The Woodlands® Resort, Curio Collection by Hilton

An above average price and expense to travel to this resort was rewarded with a moldy room. We asked the staff multiple times for assistance and were told it was not possible to have a clean room. Manager showed no interest. I would advise avoiding this property if mold or clean rooms are important to you. The ice machine also was not working and the in room service was leave you decaf coffee. It’s not free - you pay for it. These details made the stay unpleasant. The on premise golf seems inviting- but be prepared to hike with your clubs. The staff ignore you and never offer to give you a ride. They just stare at the ground. I never feel like the staff sees me as a guest- just on their way. Maybe the moldy and mildewed room made me overly sensitive- if my work didn’t require me to be onsite; I would have been gone within a few hours.

We stayed at the Woodlands Resort, Curio Collection, for two nights, and it was an amazing experience for the whole family! We booked a pool walk-out room, and it was the best decision, we could step right out and be at the pool within seconds. The kids had an absolute blast swimming from morning to night, and there were so many fun activities throughout the day to keep them entertained. We enjoyed food ordered right by the pool, a delicious morning buffet, and relaxing evenings at the bar. The front desk staff and the team at the morning buffet were amazing, sorry I can’t remember their names, but their service really made our stay special. We came to celebrate both a birthday and our wedding anniversary, and it truly felt like a special getaway. Highly recommend this resort for families looking for a fun and memorable stay!

My family and I had an amazing stay at The Woodlands resort! Everything from the pool to the drinks to the food were amazing. Pool staff and front desk staff were all great! The only reason I am putting 4 stars is because we didn’t have our room clean during the 4 day stay. I had requested an early room clean while we were out because we have 2 little ones and I didn’t want them to come during nap time. I called front desk and they said they would send someone right away and never came…I was hopeful the second day but again no show. Other than that our time was great and we will certainly be back! :)

The water park was ransacked with people that didn’t have bracelets and over crowed. (No chairs available) The front desk seemed upset about it but seems like it’s a common thing personally because the next day, same story. The wait staff was fast and great delivering food and drinks to your chair…if you can find a chair that’s open. Security slaps warning stickers on your car freely if parked in the front longer than 2 hours even though the sign says “No overnight parking”. We parked there at 6:10am and at 10am we had one of those hard to remove stickers. We followed the signs but security said 2 or so hours at most but there isn’t a sign that says that, just no overnight. $23 for security to remove the sticker. They charge a $75 a day resort fee; not $45 as it states online. It includes self parking and morning coffee; items that should be complementary anyway, besides access to the water park. The water park allows $100 day pass but seems like it’s $100 a van load and not per person. The “resort” doesn’t have the feel of fancy, more like a Disney resort but less visuals in my opinion. The front desk and staff were friendly so I have to give them two thumbs up. Room beds are comfortable and AC worked great in the rooms. Dog friendly for $100

Definitely awesome service from the Valet to check in to Customer Service at the bar for the pool area. I have never had a bad experience here. Highly recommend to bring your family, especially if you’re even visiting the area. This is a great spot to be super comfortable beds. You will not want to leave. The food is delicious 6 stars! ⭐️

A nice hotel nestled in the beautiful trees of The woodlands and conveniently located near great dining, shopping, and the Cynthia Woods Mitchell Pavilion. Rooms are a decent size and quite comfortable. The pool area and lazy river are great for kids but a splash free zone for adults without kids would have been much appreciated. Poolside food and drinks are ok, but the service was frustratingly slow and non-existent at times. Some areas of the resort are dated and could use an upgrade, but overall a good time at a reasonable cost.

We recently spent 5 nights at this resort. From our arrival to departure, our experience was great! The free on site parking is plentiful and not a far walk like some large resorts. We had a balcony room overlooking the pool. It was fantastic to be so close to the pool since we have a young child who loves to swim. There were always plenty of chairs by the pools. Our room was promptly serviced every day, which feels like such a luxury these days when many hotels only offer housekeeping service (or fresh towels) upon request. Food service was fast both poolside and in room. We did not visit the restaurant(s) on site, but ordered food at the pool and in room. Our only minor criticism: the lazy river experience would be greatly improved if there were a staff person dedicated to monitoring the pool & retrieving tubes that weren’t being used. The lazy river is somewhat narrow, and it felt perpetually crowded since it was always full of unused tubes. We’ve stayed at other resorts where this isn’t an issue since they’ve got employees removing unused tubes regularly. It’s minor and not enough to lower my rating; it was just noticeable compared to similar resorts with lazy rivers. Overall, our experience here was relaxing and very fun!

We were able to check in early and head to the restaurant. The drinks and food were amazing as was the waitstaff. We spent all afternoon at the lazy river and relaxed before heading out to dinner. The rooms were clean and the bed was comfortable. I am ready for our next stay!

I can't say much on all the amenities they have. Wife and I checked in late and left early so didn't take advantage of anything but the room. Very nice and comfortable. A/C worked great.

Absolutely Terrible. Thought we'd go here for Easter lunch today. It had been years and previously enjoyed it. Today was another matter. The food was good except for the oysters on the half shell. They were quite fishy and more than one of us tried them. The room was a large banquet room with no windows or decor. Previous years, they had used the restaurant that at least had ambiance and views. A much nicer experience. The wait staff was sporadic and unorganized. For the money, $100.00 a person, go elsewhere as there's too many places that have great food, ambiance for a great family lunch and service that is so much better. When they add the gratuity automatically, any size party, and you have to get your own water because servers weren't around, you may want to go somewhere else. Greatly disappointed as they were out to serve as many as possible with the least effort, no decor, & almost non existent service. We'll stick to better places.

witnessed staff blocking handicapped persons from using handicapped spot behind valet barricades, then physically intimidating them when they (and I) asked why. answers: so hotel staff could use the "convenient" spot for their service carts, paraphrasing "if they let the handicapped persons park their car there, they'd likely run their cars into other expensive cars in the valet area" I can't remember a time that I've been more appalled by hotel staff behavior. Please take this into account before giving them any of your business. video: https://www.flickr.com/gp/jeff-hughes/82eN27 this was from just after I asked This gentleman followed me and my kids back to my car and further berated me for my inquiry.

Totally disappointed in this resort which came highly recommended. No flavored creamer for coffee A.C. wasn't working in room & host David was rude when informed. At 10:30 at night (shouldn't have mattered what time but this made it even that much worse) he asked if I wanted to come get new room key or did I want someone to bring it to me. Da'ah, bring it to me. At night, the pool was dark, several lights were out or whatever. Unacceptable. In the area of the sauna was pitch black. NOT SAFE Totally didn't meet expectations $24 PP Breakfast was good which was given to us due to horrible hospitality. Don't waste your money

The resort was at 98% capacity yet they continued to allow the purchase of day passes. The pools were totally overcrowded and filled with people who may or may not have purchased a day pass anyway. After reporting an incident, the manager informed me they had no security on site. It was obvious many of the people in the pool area simply walked in without anyone verifying whether they stayed at the resort or at least purchased a day pass. This is an unsafe and overcrowded resort.