The Windsor Hotel TOYA, Vignette Collection

Platinum Elite, Owner, Ambassador, Lounge membership here. The hotel is simply gorgeous, elegant, and has lovely amenities. The view is spectacular, and ambiance is peaceful, and while the rooms have an “old feel,” they definitely feel taken care and not dated. The views from every window of this hotel are spectacular. The hotel also offers a free shuttle (reserve in advance) to pick up guests from Toya Station, make a stop at Toya Onsen, and finally take guests to the actual hotel. This shuttle runs multiple times daily at set times (but will not run for times that there are no requests). The Onsen (indoor & outdoor) is well taken care of, very clean, and peaceful. My only gripe is the hotel nickels and dimes. While my status was acknowledged and I my room was upgraded due to my status, the hotel offered little to no more perks for me as an employee and someone with so many food rewards in my wallet, as well as a lounge membership. Only 2 dining options offer the “half off” - the French restaurant and the western breakfast. And wherever you dine, you’re not eligible to use your food rewards, nor is there a lounge on the property. The food options themselves are exuberantly priced. I paid more for one dinner than my entire 2-night stay under the employee rate. I felt like my status was pretty much useless. Overall, this hotel is a worthwhile stay, especially for the view. I truly felt rested and relaxed being here and the staff was so attentive to me.

Although the hotel is located quite far up on the hilltop, the stay was absolutely worth it. The car park is conveniently linked to the hotel, but unfortunately, there was no lift — so we had to carry our luggage up the stairs. When we first entered, the lobby area was peacefully quiet with no staff in sight. Due to a lack of clear signage, we couldn’t locate the lift tucked away in a corner and ended up climbing the long flight of stairs to the reception on Level 2 with our bags. Later, the staff kindly informed us that assistance could have been arranged — which we wished we had known earlier! Check-in was smooth and we were served a welcome drink, a lovely and thoughtful touch. The hotel facade is beautiful and majestic, almost like staying in a palace. Surrounded by scenic mountains and overlooking the tranquil Toya Lake, the cool weather added to the peaceful and calming atmosphere. We stayed in Room 547 with a lake view. By around 4:30 pm, the sky had already turned dark. Too tired to head out, we turned in early and were pleasantly surprised by fireworks at 8:45 pm. Although the display was a bit small and the lake area quite dark, it was still a nice treat that lasted around 15 minutes. For breakfast, we chose the Japanese set instead of the Western option. There were fewer guests in the Japanese restaurant, which made the experience calm and authentic. We truly enjoyed the beautifully presented traditional meal. Overall, our stay was pleasant and memorable. We would have loved to stay another night to experience more of the hotel’s facilities and surroundings. The staff were wonderfully friendly — from check-in to the restaurant team, and even those at the hotel entrance when we checked out. Tip for future guests: Unload your luggage at the hotel entrance before parking in the garage. This saves you from carrying bags up the stairs. It would also help if the hotel added clearer signage directing guests from the garage to the reception or stationed staff on Level 1 to assist arrivals. Alternatively, the hotel could monitor vehicles entering the car park via CCTV and proactively offer assistance to ensure a smoother check-in. Thank you, Windsor Hotel Toya Lake, for your excellent hospitality and stunning setting. I look forward to returning when the opportunity arises. 22.10.25

The Windsor Hotel Toya is a serene retreat perched above Lake Toya, offering breathtaking panoramic views of the lake and surrounding mountains. The moment you arrive, you feel a sense of calm and natural luxury — the scenery is truly unforgettable, especially at sunrise and sunset. The hotel blends refined hospitality with a peaceful resort atmosphere. Rooms are comfortable and spacious, many with sweeping lake views that make you want to slow down and simply enjoy the moment. Dining options are excellent, combining local Hokkaido flavors with elegant presentation, and service is warm, thoughtful, and attentive. Whether you are here for relaxation, gourmet dining, or to experience the beauty of nature, this is a destination where time feels slower and life feels beautifully quiet. A perfect escape for those seeking comfort, scenery, and a touch of classic Hokkaido elegance. Highly recommended for a memorable stay above the clouds.

The hotel is located on the top of the mountain. There is a lake view on one side and a sea view on the other. Extremely rare. The golf course is very beautiful. The design of the hotel lobby is very shocking. The unbeatable view windows in the guest room make people intoxicated.

The staff at this hotel are all so nice. I can’t pick out just one. Every single member of staff from the valet, to the housekeepers to the front of house to the porters were truly amazing and a real credit to the organisation. The view from the room is truly something out of a movie. The best hotel view i have ever seen. The cakes from the cafe are also really good. We rented a car and the valet were also really kind to us. I will definitely come back in the future in winter to see the view again in winter. Without a doubt the best hotel i have ever stayed in.

Amazing hotel with beautiful design and a truly caring staff. They made our honeymoon extra special! Since Hokkaido is generally not vegan-friendly, I really appreciated that the chef went out of his way to prepare a thoughtful vegan breakfast just for me. Highly recommended!

We ended up at this hotel by chance as another hotel we booked in the area was well below expectations so needed to find somewhere else for that night. This hotel is is very unique in terms of location and appearance from the outside, and whilst I was sceptical the hotel was nothing short of amazing! The staff are incredibly helpful, the view from the rooms is out of this world. Whilst the rooms may be on the older side you wouldn’t know as they have been maintained extremely well. The breakfast at the French restaurant was exceptional best we had on our trip. Pizza at the Italian restaurant also well surpassed our expectations. Highly recommend this unique hotel.

Just checked out of the Windsor hotel lake Toya. Overall, it was a pleasant stay. However, there were some negatives that would keep me away from coming back. The lady who checked me in was excellent. Service in general was pretty good all around. I didn’t like the gym/pool hours. It was extremely inconvenient. The hours were 9am - 5pm, which meant we always had to change our schedule just to accommodate the gym hours. The spa hour wasn’t great as well but it was at least opened till 11pm. There was a long cleaning break where it was closed. Due to the inconvenient gym hours, I would no return to this hotel.

If you're in the mood to splurge and treat yo self.... this place is it. They've got amazing restaurants and well rounded spa. I didn't want to leave this place! Did you know the whole hotel building looks like a cruise ship?

Breakfast at Windsor hotel. Limited selection and mediocre food. Omelette station didn't have any people there. Lots of food were cold. Fish was overly cooked and dry.... nothing was to Windsor quality!!

The high end price doesn't mean high level service. The receptionist made a mistake about our dinner reservation for sushi and can't rearrange it again, finally we got a very awful buffet in a basement, they don't even offer the juice and beer on the buffet, you need pay for the beverages additionally. Worst day in this trip, very disappointed.