Elizabeth G.
Yelp
I have never been treated so terribly by staff as I was by the hostess and manager of this restaurant. I NEVER leave negative reviews (Look at my profile, I really don't) but my friend and I were berated and treated so terribly I left in tears.
As soon as we walked in we were given an attitude as we asked if the outdoor seating was available. We saw an outdoor table and Young Hostess and Older Manager claimed there was not any outdoor seating available. My friend kindly asked questions to confirm as we saw the open table and wondered why it wasn't an option but ultimately said indoors is fine. The entire time YH and OM were giving an attitude and dirty looks.
Halfway through our meal we saw through the window they seated a group at the table we asked for. Our server had been kind, she forgot a condiment I asked for and I didn't bother asking again because I am not the type of person who wants to make a servers job difficult. When she came over next we kindly and calmly asked why someone was seated there when we were told it wasn't available? She apologized and didn't know and that was the end. She offered a free dessert which we declined.
As we were leaving, we walked up to YH and OM and again, calmly and kindly asked why we were told it wasn't available to which they immediately became hostile and made faces, raised their voices and explained why they gave the seat to someone else. They said we were rude for asking and then we were rude to our server when we complained about seeing the group seated their. (We were never rude)
I responded "I understand, but there is no reason to be so hostile, you could have explained that in a much kinder way"
They continued to berate my friend and I, yelled at us, made faces. My friend who previously has managed a restaurant told the manager "I have never treated a customer with this much disrespect, there is no excuse for this."
Whoever was the hostess and Manager working on Wednesday, September 6, 2023 has ruined this restaurant for me. I left in tears, I have never treated servers poorly and i have never been treated so terribly. We will never return to the Wharf.