The Westin Pazhou Hotel

I just spent 2 nights theres on business (at the convention center) and extended one to visit Guanzhou. Impeccabe hotel ! great amenities ( fitness) . Friendly and efficient service ... Food is plentiful and good both Chinese and Western. Walking distance to the Guanzhou metro . I will choose again shall the opportunity arise

We have faced with surprisingly negative experience, when today morning we asked a waiter on the 1st floor to call for a taxi to an airport. The waiter (with glasses) said, the payment will be counted by meters. We had no options but to agree. Then he called a taxi (number ACT7800) and then we got there. According to google the way takes 42-45 min. We have driven 1,5 hours. The meters counted 205 yuans, but a driver started meaningly demanded 80 yuans more for high-speed road. We could not argue with him, so we paid. And 285 yuans for 1,5 hours to an airport - this is NOT a hotel expertise we would like to rely on!

Location is A+. Rooms are a bit dated. But service and food are lacking. If you're a vegetarian, the dinner buffet is a travesty, you'll starve. The night staff are like robots, Pauline couldn't understand that they should remove the breakfast charge if breakfast wasn't open at the time I have to go to the airport.

One of the best hotel experiences ever. I have stayed here for Canton Fair several times in the past few years. The location is super convenient, as you can just walk out the back door and directly into hall 16. Being able to take a break amid the chaos of the fair and relax is priceless.||Beyond the perfect location, the hotel itself is spectacular. Everything looks brand new and polished. The rooms, especially the bathrooms, are luxurious and welcoming. The fitness center is well maintained and has everything you need. The lobby even has a refreshing smell. ||On top of everything, the staff is top notch. From check-in to the club lounge staff, the service is impeccable. I will be back again and again.

Very convenient if you are visiting Pazhou exhibition center. New and clean room. But breakfast choices are quite limited. 

Excellent stay. Book the room comes with breakfast and dinner buffet. Both are outstanding, dinner provided lobster and salmon wellington. Recommended to try their dinner buffet. Everything is prefect except the location is a bit far to some of the attractions area.

Everything about the hotel is great, however the service is what saves its flaws. The hotel can improve with updated tech for the phone charger, energy output of refrigerator, and charging capability of USB ports (amenities/facilities). The reception is aware of this, and helped accommodate need. The staff has strong bilingual skills for those more novice with translation devices. Much appreciated. I would say the check-in/check-out staff as well as concierge and restaurant staff carry the needs more so than other hotels. However, the hotel need not have prices so high compared to nearby hotels considering location amenities limited in the Expo/Poly area. I feel the Marriot Bonvoy umbrella can ensure Westin implements better rates. I give a 5 on the location as it relates to the reason of my visit for a conference. I did not leave the island with the exception of Canton Tower buffet, as there is enough to do for a short weekend (beer park, metro museum, ancient port). The room service menu choice was perfection, and way better food options than the revolving restaurant at Canton Tower (compare price).

Guangzhou was even more satisfying because of my stay at The Westin Pazhou. The customer service was impeccable. Janvhou and Angelina were very helpful and hospitable and though English was challenging at times, I was able to supplement with Google translate to communicate with the attendants. Food at the lobby was comparable to American prices so you are better off eating outside. The location while quiet is not within walking distance to where the shops and restos are. I suggest you have DiDi downloaded on your phone to call for a ride. The pool was awesome - they had a steam room and a sauna and you can rent a swim cap but I bought mine for about $7 USD. If you are going to splurge on their food, go for the buffet breakfast as the dinner was so so.