The Palace, a Luxury Collection Hotel

My wife and I just finished a two night stay at The Palace, using Marriott Bonvoy Points. From start to finish, our stay was simply excellent. The hotel is in a perfect location, very close to the museums and good restaurants. The rooms are elegant and recently renovated, and the room amenities were top quality. The staff were, to a person, friendly and competent -- and made us feel like valued guests. The breakfast was outstanding, and the restaurant setting is truly spectacular under a dome of colored glass.||I am a Bonvoy Lifetime Titanium Member and I have stayed in hundreds of hotels over the years, and I can safely say The Palace ranks with the very best.||This was our first trip as a couple to Madrid and we are already planning to go back, and will stay again at The Palace when we do.

Absolutely loved our stay at the Palace Hotel in Madrid. The building dates back to 1912 and has been redone beautifully — elegant, sophisticated, and full of charm. Everything was truly flawless… except the air conditioning in the gym (which could definitely use a boost). That said, the gym itself had everything you’d need for a real workout, which I appreciated. The service was exceptional — every single person we interacted with was kind, welcoming, and incredibly attentive. The location couldn’t be better — right in the heart of the city, close to museums, history, and incredible food. Mattress and pillows were super comfortable (a must for me), and the rooms had Nespresso machines, which made mornings that much better. We had connecting rooms, which worked perfectly for our setup. Would absolutely stay here again.

Great location, wonderful palatial building, beautiful, newly-redecorated rooms, nice bathrooms….a little spotty on service Monday morning at breakfast. Maybe not the best value in the city. I personally dislike the communal body wash and shampoo pumps in the shower when paying these prices—that seems more Marriott Courtyard. |Very comfortable bed. I’d definitely consider staying here again. But I’d also check other possibilities. As grand as this hotel looks on the outside, it’s one main inside grand public space is the stained glass domed dining room-bar. That’s a spectacular dining room. But the hotel to me lacked a gracious lobby seating area anywhere to hang while waiting for friends. There were only a few comfortable seats near the elevators. I think that’s likely because former grand lobby spaces are now meeting rooms and such. I think the renovated guest room itself was the most impressive, comfortable aspect. Room service at 4 star. It’s both impressive, but maybe not quite impressive enough for the price.

From the moment we arrived the hotel the bell staff, to the check in process, the housekeeping and the entire team was amazing. Edoardo at the check in desk went above and beyond for our family to ensure we had an amazing time. The location is top notch, the entire team here anticipates your needs and is prepared before you ask. The hospitality we received felt like home!

We happened to come back to the Palace, after its total renovation had finally concluded – and it was a most pleasant experience. Service was impeccable, from the front desk to the bar (which could improve on its burgers’ quality, but one should order tapas anyway when in Madrid, I guess) and the restaurant, that serves a very nice breakfast indeed. The room was very comfortable, had a very nice bathroom, and with a location on a high floor over the inner courtyard it was quiet, despite the most central Madrid location. Everything brand new and perfectly clean – this will again be our go-to hotel when coming to Madrid.

I recently stayed at The Palace Hotel in Madrid and overall had a very pleasant experience. From the moment I arrived, the reception staff made me feel genuinely welcome — friendly, helpful, and attentive throughout the stay. The same can be said for the restaurant team and housekeeping staff, who were consistently courteous and professional. I stayed in the Neptuno Suite, which was beautiful, spacious, and elegantly appointed — a real highlight of the stay. I also tried room service, and I must say it exceeded expectations. The food was fresh, flavorful, and delivered promptly. In my opinion, it was well worth the price. One of the standout experiences was the Opera Brunch — truly something special and out of the ordinary. The live opera performance added a unique and enchanting touch to the meal. The buffet offered a wide variety of choices, and while most of the food was good, a few of the hot dishes were unfortunately served a bit cold, even though I arrived at the very start of the service. That was a minor letdown, but not enough to detract from the overall experience, which was still enjoyable and reasonably priced. The only aspect that left me slightly disappointed was that, unlike other Marriott properties I've stayed at as a Titanium member, I did not receive the usual welcome gift from guest relations. It's a small gesture, but one that usually adds a personal touch and makes the guest feel appreciated. Despite that, I would still recommend The Palace to anyone looking for a luxurious and charming stay in Madrid. The service, ambiance, and overall experience make it a worthwhile destination.

A true gem in the heart of Madrid Staying at The Palace was a wonderful experience. The staff is outstanding — warm, professional, and truly caring. Special thanks to Stefan, the director of travel, best title and Rigas at the front desk, whose kindness and infectious smile made us feel at home right away. The location couldn’t be better — right across from El Retiro park (perfect for a morning run), and steps from museums, restaurants, and the city center. The gym on the top floor is a real highlight: beautifully designed, fully equipped, with mirrors everywhere and amazing views over Madrid — plus a mixed sauna. You feel instantly relaxed. Even during an unexpected national power outage, the team remained calm and professional. It felt like we were in a bubble of calm while the world outside was in chaos. Don’t miss the breakfast under the dome — it’s breathtaking. The egg station was excellent, and the rooms were spacious, with powerful showers and lots of soft towels. Truly a place that combines grandeur with a homely feeling. Can’t wait to come back! Gracias a todos Vincent

We have stayed at the Palace four times and our experience at this wonderful hotel gets better every time we visit. The hotel is a beautiful grand hotel, fully renovated and impeccably maintained. The rooms are comfortable and modern, but have character and charm, with all amenities. And the Palace is in a great location -- five-minute walk from the Prado, even closer to Retiro Park, and a ten-minute walk to the Plaza Mayor. The best thing about the Palace, however, is the staff, all of whom are friendly, really helpful, and trained well, and most of whom speak multiple languages. This is our go-to hotel in Madrid for sure.

Review is a bit overdue. We stayed at this hotel in October on our first trip to Madrid. Everything was absolutely wonderful. The location is perfect, very close to the Prado, Parque Retiro, a great tapas district and easy walking to other parts of this magnificent city. From check in to check out, the staff was incredibly professional and helpful. They were so accommodating to us. Our room was beautiful and spotless. I had splurged and reserved a junior suite because we were there for 7 days. The room was amazing and very comfortable (like, we really did not want to leave!). Keep in mind that the hotel is undergoing a major remodel so the lobby and dining areas were changed around but there was never any issue with the construction. Our room was on a floor that was already done and it was perfect. The breakfast buffet was also very nice. They had everything you could want and the servers were excellent! We loved Madrid and definitely want to go back. We will absolutely stay here again.

Short Review: This is the hotel that dignitaries, artists and other important people have stayed in. Lots of history to the city of Madrid. Very luxurious so get ready to pamper yourself. Long Review: At the time of this review (10/2024) the hotel was under major renovations so I did not get to experience the grandeur of the hotel. However, the rooms are generously comfortable and warm. The bed was one of the most comfortable I've slept in. The staff was very friendly and attentive. Literally anything you needed was available to you with a phone call. You can't beat the location. It's a 15 minute walk to the bustling city center, and a myriad of shops, cafes, restaurants and other businesses. It's also close to the trains and airport, so for frequent travelers it's ideal. I look forward to returning when the hotel is back up and running at 100%

Loved this hotel. great views and awesome staff. The breakfast was outstanding. They are doing a ton of remodeling so can't wait to see what it looks like when its all done

We found ourselves at the Westin Palace Madrid when we missed our flight and had to stay in Spain a while longer than planned. The front desk reception folks were very funny and nice. We told them of our woes of our delayed flight and they made it funny and lamented with us. The interior of the hotel is gorgeous, with green and black marble, with dark woods, and purple and green furnishings. The lobby is beautiful also, classically styled and upscale. There was also a business center that is well set up for work, but for some reason it was a little hot down there though. Once we got to our room, we were very impressed with the layout and amenities. The room had a huge comfy bed with that was the center of the space. There were gigantic closets along the walls filled with an iron, ironing board, safe, and drawers. There was also extra bedding stored there if you want an additional pillow or duvet. The room had a desk area if you need to get some work done in the room, as well as a separate sitting area if you want to relax and read a book or chill (but not on the perfectly made bed LOL). The bathroom was just as fancy as the rest of the hotel/our room, with granite counter tops and frosted doors to the shower. Another design choice I liked is that the toilet had its own little "room" separate from where you shower and wash your hands. There were bathrobes and slippers to use laid out on the bed also, which was a very nice touch! Another cute amenity was a lavender roll-on balm, to help you with your relaxation. The only negatives were the overall cost of the room is a little pricey, the room service was also a little expensive for what you get (€13.50 for a small shake), and the television signal wasn't very strong. However there was free WiFi and THAT was super strong. So getting work done and surfing the web/watching shows that way is no problem. Overall, this is an excellent choice if you're in Madrid and want an upscale hotel stay with opulence and extreme comfort, but you WILL pay for all that!

Lovely hotel in the center of Madrid with easy access to Plaza Mayor, San Miguel, and the high speed station if this is one stop on a multi-leg trip. The staff are friendly and the rooms absolutely beautiful (and quite spacious for city center). The amenities are what you would expect, including robes, Nespresso, and water boxes (not bottles!). The only think the room didn't have was a workstation BUT we made a makeshift one from the couch and a side table. Overall, a recommend. We stayed over Christmas and the Rotunda restaurant held special holiday dining events for Christmas Eve and Christmas Day.

What a beautiful room! It recently was renovated, very clean, and spacious. It was decorated beautifully, and we enjoyed our stay. Our only hiccup was that the hotel had some construction, and occasionally, we would hear some noise from time to time. The breakfast buffet was very elaborate, with many different foods and drinks available for everyone. They also had a wonderful omelet station- plenty of coffee and nice servers to help with anything in between. We also liked the location; it was close enough to stores, markets, and restaurants where we could take a short walk.

Lovely hotel in a great location in Madrid. We are on a Tauck tour of Portugal and Spain. They have beautiful rooms . The brunch in the Rotunda room was delicious, plus beautiful. From here we went on a city tour ending at the Royal Palace. I highly recommend this property.

The hotel described on the website and in the pictures is the hotel as it was many years ago. The hotel today is being renovated, however no mention at all is on the website. So now instead of entering the hotel from the front entrance, you enter through the back door, which is the basement of the hotel transformed into a pathetic "lobby". This is the same back door where employees previously went out to smoke. If you need a restroom when in the lobby you have to go downstairs, which almost feels like you are going into a dungeon. To get to the rooms you must take one elevator of two, but you do not know which one from day to day. Then you take another elevator to the rooms. There is ongoing construction on the street outside causing dust constantly in the air all day and into the early evening. One of the area attractions, Neptune Fountain is also covered up and not visible. This WAS a nice hotel years ago but has seriously declined. Regardless of renovation the service is substandard. It's disgusting to think they are seeking a higher branding from Marriott. "Luxury Collection? I think not. I have stayed at Fairfield Inn's that were better. I am a Titanium Elite member, platinum for life. I have stayed 252 at Marriott this year in various brands from Fairfield to Courtyard, Marriott and Sheraton. I was not offered an upgrade even though I have upgrades available on my account and suites are available. Hotels in Madrid display plaques showing their star rating, this hotel took that plaque down since this is no longer a 5 star hotel. I paid for a five star hotel, I received much less. Manager was too busy to discuss issues with me, but that's expected . What would his answer actually be since he is misrepresenting the hotel on the website. See real photos below. THE MANAGER STILL REEFUSES TO SPEAK TO ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I've stayed here 4 times now and it's my choice hotel in Madrid for several reasons: - the location is fabulous, walking distance to many hip areas of restaurants and museums - great service - the heavenly bed - large, spacious rooms - many full size mirrors - one of the better gyms I've seen in Europe My nitpicks are small and personal - the hotel is almost too big and it's always a very long walk to and from the elevator, there is no hot water kettle or coffee in the room, no iron, and while nice it feels a smidge dated. A bit pricey for what you get, but you're really paying for the location and service.

Beautiful hotel. The staff was fabulous. The hotel is elegant but also welcoming effect.

Lovely, exquisite hotel, & prime location. Everything seemed within walking distance from this hotel. Prado museum & park. Our front desk check in was a bit long & honestly nite sure why. However the front desk staff was very accommodating. We had breakfast once in the main foyer, which honestly was a very nice dining room & lovely set up and variety of fresh breakfast selections. However this is where the hotel lacked customer service. You had to literally wave down a staff member to refill your coffee cup & towards the end of frustration I literally got up to get my own water refill. After this experience, ( we both our elite members, myself platinum & spouse titanium ) decided to take our breakfast business elsewhere. The rooms are very nostalgic & clean, the view overlooking the fountain was nice. We did appreciate the fact the cleaning staff was very detailed. Overall the rooms & hotel seemed dreary. Hotel does provide plenty of usb plugs in the bedroom, which is very helpful. As well as wash clothes. The doormen were always spot on, with advice, routing navigation and tips.Watch the fake beggar, female barefoot, seriously who does this? Meh! Could have saved on the money, gone elsewhere!

Great location for a Marriott in Madrid - close to metro and the museums. Doesn't hurt that I was able to get upgraded to a large suite overlooking the fountain. The bar was lovely but didn't get a chance to checkout the breakfast situation. Would considering staying again to hit up the Prado.

Excellent central location, easy to get around. Walking distance to phenomenal restaurants and shopping. Hotel restaurant offers a daily brunch with a breadth of options. Concierge was exceptional with recommendations.

I loved this hotel- the staff, the location, and the luxurious atmosphere when entering the hotel. I stayed here three days and I always felt comfortable coming back to my room after a fun day of sightseeing. Breakfast buffet was great and I really enjoyed the healthy smoothies that were offered. I didn't have champagne but that will be something I'll have to do when I am back at Westin Madrid!

This hotel is definitely adequate for your stay in Madrid. The pros are that it's in prime location to all of the museums & Retiro Park, and in a pretty quiet area of the city (we were considering Circulo, which is located in the loud "Times Square" of Madrid - glad we didn't go that route!). The cons are that the hotel is a bit dated, and the rooms could use updating - the furniture (couch, chairs, TV stand & cabinets, etc.), carpets, even having USB & outlets near the bed would be a huge benefit. There was also no floor length mirror in our large room, which was a little frustrating. The Rotunda is an absolutely beautiful place to eat breakfast should you choose to have that as part of your hotel stay. We stayed here in early July, a few weeks after things opened up in Spain, and they were good with having an employee serve you the items of the breakfast buffet then handing to you, to help with less germs at the buffet. It does take a while though - they need more staff members to man each station! Overall, this hotel was a steal for its prime location. Madrid is a huge city, and you'll be thankful you were located near several museums (if that's your thing).

The most famous hotel in Madrid as well as the most luxurious. The first think I'd check is to not get a room with a number in the '50s or high 40s as those rooms face a side of the hotel that looks quiet but in actuality is extremely loud. People are constantly dumping bottles in the bins, talking loudly and in my case people were moving equipment from 9pm til 2am. Quite frankly one of my worst nights of sleep ever in a hotel and I've stayed in hotels in Times Square. The hotel is quite beautiful itself and has that feeling of European grandeur with classical music playing upon your entrance If you prefer a more modern feel with external classical architecture, the Doubletree around the corner blends in quite nicely. It is a regal feeling hotel with a beautiful dining room with white glove service, a grand entry way , luexurious gallery incredibly soft linens and regal rooms with great closet space for those who do mot travel lightly. The Del Prado museum is right across the street,

While traveling in Madrid, my son and I stayed at the Westin Palace. It was one of the hotel options when we booked through Costco. This hotel was beautiful with lots of amazing decor, so many chandeliers, grand staircases, and stained glass ceiling in the dining room. Staff greeted us upon entering, were friendly, and helpful throughout our stay. The room was large, with comfy beds and pillows. Our stay included complimentary breakfast buffet with a mix of American and Spanish foods such as jamon iberico, paella, and tapas. All sooo yummy! The hotel is located close to restaurants, shopping, and transportation which makes it great for tourists to get around. City center is about 10-15 minute walk and we enjoyed exploring the city this way. I would definitely stay here again!

Great stay at the Westin Palace. The staff was impeccably helpful and friendly and every aspect of my stay was above and beyond. First off, the location is terrific. It's across the street from the Prado and a reasonable walking distance from the Plaza de Cibeles, Reina Sofia, Plaza Mayor, and Palacio Real. It's easy to get to if you need an Uber, and has a Starbucks right next door if you need a quick pick me up. I arrived at 9am to Madrid from a red eye and got to the hotel around 11am, and they already had a room ready for me which was amazing - so early! Normally you have to wait until like 3 or 4, and this gave me the chance to shower and take a quick nap before heading out for my first day in Madrid. The bed was comfortable, the room has air conditioning, it has a nice bathroom, and a good closet. You get a bathrobe and slippers and there's also an ironing board. Complimentary waters wait for you in the room. The buffet breakfast is $40 but $20 if you buy it at check in. I did and it's a nice buffet, good time saver for sure. It has all sorts of cheeses and meats, fruit, pastries and bread, and hot dishes like eggs and pancakes. The service is great. On top of it, the hotel is absolutely beautiful both inside and out. The restaurant is probably the star of the show. Definitely recommend staying here!

Everything about this hotel was perfect: from the friendly receptionist ( Carlos in particular ) to the beautiful Rotunda where most meals are taken , not to forget the renovated rooms.This all contributed to a great trip to Madrid. The executive rooms on the 5 and 6 th floor were decorated in the shades of grey and aubergine, the wall covered with a contrasting golden painting. The bed (Westin "heavenly bed")was one of the most confortable I have ever tried. The buffet breakfast ( including mimosas) in the morning was high quality and pretty much everything was offered including eggs done on the spot the way you want them. The famous brunch on Sunday was worth the price. Finally, the location minutes away from most major attractions including the Prado museum and Reina sofia ( don't miss Guernica) was unbeatable! This hotel ranked among the best in Madrid was well deserving of its excellent reputation!

Great hotel, but staying there this weekend was insane with the Champions League Finals. Didn't realize it was the official hotel of the UEFA soccer league, so extra security, tons of fans outside, etc... On any other weekend, I'd stay there.

We enjoyed our stay. Perfect service. Lovey crew and staff. Good location. Clean rooms

Had my wedding reception here 3 weeks ago and stayed here for 10 days for our honeymoon and I must say that I'm pretty impressed...Wow! The customer service of the banquet/event manager, Antonio is superb. He was responsive to all email correspondence. FYI, I planned and booked my wedding dinner reception and hotel stay via email from the US. The service of the housekeeping staff, Laundry service staff, concierge and the hotel manager himself was just top quality. Five stars all the way! Our room was very spacious with ample closet space, huge bathroom and tub! My hubby loved the shower. A nice view of the water fountain in front of the hotel. Location, location, location! This hotel is walking distance to everything that's a must see, taste and feel in Madrid! I actually lost weight despite all the endless tapas, claras, jamón, paella, churros and chocolate because we walked everywhere! Madrid is such a walking city and I loved every minute of my stay at this fabulous hotel and this amazing city! Check out some of the photos I've posted here... Look no further and stay here even just for a couple nights or 2 weeks! You won't be disappointed. And did I mention the scrumptious breakfast buffet served daily from 7 am-11am?!? Too many breakfast options that even after 10 days, I still wasn't able to try everything! Make sure that free buffet breakfast is included when you book your room! It rained a few days in Madrid during our stay and I caught the sniffles and a sore throat so I called the concierge to inquire about a medical clinic nearby and luckily that day a doctor was checking in on another hotel guest who was also sick so after waiting in my room for about 20 minutes, a doctor showed up and checked on me and prescribed antibiotics and paracetamol which were delivered to my room after an hour. The checkup was about $150 which was payable by credit card. Since I have travel insurance, I can submit the medical check up and medicine receipts and file a claim with my travel insurance company. Thank you Westin Palace Hotel Madrid for everything! We truly enjoyed our stay not only in Madrid but at this fabulous gem of a hotel!

This place is just gorgeous. The outside really looks like a European Palace and the inside is even more amazing. They have some beautiful chandeliers throughout and you sort of forget you're living in this current century. The staff is very friendly and the check in process is pretty flawless. Their check out was a bit slow, likely because there were a couple of difficult guests ahead of me. But overall, my experience with the staff was great. The rooms are superb! Extremely large room with an actual King size bed. After spending so much time in Europe I had gotten used to requesting a King and walking into a room with double beds pushed together. Not here! The bed is so heavenly that I will admit I took a couple of naps when I should have been out stuffing my face of tapas. You get free bottles of water in your room as well! The location is prime as it's in the center of all the historical and touristy places. This is my favorite place to stay in Madrid!

Great location, beautiful rooms, very friendly and helpful staff. This was the first hotel we stayed at during our extended wedding/honeymoon trip. The building is historic, the architecture is beautiful and the location is right next to the Prado and Retiro park. The concierge staff were also very helpful when we were trying to find a flamenco show. All in all, we enjoyed our short stay here very much.

This place is a stodgy little oasis in Madrid. I stayed here for a night while traveling and was pleased across the board. The Westin Palace may be a bit stodgy for hotels at this level - it feels like an old, well-heeled hotel, rather than some ultra-modern European hotel - but it's nonetheless impeccably clean and comfortable. The location also can't be beaten - it's within walking distance of most places you'd likely want to go while in Madrid and not terribly far from the Madrid airport. All said, for a short stay, the Westin Palace was excellent.

A very nice hotel for a stay in Madrid! Location is great, centrally located to so many places and walkable to restaurants and the market. Interiors are very impressive, and clean. The room was spacious, had double sinks and a nice shower. The bed was comfortable, and there were a surprising amount of mirrors which girls will appreciate. They also have a nice gym for the vacation workout, several treadmills and large weight selection.

This is a gorgeous hotel within minutes of many places to eat and a market. The breakfast is top notch with almost anything you might want. The hotel used to be a palace so it is most exquisite. The service is everything you would expect from a Westin. We had a wonderful view of the Via. I couldn't find fault with any part of this hotel. I would most definitely stay here again.

Centrally located, clean and very helpful staff. What more can you ask for? Located across from the Prado Museum and a 30 euro cab ride from the airport. Close to the train station and a Starbucks right around the corner. Highly recommend

We had a business meeting here. Great rooms, recently refurbished, according to the manager. Excellent plumbing, soft water, luxurious bed and very clean. Minimal otherwise, no coffee in room, you can ask for ONE gratis cup a day. USB charger next to bed. Centrally located across from the Prado, plenty of bars and taverns, restaurants in neighborhood. Breakfast is typical high end European hotel buffet fare. Service is far better at yanking finished or not yet finished plates than refilling a coffee cup. Perhaps Spain has a scarcity of coffee right now, but it wasn't easy to get it after dinner or a second cup in the morning. Not much of a lobby and the place is maze-like. Well appointed meeting rooms. The meeting opening dinner buffet was about as good as I've ever experienced, they have a fine kitchen. Great place for business, not warm and friendly but efficient and proper.

Awful experience, let alone for a Westin property. It took three hours to check in. Even with a reservation confirmation number and name, they couldn't find our reservation until someone realized it was under my middle name. Who does that? Decor is gaudy and stuffy. When we finally got to our room at 4pm and opened the door, the room wasn't made up. In the reassigned room, what was not working? Overhead shower not functional. TV remote power button didn't work. Hair dryer only blew at the slow setting. There's also no mini-fridge in room. Large variety of items available at breakfast but other Westin properties have better items to offer. The one thing this property has going for it as location. It's a short 10 minute walk to Puerto del Sol so everything is convenient to walk to. The concierge also has some chops as they made a few last minute restaurant reservations for us and we still ended up getting some really good seats.

Every things are good except the internet connection! They have nice live piano music in the evening

I'm was walking around on the street in Madrid and was really surprised to see this hotel inside. Very friendly stuff and they speak as well English and Spanish. Good location in the heart of the city!

Loved this hotel! Fantastic location, beautiful historic building and very comfortable room with oversized bathroom (dual sinks for the win). It's a 30 euro ride from the airport, and walkable to tons of restaurants and bars. There are also two restaurants and a bar onsite. We stayed on the second floor and I loved the walk to and from the room because the interior is lovely. There are hallways lined with portraits, there's a mini lounging area with European style furniture on every floor and the carpeting is plush. The room was relaxing with a king sized bed, desk, armoire and a large bathroom. The breakfast included with our room had a large selection of meats, cheeses, breads, yogurts, cereals and made to order items (tortilla espanola please!), and beverages including cava, coffee and an assortment of juices. It's in a stunning dining room under a stained glass dome with linen tablecloths and napkins and full service. There's a business center below the lobby with access to computers and printers (very convenient for printing out boarding passes). There are also several conference rooms and private salons, both of which I used as I was staying here for a conference. Service was friendly and rates were reasonable. Definitely my favorite Westin location so far. FYI they don't offer keyless cards yet (available at some SPG properties through the app). SPG members get bogo drinks at the Museo bar (heads up the bar is VERY pricey - about $30 for a cognac). Rumor is that you can access the rooftop from the gym on the top floor, where you get a view of the city.

Gorgeous hotel, wonderful service, and very welcoming (and non judgmental) for walking challenged. We had to use the service elevator but it was reliable just prepare to give yourself extra time. The location is phenomenal and in the center of everything. It's not cheap but the restaurant, La Rotunda, is outstanding - get anything beef and you won't be disappointed.

Beautiful hotel with an amazing view of the Neptune status for select rooms. Service was superb.

This was really beautiful hotel. My only disappointment was that the ac did not seem to work. It was very warm inside the room. I'm writing this review at 3am because I can't sleep it's very hot.

As far as SPG properties go this is really your best option in Madrid. There is a Sheraton but it is a bit further from the city. If you are here on leisure and want to be near everything this is the place to be. Stay here and you are near Plaza Mayor, Reiro Park, and all of the museums. I pretty much walked everywhere in Madrid right from here. And when it was raining they gave us really nice umbrellas to use while out and about. Wasn't allowed to have my luggage with me when some diplomat / important person was coming through. Guess this is the place to be for those types of people too. Rooms have a European feel, furniture and counters. The suite makes you feel like you are a president ... well how about royalty (you are in a palace right?) There is also a hottub in the suite. I really loved walking into my room on my birthday to find a bottle of cava and a birthday cake waiting for me. Thanks Westin.

This hotel is stunning and beautiful. The rooms are luxurious spacious and inviting. This place is majestic and a wonder to be seen. My only reason for the lower stars is that the service was astonishingly subpar and indeed rude. After dinner we (7 ppl) retired to the side lounge for drinks. After a 20 minute wait I went up to the bar to order our drinks and a server put his hand up in y face and rudely asked what I needed. I informed him that we were waiting to order drinks. After our drinks came, the server brought our bill and threw it down on the table as if we needed to leave. I was truly shocked and my family was appalled. We all left. Two of us went into the green tea lounge across the hall- same drink menu at less than half the price with great service. Very disappointed at the service in this place. Training is very much needed. PS to the gentleman who addressed someone as "cabron," - you really should have decency to know that people may speak your language.

Booked a one night award stay using points. We sprang for an upgraded room (13.5k instead of 12k) but the room we ultimately received was very disappointing. First floor, no view whatsoever, and we kept the windows permanently closed because tens of other rooms could look directly into ours. As an SPG50+ Platinum member, I was disappointed to receive what I thought was the worst room possible in the upgraded category I booked. I was also disappointed the front desk didn't recognize Plat benefits (I had to coach the nice receptionist through breakfast). I also found sleeping uncomfortable because the pillows were woefully lacking, as if stuffed with mostly air. On the plus side, the location is amazing for walking to Sol, Plaza Mayor, museums, et al, and there is a definite charm to the old architecture. A very manageable walk (0.5km) from the direct 5EUR EMT airport bus. Breakfast under the beautiful dome was a highlight, and we were very satisfied with the quality of food and excellent service at breakfast.

The Palace Hotel is a treat to stay at, or even to just go for a drink in the exquisite bar rotonda. Yes, it's old school. It's just very very comfortable. Food is very good at every meal. The bar, though, is in a league of its own. Go sit in the rotonda and order your favorite drink or three. Maybe a classical gin martini. And just take it in. You're in Madrid, Spain. In all likelihood you are on vacation. Go to The Prado museum. Go take in a bullfight (before they get banned). Go for a walk on the Paseo de Recoletos. Notice how the sunlight light in Spain is white. And then return to the restful oasis that is The Palace Hotel.

Nice hotel. Great location. Service was great from everyone encountered. Bones are well maintained, but the lay out is from another age. Long walks possible from elevator to room. Not handicap / stroller friendly at all. Breakfast is decent but did not blow away. I would stay at this joint again because of the outstanding location.

This property has been the worst I have ever been to in my travels. After a long flight from Texas to Spain, this hotel didn't have our room ready for us after calling them in advance. We arrived in the morning, and the staff said they could not uphold the promise an employee made to have notes in the system for a room to be ready for us. We were told we would have to wait 5 hours for a room. The staff would tell us that the room would be clean and prepared for us, that they would send updates, and that wasn't true at all. They kept telling us that it would take 45mins multiple times and it turned into over 3 hrs. We have been Marriott's loyal customers for years and have never been treated this way.

This hotel was terrible. There was no bell hop available. We had to carry the bags up stairs and then into room. The front desk woman was not nice. The breakfast is gross and a server sneezed on the food , looked around , and kept walking away. Stay away. Customer service is terrible. They should be better.

Checked in with my in laws after joining them on the tail end of their anniversary and dual milestone birthday celebrations. The check in process was so streamlined. The staff were great, friendly, and extremely helpful. Ive been an Spg memeber for 15 years and was so pleased with everyone. Especially Peggy and Aurelia who assisted me with the check in. I asked for assistance with arranging champagne/cake for the family festivities and everything was in the in-laws room when we arrived (and just freshly placed)! The hotel is beautiful and is central to everything. From the photos online I was worried it was an older hotel, but it's very updated and extremely elegant. If you like hop on and off buses...the path starts in front of the hotel. Will be my go to hotel anytime I'm in Madrid. Can't stop raving to all my friends Thank you PEGGY AND AURELIA!

Impressive property across from the Museo Prado. Well situated to main attractions and transportation hubs. Lovely architecture and decor with attentive service. One of the best Westin properties I have ever stayed at. Complimentary daily hot chocolate was decadent!

Great location and service, within walking distance to key museums and local sites. On par with higher end Westins of major cities like San Francisco or New York. Concierge is excellent.

Very good hotel. Clean and quiet. Rooms are spacious. Toilletries nice. Bathrobe available. Very good breakfast. Excellent localisation

Excellent old grand hotel with lots of history. Rooms are well appointed. Breakfast is great and fun to enjoy under the large atrium in the center. Service staff are excellent. Hotel staff -- front door, front desk, etc -- are excellent. Location is really good...close to the three key museums, and short walks to key neighborhoods to the west and north. Be sure to review the historical photos in the old bar near the atrium.

To the point, a grand hotel with very comfortable rooms. I was able to get a wonderful nights sleep. Extremely diligent staff made my stay very enjoyable. Read other reviews regarding location and things to do. A highlight is the smell of fresh flowers that hits you as soon as you enter the hotel. Well done.