool area is like a party all day with loud music and limbo competitions. Wish there was a little less music at times or just not as loud. Last year we stayed here as well and rented the loungers and umbrella for a day for $100, this year it's $275 for one day and they do not look nearly as nice as they have put a towel looking sheet on them. Beach chair rentals are much more affordable at $40 for a day for the 2 chairs and umbrella. The spa is excellent. Food: 3 stars Expensive bar food, but great fries. Went to View 32 for dessert and it was a nice night on that patio. The resort location is not far from many great restaurants. Overall great stay! Hilton head is our favorite vacation spot!

Unsanitary conditions (we stayed 5 days and the hallway from the elevator to our room were never vacuumed) and grossly overpriced charges at restaurants and bars made this a disappointing stay. Westin used to mean an elevated experience - no more! Our entire group of 14 all agreed we would never return or recommend this resort. That's all you need to know. Stay elsewhere.

What I love is that this hotel is right on the beach. Breakfast is not complimentary. Hotel staff should have specified that first thing when checking in. The breakfast buffet is also $30 and not even worth it. The food at the deck restaurant is good. I ordered a lobster roll and my friend ordered the crab soup. My only concern about the restaurant is that a couple of customers at the bar jumped out of their chair and screamed "ROACH!" I tried not to let this bother me as I tried to finish my food. It doesn't surprise me that there are supposedly roaches at the bar, since, I have found two insects my room in the same day. The walls are very thin. I can hear the next door coughing and playing loud music during the day.

I thoroughly enjoyed my stay at the Westin! We visited in January, the off season, and it was quiet and serene. Pretty much no one used the pool area but I imagine in high season that area is pretty busy. The beach was gorgeous, and our oceanfront view was really special. All of the staff were super friendly and accommodating. I really enjoyed the fresh kale salad from The Carolina Room. I especially wanted to write this view because of the gym facilities. Not a lot of photos or reviews mention the gym but it is very well equipped! They had free weight dumbbells ranging from 5-50 lbs (although the 30s seemed to be missing), chest press, left press, pull down machine, leg curl, leg extension, shoulder press, TRX bands, kettle bells, medicine balls, exercise ball, bosu trainer, exercise mats and two weight benches. Also an array of cardio: treadmill, bikes, elliptical and peloton bikes. The gym also offers fresh towels (dry or cold damp in a refrigerator), filtered water machine and a massage gun station. The gym definitely has everything you need to fit in a great workout! COVID observation: Literally NONE of the guests wore masks, but honestly no one in SC seems to wear them. The staff all wore masks, and so did we. A large convention was taking place in the opposite wing of the hotel. We rarely saw the conventioners but NONE of them wore masks. Just FYI in case this is relevant for you. Overall we had a WONDERFUL stay and I definitely recommend the Westin Hilton Head as a "treat yourself" escape!

What a great experience we had during our stay. The food and drinks were amazing. Best service we had was at Oceans bar. The bar tender, Ryan was great! Not only was Ryan's version of an espresso martini delicious, he was friendly and enjoyable to all of us at the bar. Eventhough we were from different places and never met, it felt like we were all friends. We also enjoyed the Carolina room; first time trying shrimp and grits. they were delicious. we also enjoyed a beach front Cabana. Our Ocean front room was literally a breath of fresh air. This was a very memorable vacation and we will return to the Westin. Cheers til the time.

Ryan at the Oceans Bar was amazing! 10/10 bartender and conversation starter. My whole family went every night to visit Ryan and to get yummy drinks on our vacation.

This resort is gorgeous. Immaculate rooms, heavenly beds, the best amenities. The workout room has everything including a view. Live music by the pools, well made drinks, plenty of food choices well made and the service was delightful. Beach and trail bikes are available for rent and the setting is just perfect. My only criticisms- 1. I know that COVID was a valid excuse to stop housekeeping (in addition to the difficulty filling positions), but 3 Sandy days with no housekeeping was a challenge. A quick vacuum and bed sorting would have been nice for $600 per night. 2. Again-for that price a beach chair should not be $15 plus tips per day. 3. Kids were playing badminton in the hot tub all morning when I was hoping to use it. Someone should have shooed them off to the family pool. I am all for kids' activities but there were several of us who couldn't enjoy it for the reason it was intended. But I will definitely go visit again and highly recommend it!

The "outside" resort part is nice and close to beach. The ROOMS (or at least ours) was dirty!! For This being a "$$$$" they need to invest in a better sheets (preferably ones without holes), a vacuum, and cleaning solution. I'm just going to let the pictures speak for themselves. And yes I did notify the front desk of the holes in sheets and one of the beds having sand in them - they NEVER came to change the sheets!! Such beautiful property to NOT maintain where people lay their heads!! Was here on business - glad it wasn't my dime because.....mmmmm

Absolutely do not recommend. The rooms are filled with mold and the managerial staff is either too uncaring or inept to deal with it. The pool and property is not bad, but for your money and health do not stay here.

We recently visited this beautiful property for a couple of evenings.  Having never been to Hilton Head before, we really enjoyed how beautiful the entire island is and the drive up to this resort was no exception! *Check in - This was OK, nothing special.  The young man who checked us in was direct, to the point and got it done quickly.  We needed to wait for our room to be cleaned, as we arrived early.  We arrived as early as we did because we had reservations for a 10AM couples massage in their spa (which was great!).  There was one particular valet (I didn't get his name; It was an older guy) who was very pleasant and helpful and he allowed us to get items from our luggage, which they were storing for us pending our room assignment, to allow us to change to access the pool and beach while we waited. *Room - The room was decent.  The bed made odd "coil spring" sounding noises, which could be annoying.  The view of the beach, as this was an actual beach front room, was narrow do to the walls in front of the balcony that only appear to be on the 2nd floor rooms.  This was rather disappointing, especially considering the price of this room, which TOTALLY WAS NOT WORK IT!!  The TV & remote worked fine... Shower was really nice... Plenty of outlets too.  Housekeeping never tended to our room while we were there, even though we were asked at check-in about this and said YES, we want them to.  This wasn't very good, as we had to hunt down someone to get towels and then we had the mess of a pile of dirty towels in our room. *Gym - They have a huge property, so it stands to reason that the gym would need to match to be able to accommodate all the potential guests.  The gym was decent, with several treadmills and even 3 Pelotons!  Unfortunately each Peloton had an issue... One didn't seem to work or had loose wiring perhaps.  Another made very odd noises when pedaling and the third also made add noises as well as it seemed to have issues with the pedals and no toe cage straps. *Pools - This property had several pools and a hot tub... All of which were pretty nice, but we stayed in the main, largest pool.  There are tons of lounge chairs around, but it seems that people get there very early in the morning to "reserve" theirs (by putting towels on them), usually where there is some sort of shade offered, such as an umbrella.  The sun gets rather hot and shade is a necessity!  They had a DJ playing music the two days we were there, during the day.  He was pretty interactive with the guests and would shoot T-shirts up in the air for folks to grab... this added a fun flair to the pool deck. *Beach - This property is right on the beach and they offer chairs and umbrellas for rent here or you can rent from the beach patrol folks out on the beach, which we preferred, as those umbrellas were most substantial and the chairs were nicer.  But these are about $10 more; I think $40 from the Beach patrol ~vs~ $30 from the hotel staff.  They also rent our bikes for riding on the beach.  There are a couple of walk ways from the pool deck to the beach, each with a shower to get the sand off when returning.  The beach itself is beautiful and even though this property was fully booked when we were there, the beach wasn't overly crowded!  We enjoyed splitting our time between the pool and beach. *Restaurants - They have several options for eating while staying here, which is especially nice for those who don't want to leave, as getting to other restaurants on the island would involve driving as they're not very close by.  The pool restaurant, called Splash was very nice and the young staff who walked to pool deck all day to bring food and drinks were great and friendly!  There's also View 32 out on the upper area of the pool deck, overlooking the deck and pools below and it was just OK.  They have food options inside as well. *Overall - We enjoyed the property but definitely not the price for the room.  We really enjoyed the spa and beach!  We could possibly see coming back, just getting a much cheaper room.  Leaving was a pain, as we left around 7AM and there was no valet there to bring us our vehicle.  We waited 15 minutes and finally called the hotel to ask for someone to get us our vehicle.  We had to call, as there was no one at the desk also.

Not bad if you don't interact with employees. At restaurant we were scolded for going up employee stairs (three steps out in open) We had a drink on the balcony and were told we had to leave bc it's an employee's only balcony (not labeled" and "I don't even allow my employees to drink here"

The Westin Hilton Head is a very good hotel on the island, with direct beach access. Here are some of the pros: 1. Marriott elite members will be offered points or free continental breakfast each day of your stay in the Carolina Room restaurant. Take the breakfast! You can easily upgrade to the full buffet for a small fee. Take note, though, that the front desk will NOT give you breakfast coupons. Instead, your name will be in the computer at the restaurant's maitre d' desk. Be sure to tell them that you have a free breakfast coming. 2. The spa is very good for massages, including special ones like pregnancy massages. It is only adequate for manicures, though. The spa does not have quick dry topcoat, so if you get a manicure, you can't use your hands for about 3 hours. Not ideal at a beach resort where people want to go get sandy. 3. The three pools are well maintained and spacious enough for all the guests. Plus, there are plenty of daybeds and cabanas for rent. The most desirable cabanas, that face the ocean and are more secluded from the pool, run $600 for a day. However, this includes snacks, soft drinks, ice, plenty of towels, and some very attentive servers who can bring you food or alcoholic drinks from the bar. 4. The hotel has direct beach access. However, beach umbrellas and chairs are rented by a separate company called Shore Beach Services. 5. Staff are always friendly and cheerful. 6. The hotel gift shop has PLENTY of items, from medications and toiletries, to swimsuits, flip flops, regular clothes (trousers, polos, etc.), and sunglasses. The cons include the following: 1. The hotel's room service was never really restored after COVID, so all room service comes in plastic takeout containers with the same plastic cutlery packets (knife, fork, spoon, and napkin) that you would get at a gas station - but the food is still full-price. Ever try to eat a $50 skirt steak with a white plastic fork and knife? It's really annoying, and beneath the Westin to be doing this. Hotel management, if you're listening, bring back real room service with actual plates and metal cutlery. 2. The hotel does struggle with incoming packages. If you've ordered something from Amazon to be delivered to the hotel, they likely won't tell you when it arrives, and may lose it, or at least not be able to track it down.

We were in town for a funeral. Upon arriving I asked if any upgrades were available, and to my surprise one was: the presidential suite. The room was amazing, and we were thrilled. However, in the end we decided to not return to this hotel again. (This was our fourth visit over a period of years.) Following are good and not so good points about the hotel. Positives: Our room was huge, as was our balcony. It was wonderfully furnished and perfect for the occasion. The resort itself is beautiful, and we had a great view of it. Ocean access was easy. Half of the staff were amazing. Some servers and all of the baggage handlers were incredible. Negatives: Our room was not clean. There were stains on the carpet, beat up doors and worn amd torn details everywhere. There were also large wasp nests (several) on the balcony. The hotel info that was supposed to be on the desk was missing, and I was derided by staff for not being able to find it. You have to call for any type of service - 3 out of the 5 people I spoke with were rude. It took two people to figure out how to order room service. Room service was extremely expensive ($6 for one bowl of cereal, a single serve package which in a store costs 50 cents), yet the meals were delivered in a brown paper bag. All food was inside plastic boxes, things like toast were extremely soggy, and there were no plates, just plastic utensils. The hotel uses paper straws everywhere as part of a green initiative. This is great! But everything else comes in a non recyclable plastic container. Also, there is no place to put any recyclables. We had a spill and needed the sheets on one bed changed. When housekeeping came to the door they handed us the sheets, announced that they don't change beds, and left. The drinks served at the many bars all seemed to lack any alcohol at all. We were assured that they did. I still doubt this. The gift shop was only staffed by angry, rude people. One man did nothing but scowl at everyone who came in. When he was forced to do anything, he moved as slowly as possible. I've never seen someone who hated his job so much. The server we had in the "Carolina Room" the first night also seemed to really want out of his job. He worked hard to keep every interaction with us as short as possible. Due to a storm, we cut our stay one day short. I tried to check out at the front desk, but the person only stared at me and said "You're good to go." Later in the car I called the hotel to make sure we were checked out. The first call had me on hold for 35 minutes, and then I had a 15 minute conversation with a very rude man who finally decided we needed to speak with someone else. I asked to be transferred, but he berated me and insisted I write down another number to call. While driving, on the interstate, in a thunderstorm. On our second call, I spoke with a rude woman who wouldn't stop calling me "sir" (I am a woman). It turns out we were never checked out by the front desk, so I asked her to help me check out. She then started interrupting me and yelling about how I wasn't going to get any money back. It took me three tries to convince her that I wanted no money back, just to check out. She then warned me that she was writing down that I agreed to no money back. I laughed and told her that was fine. I guess she had spent too much time arguing with other guests. In the end, while we loved the location of the hotel and the room we decided to not return. The funniest part is that for all of their overpriced items the final bill was quite reasonable. yet they were ready to fight if you questioned anything. We planned to stay in a resort near the beach, but we were treated like we stayed in a motel near a defunct school bus factory. After careful consideration, we have decided to not recommend this hotel.

I normally stay at Marriotts brand hotels so since Westin is part of the family, figure I try it out. We checked in today and first impression was not good. Hubby pulled our car in and we wanted to unload and check in but no bell person around. When we finally find someone he tells hubby to pull around, get on line and wait. On a line of cars that was parked with no one inside. Another car pulls in after us and the bell person helps him instead and ignores my husband. Not sure if we were the wrong color or we did not drive the right car but this was not a good start. We ended up unloading our own car and parking in self parking. We checked into the room and I was totally baffled. Only 2 draws in the entire room and no shelfs? Guess we suppose to live out of our luggage? Oh, and when my daughter went into the bathroom, she scream the toilet is rocking. Had to waste 20 minutes waiting for engineering to come up to check and fix it. Another thing I don't like is the bathroom door. Is a sliding door that is heavy and is an aacident waiting to happen. Almost bang our fingers multiple times already. For your 28.00 resort fee, you get the privilege of drinking from water fountains pool side. Every Marriott I stayed at always have cold water available for guest. This place puts cups and a thing of ice next to the fountain. Another guest asked me what the H@!! Is this when he saw a kid drink from the fountain with his tongue and lips all over it. I was like, not my kid. We ordered drink from the bar and it was a automatic 18% service fee. I have no problem paying for it if we actually got service. The bartender took our order and gave us our drink without a smile or even eye contact. The pool area lacks maintenance. The area around the pool was slippery from the stagnant water. Throughout our stay the lack of service in the property was evident. We walked by the concierge and he was on his phone with his feet up on the counters.

It was a bit disappointing for a Westin. Needs a facelift. There was a puddle of water outside our room. It also smelled like pot smoke in the hallways. The staff was very nice and attentive, only reason for the 2 stars

Highlights: * Dino, who helped us with our luggage upon arrival with a smile and can-do attitude. * Randy at the View 32 - our favorite server. Very attentive and kind. * The staff who attended to us at the rented lounger area: Ashley was fabulous as were all who checked on us. (The rented loungers are well worth the $ when the pool is crowded in order to get a comfy chair and shade.) * Location right on the beach/water. Gorgeous! Beautiful landscaping. * The Westin shower and beds -- very nice, as always. * We rented a fire pit and got a s'mores kit with it. Fun! But maybe bring your bug spray if you're at the one that is not on the deck area. Lots of ants and mosquitos -- and both were biting! I have about 10 itchy bites -- boo. * The mother/daughter nail techs at the spa. My friends loved them and thought their nails looked great. * Hotel appeared to be sold out but there were still lots of parking spots in free parking option that is right by the hotel (so no need to pay to valet unless you really want it). *Three pools (but none are designated for adults only) Things that could be better: * No cleaning services at all housekeeping services at all available during our stay; no apologies or points or anything offered instead. * Rooms are looking dated/worn -- especially for the price point (which is at or above pre-Covid levels now) Two other potentially negative things that may be helpful to know: 1. Heads up to those who are allergic to dogs: this place had more dogs than I've ever seen at a hotel, and they are everywhere -- on pool chairs, in elevators, in rooms throughout the hotel and not just in one wing that we could tell, etc. One of the people in our party is allergic to them so that part wasn't awesome for her. We also heard a report of dog pee/poop in one of the elevators. Watch out. On the plus side, it's fun to see all the beautiful dogs including lots of fancy, high dollar ones on vacay. (And it's obviously great for people who are dog owners who want to bring their pets with them.) 2. Ubers are not reliable around Hilton Head right now, especially if you want to stay out a little later (as it's more of a family scene) or need one early in the morning to go to the airport or elsewhere. You should have a few local taxi services' phone numbers on hand if you need transportation.

Over the years I have spent hundreds of nights at hotels and resorts across the US. After being home for a year, we decided to take a trip to Hilton Head and stay at The Westin. The resort needs some serious maintenance that could have been done over the past year when hardly anyone was traveling but it appears that they did none. That aside, the main reason I'm posting this is because my shower curtain is covered with black mold. I don't know when the last time it had been replaced but it had to be a while. Great location and nice staff but management needs to attend to the details.

The rating is somewhere between 2-4 stars depending on the aspect. Check in/check out: 2 stars. Poor communication, inconsistent reservation numbers, multiple and incorrect charges, etc. There are the usual resort style fees for anything and everything that you can think of. It didn't seem to me that anyone was rude or unhelpful- it's just a mess of a system for large groups with multiple rooms. Perhaps with a single family and single room it's a lot smoother. Amenities: 3.5 stars. The facilities and the building itself are kind of old looking, although the decor is nice and relatively modern. The pools are well maintained but they need more umbrellas by the chairs. The gym was fine. The Peloton bikes aren't in great shape. Not enough elevators throughout the property. Food: 3.5 stars. it's decent. Resort/hotel food so you'll pay more for what it is but it's not bad, but also not amazing. The fries are great, fish tacos are good, salads are enormous and tasty. Beach: 3.5 stars. relatively easy access. My son got stung by a jellyfish but the water and sand were nice. The water is not clear like gulf or Caribbean water (I know this is obvious for locals but worth mentioning for people who aren't familiar) - it's dark but was at the perfect temperature. Rooms: 3.5 stars. Clean, simple, comfortable. Value/cost: 2.5-3 stars. Overall I think the Westin is fine. The check in and check out process was a mess. Employees are friendly. If/when we come back to Hilton head we'll probably go to another resort/hotel (assuming space is available) but I think the Westin is probably just fine for most families. To be honest- for the amount of money you spend here you could easily justify a more adventurous and upscale trip to Mexico or the Caribbean. Ultimately my family had a really wonderful time exploring Hilton head and we enjoyed our stay- but they've got a lot of work to do with communication throughout the check in check out process.

So glad we stayed here for my April vacation! The reviews had me second guessing my decision but I'm so relieved Westin delivered. What I loved: - I melted into the bed each night and slept like a baby. The bed and pillows were crazy comfortable, just what you would want and expect on vacation - the pool was absolutely gorgeous! We had very pleasant (mid 70s) weather during our stay and lounged poolside the entire time. I appreciated the abundance of chairs, towel service and the nearby bar offering a plethora of mixed and frozen alcoholic and non-alcoholic drinks. - I generally avoid hotel restaurants as they tend to be terrible. I'm so happy to report that was not the case here. I ordered a mahi mahi dish for dinner one evening and it was absolutely stellar. Shook. - amenities were open! I was nervous about paying resort prices only to have everything be closed due to covid. Not the case here! They are open, open, open! What I didn't like: - one minor thing. Our room was on the second floor SO far from the elevator so it felt like a hike every time we left our room... but tbh that was minor. Overall - easily the best hotel I've stayed in during the pandemic. Can't wait to return.

Went to a conference here. The sound proofing in rooms are terrible. Nice hotel. Conference rooms aren't good when it comes to hearing into the next room.

We had pre-booked with a good deal. Arriving around 6:30pm, check in went well. A beautiful beach view room with king bed seemed perfect. Until less than 5 minutes after arrival a very large dog started barking in the adjacent room. I'm sure that it was a German Shepard bc my sister has the same breed. This dog did not accept us in the next room, so we had to move. Next room, was not so great, but at least it was bark free. Well, the grounds and people are friendly and spectacular. However, our room wasn't the cleanest and was nearly impossible to get someone to tidy up. Needless to say, you have to be your own advocate and do it yourself. However, I am on vacation! Thankfully, we leave tomorrow. I think that if they had adequate housekeeping staff and if they we provided the appropriate PPE, perhaps things would be different. Who wants to make minimum wage and have a high risk job that no one would want. I understand that...maybe the Westin should think more about it.

We paid for an "Ocean Front" room, which are described on the hotel's website to have "panoramic" views of the ocean. But see this picture of the view from our Room 2001; it's a view of a five foot high slab of concrete that stretches across the entire view (and they give you a bar height table and chairs because you need to stand up on your balcony to see over the concrete!).

We have access to all amenities at the resort and we love everything the Westin has to offer. We enjoy the poolside bars where grab a bite to eat and have drinks. The beach is a few feet away if you want more space or want to take a beach stroll. There's plenty of parking as well as a underground garage. The fitness center is spacious and has a lot of equipment. There's several places to eat on the property from casual to fine dining. Finally the staff is very friendly and helpful i can wait to return soon.

I hate to write bad reviews but honestly I would feel guilty not warning others about how dirty and unsafe the Westin Resort is at any time- never mind during Covid. The cleanliness was worse than a motel 6 (which I noticed was a comparison made in many other reviews). It fits. The property itself is truly lovely and I was excited driving in. The lobby is also beautiful (and clean)...and that is where the positives ended. I had booked one of their most expensive suites at over $600 for a weeknight with the intention of staying for just over a week. They put me on the 3rd floor which meant I had to walk down several hallways before reaching a tiny solitary elevator that served hundreds of rooms. On a good day the elevator would only fit 4 people crammed inside- with covid it was really only appropriate for a family or couple because of the proximity. I get up to my room after a quarter mile walk and I was very excited to see my suite. Until I opened the door. I noticed immediately that the metal parts of the door both inside and out were covered with visible finger prints. The room is large after setting my bag down I go over to the fridge to put my bottled water away. The fridge is covered with some sort of crystallized red drink on the outside and when I open it up there's another brown pool of a different sticky liquid on the shelf with a human hair stuck to it. Whoah- "enhanced covid clean"? - doesn't seem like any cleaning was done! I continue to look around and I find finger prints all over the dated glass dining table, caked on food on the on / off button of the living room light switch, stained upholstery and another crummy vinyl couch that I'm pretty sure they bought from the same supplier that furnished my college dorm. It was horrible. Then into the bathroom where a nice long black hair lay draped across the folding hanging hand towels. It was so bad that I went back down to my car to grab my Lysol wipes to wipe down the doors and other surfaces. I then went to the front desk to let them know how disappointed I was with the lack of cleanliness (hello global pandemic) and how I would need to cancel the rest of my $5,000 reservation and the spa services I had booked. The woman at the front desk seemed unsurprised (clearly from other reviews cleanliness is not something they are known for). She offered a $50 credit!! A fifty dollar credit for a room that was over $600 and so disgusting the only reason I was staying that night is because I had nowhere to go. I ended up asking to speak with a manager who also tried to appease me with a $50 voucher. In the end I got the room discounted to half price- which was still grossly overpaying for a disgusting room. She asked if I wanted housekeeping to come back up and clean it- I'm sorry but if housekeeping can't even wipe red liquid off the fridge why would I trust them to do a good job the second time around? I felt more comfortable disinfecting it myself. After disinfecting my room I was searching around for their welcome folder (with all the hotel info). There was not one in my room so I went out and grabbed one off one of the many housekeeping carts in the hallway. I had been looking forward to room service but after thinking about it for awhile decided that if their rooms were this bad the kitchen probably wasn't much better. Oh and also know that only 50% of the staff are wearing masks (everyone in the lobby area was- but I'd say only half of housekeeping I passed in the narrow hallways were covering their faces) If you want to catch covid this is the place to do it. This was a terrible start to my trip as it disrupted my entire second day because I could not check into the other resort until 3pm. I am happy to report that the next resort I checked into was SPOTLESS and over there I did not run into a single staff member who was not wearing a mask. Please save your money and avoid this place. I'm attaching some pictures so you know this is not exaggerated. I am going to guess that my review will prompt a copied and pasted response from management about how disappointed they are that I had this experience and how cleanliness is so important to them. Guys- if you are repeatedly getting dozens of reviews about how your hotel rooms are horribly dirty and unsanitary, employees are not wearing masks, and that you're over charging for tired hotel rooms- you need to actually accept that feedback and DO something about it. My experience is not a fluke. I would suggest you start with major overhauls of your cleaning protocols, housekeeping supervision to actually enforce those protocols, and overhauls of leadership- then (unless you are going to slash your grossly inflated prices) move on to address updating the tired decor.