The Wok Shop

(May 2025) I made an online order for a US-made wok on a Saturday. I got an email confirmation of the order the same day and a shipping confirmation on Sunday. The wok arrived a few days later (shipped within CA). It appears well-made without any toxic coating you have to burn off like other woks. The included instructions for seasoning worked well and we're now getting the hang of cooking with it. This was really the best possible shopping experience. I think the bad reviews are from a time when the shop was overwhelmed due to the wirecutter article. Hopefully this review will help move the ratings back up.

I had a really good experience here yesterday. I went to the shop in person after lunch in China town and really enjoyed looking at all the kitchen items in the store. The two women store workers or owners were really helpful and recommended products when I was looking at the stock pot skimmers and sieves. I purchased two items totalling about $10 and received a complimentary item. Every time I go to San Francisco with work from London I always have lunch in China town and will head back to this store next time I’m in the area and want to look at kitchen items. Thankyou <3

Unlike several other reviews, my online order experience w/The Wok Shop was very good. My carbon steel wok is beautiful. High quality and is a lot of fun to cook my Asian inspired dishes. Even rec’d a couple of free bamboo utensils as their thank-you for ordering. One thing to remember, have patience. This is a mom-and-pop local California small business, so do NOT expect the instant gratification you get w/Amazon shipping. I placed an online order for my wok and supplies, my credit card charge hit 7 days later, and I rec’d my order 9 days after that (to the East Coast). And this wok was well worth the wait!

Went to the store yesterday. Got a cleaver for 25 but it’s the one of the sharpest knives we have ever used!! The cranky lady at the store was hilarious. But we really like her! She should become a standup comedian!!

2 years after placing my order, many phone calls, emails, I am giving up. I never received the wok I ordered. Regrettably waited too long to be able to charge it back or report it to BBB. Oh well, The Wok Shop stole $50 from me.

Great little shop! Ok first off- it's a small business! I ordered my Pow Wok after a glowing recommendation from Serious Eats. I called after about 2 weeks to follow up on my order. The attendant was very polite and tracked it down. It turns out my order was delayed because the specific one I wanted was out of stock and they were making it. Hello- made in USA?! Yes please! The wok arrived two weeks later in great condition. I live on the East coast so it did take extra time to travel. There was a green pamphlet that had check marks next to the specific directions I needed to follow. It seasoned beautifully and I swear my food tastes better with this wok. Good products from great small businesses are worth the wait.

THE OLD LADY WORKER HERE HAS THE WORST CUSTOMER SERVICE EVER! I saw the guy worker bring out a wok from the back for a customer. So I was waiting for him to finish because I would like him to bring the same wok from the back. Instead, this old lady asked if we needed help. I told her we want a brand new wok just like the customer being helped in front of us. In a condescending angry voice, she told us we don’t have the option to choose which wok we want and we only get what’s on display. I was not expecting to get yelled at for asking for a new wok. We decided to leave on the spot after that horrible interaction. Advertisement and marketing can only go so far with that type of attitude!

From Texas, thank you for the wok! Shipping was quick and wok looks good condition. They gave me a free bamboo spatula which was nice of them. 謝謝🙏