The Windsor Hotel TOYA, Vignette Collection

Hotel · Tōya

The Windsor Hotel TOYA, Vignette Collection

Hotel · Tōya

Japan, 〒049-5722 Hokkaido, Abuta District, Toyako, 336 Shimizu Toya-Cho

Highlights

Michelin-starred dining, hot spring baths, and lake views

Japan, 〒049-5722 Hokkaido, Abuta District, Toyako, 336 Shimizu Toya-Cho Get directions

ihg.com

@windsorhoteltoya

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@michelinguide

Here are 6 Snowy MICHELIN Guide Hotels to Hit the Slopes

"Located in Shimizu, Japan, this refined retreat offers stunning lake views and exclusive access to the Windsor Snow Village, with private lifts to uncrowded powdery slopes for skiing and snowboarding." - Faye Bradley

https://guide.michelin.com/en/article/travel/hotels-where-to-ski

View Postcard for The Windsor Hotel Toya Resort & Spa

@afar

"A luxury resort on Hokkaido island, the Windsor Hotel Toya carries a certain cachet in Japan as the setting for the 2008 G8 summit. It continues to stay fit for world leaders and royalty, putting an emphasis on relaxation in nature and fine dining. The Windsor Hotel chefs have earned an impressive five Michelin stars in the French, Japanese and teppanyaki restaurants, plus more casual options include pizza, sushi, and Chinese cuisine. Live music in the lobby accompanies the breathtaking views of Lake Toya and the bay of Uchiura, and the cable car also takes in Nakajima island in the lake and Mount Yokei in the distance. The hotel has an exclusive onsen for guests with Japanese cypress and stone baths. The spa offers massages and reflexology, body treatments, and Vichy shower rooms, and the Crystal Blue Club has a gym and 25-meter indoor swimming pool under a glass ceiling. The Windsor Hotel is a 90-minute train ride from New Chitose Airport, with shuttle service available from the train station."

The Best Hotels in Japan

View Postcard for The Windsor Hotel Toya Resort & Spa

@tablethotels

The Windsor Hotel Toya Resort & Spa (Shimizu, Hokkaido Prefecture) Verified Reviews | Tablet Hotels

"There are times when you want something a little more decadent than the ascetic charms of the ryokan. The Japanese countryside is home to some astonishing luxury hotels as well, the Windsor Hotel Toya among them. This Hokkaido hotel, with its mountaintop view of Lake Toya, hosted 2008’s G8 summit, a testament to the Windsor’s creature comforts as well as its business facilities; let’s be honest, if it’s suitable for heads of state, then you’re unlikely to find yourself wishing for more." - Tablet Hotels

https://www.tablethotels.com/en/shimizu-hotels/the-windsor-hotel-toya-resort-spa

View Postcard for The Windsor Hotel TOYA, Vignette Collection

Georgina Grijmans

Google

We ended up at this hotel by chance as another hotel we booked in the area was well below expectations so needed to find somewhere else for that night. This hotel is is very unique in terms of location and appearance from the outside, and whilst I was sceptical the hotel was nothing short of amazing! The staff are incredibly helpful, the view from the rooms is out of this world. Whilst the rooms may be on the older side you wouldn’t know as they have been maintained extremely well. The breakfast at the French restaurant was exceptional best we had on our trip. Pizza at the Italian restaurant also well surpassed our expectations. Highly recommend this unique hotel.

nancykP2244IB

Google

Just checked out of the Windsor hotel lake Toya. Overall, it was a pleasant stay. However, there were some negatives that would keep me away from coming back. The lady who checked me in was excellent. Service in general was pretty good all around. I didn’t like the gym/pool hours. It was extremely inconvenient. The hours were 9am - 5pm, which meant we always had to change our schedule just to accommodate the gym hours. The spa hour wasn’t great as well but it was at least opened till 11pm. There was a long cleaning break where it was closed. Due to the inconvenient gym hours, I would no return to this hotel.

Sean Pourquie

Google

What makes a hotel truly great? Is it the stunning room view of Lake Toya (arguably the best you’ll find)? The top-class facilities such as the pool and onsen? Or the number of excellent restaurants serving great food? This hotel checks all those boxes. But for me, what made it worthy of a five-star rating was the people. The staff were exceptional, skilled, attentive, and genuinely caring, which made our stay so pleasant. A special thanks to Ms. Kurokawa, who went above and beyond during a railway suspension caused by extreme weather. She arranged a non-standard booking for us, combining the hotel shuttle with the very last Donan bus of the day to get us safely back to Sapporo. Arigato, Kurokawa-san! The hotel itself also has quite a legacy, it once hosted the G8 summit, and when you step into the impressive building, you immediately understand why. Our room was comfortable, the food was excellent (I was especially impressed by the breakfast, with three different styles to choose from), and the service was consistently outstanding. All in all, a memorable stay where the perfect mix of breathtaking views, luxury facilities, and exceptional hospitality made us feel truly cared for.

FlyingB1975

Google

Absolute amazing experience, peak of Japanese hospitality. We made a last minute booking due to a trip with many variables. The concierge managed to arrange for a booking at the sushi restaurant in the hotel: Shoan Kogetsu. Chef Takahiro Tsutsumi managed to create an amazing meal that would be worth coming here even if the hotel didn't have an amazing view over the lake. All round top experience, couldn't recognise this more.

Scott Cappellani

Google

This is the most amazing hotel i have ever visited. The foyer alone is a major attraction but the view from the junior suite, across Lake toya and Mt Yotei is just the most spectacular view i have ever experienced. This hotel is perched atop a mountain and is not easily accessible so I highly recommend a hire car. We saw dear on the road on the way back from town one night, and a resident fox walking the roads almost daily. The restaurants are Michelin quality so we ate most nights in town, but it's only a 15min drive and there are fireworks every night to watch while your there. Meals start at around 12000 yen pp at the hotel. The golf course is enjoyable though was in recovery stage from winter when we were there, but it's challenging and the views spectacular. Staff are absolutely amazing. Everything is silver service. Get your IHG membership and book through the app to get some pretty awesome extras when you get there.

Jessie M.

Google

The hotel is very clean, with friendly staff who uphold high Japanese standards of service. It seems the room has been refreshed with new paint and wallpaper while keeping the original furniture, which is still in good working condition. Good water system.

Jane L

Google

Always think about someday would like to visit this place and here we were. We rode the train from Sapporo station to Toya station and the hotel bus was there waiting. The view , the room, the location are amazing. The hotel has a long history with many stories but it still looks like a new hotel. Breakfast has 2 choices that you could pick. We picked buffet which was great. It wasn’t cheap to stay but it was amazing memories for us!!!

Bangpo

Google

The only thing that makes this hotel 5 stars is the high prices. Unfortunately, we were very disappointed in the service. The hotel is old and urgently needs renovation. It seems as if the last bit of money is being squeezed out of the old box. The owners obviously only think about maximizing profits and have no passion for the customer. In short, there is obviously a lack of staff. ||When we wanted to check in 2 minutes before 3 p.m., the room was not ready. We had to wait. We used this time to visit the toilet next to the reception, which was unhygienic and smelled bad. Next to the toilet bowl, there was paper with a used toothbrush on the floor. The toilet seat had urine stains. There was obviously not enough staff to fix this. When we then went to the room, we saw the cleaning crew running around on our floor. We felt so sorry for the ladies working under such stress. Now we knew why our room was ready too late. There is simply not enough staff. Such a stressful atmosphere does not belong in a 5-star hotel. ||The management should show more respect for its employees and customers and improve this untenable situation immediately. ||The breakfast was very modest and the plates were not cleared. The quality of the food has nothing to do with what we paid for. Terrible!||When we checked out, we were presented with a bill for almost 4 USD (600 yen) bathing fee, even though we did not bathe in this hotel for hygiene reasons. Such a ridiculous amount should be included in the room price of over 300 USD. The lady at the reception was unfriendly and had no understanding for our displeasure.||The price/performance ratio of this hotel is a disaster. Never again!

Jellybea N.

Yelp

If you're in the mood to splurge and treat yo self.... this place is it. They've got amazing restaurants and well rounded spa. I didn't want to leave this place! Did you know the whole hotel building looks like a cruise ship?

Victoria L.

Yelp

Breakfast at Windsor hotel. Limited selection and mediocre food. Omelette station didn't have any people there. Lots of food were cold. Fish was overly cooked and dry.... nothing was to Windsor quality!!

Frank L.

Yelp

The high end price doesn't mean high level service. The receptionist made a mistake about our dinner reservation for sushi and can't rearrange it again, finally we got a very awful buffet in a basement, they don't even offer the juice and beer on the buffet, you need pay for the beverages additionally. Worst day in this trip, very disappointed.