Tittu Thomas Nellimoottil
Google
Decent food. Decent atmosphere. Customer service? Generally good, but one staff was absolutely terrible.
Here’s what happened: We ordered two drinks and lunch, prepaid a 20% tip, and waited for a table to clear. Instead of bringing our drinks to the freshly cleared table, the staff plopped them on the bar. While juggling both drinks off the slippery menu they’d set them on, one slipped —before I’d even had a sip.
One bartender immediately began to remake it (basic decency, right?), but another—a younger blonde—intervened and insisted they “had to charge” me because it “wasn’t their fault.” Even other customers in line spoke up, pointing out that I hadn’t even taken a sip of the drink yet.
On principle, I refused the replacement drink. Given we were waiting for a ferry I would have happily bought at least two more drinks, but that level of nickel-and-diming killed any chance of that.
Pro tip: If you want your customers to come back, don’t humiliate them over a $14 drink they never even tasted.
Oh, and FYI mimosas don't come with crushed ice. If you don't know how to make a drink you can always ask or Google.
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Reply to owner:
Thank you for the reply and the offer:
If you had just made the offer without trying to justify your rude and frankly just inexperienced staff cashier, I would have taken you up on the offer and deleted my review. But here is where you are wrong. If you read my review again (I have not edited anything above the "---"),
1. I did not say it slipped off the menu. I was clear I was juggling the glasses with my hands. It was not attribution of fault I was disputing. It was courtesy, hospitality and service that was lacking. I have been honest in my review of food and atmosphere with 4 stars each.
2. We ate inside. If you review your video again you will see that as soon as I finished ordering I told a polite waitress that I am going to wait to find a table inside since it was very hot outside. And a table had just cleared up before the drinks were put on the bar.
3. Mimosas don't come with ice - anywhere. I wouldn't have cared about it in the absence of the rude service. But you chose to make a distinction between crushed ice and the ice you serve rather than recognize the problem.
So, thank you, but no thank you.