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I’m giving this place 3 stars mainly because of the young man working there, who was intelligent and clever enough to handle the situation and salvage my experience. Unfortunately, the manager was entirely unhelpful and lacked common sense, customer service skills, and logic.
I wanted to order three shakes to go, but she told me I couldn’t do that unless I paid an extra $4 per shake for a plastic cup. Keep in mind, each shake cost over $20, so this extra charge felt outrageous. It’s confusing—if they’re going to give away glass cups with the shakes, why charge extra for a plastic cup? Plus, claiming there are no to-go orders available is simply ridiculous.
Her attitude was dismissive and unprofessional, and I believe this mindset could negatively impact the business. It seemed like her shift was ending, and she was eager to leave, but the young employee stepped in and offered a solution instead of creating more problems. That simple act not only saved the moment but also likely brought in nearly $70 in sales that the manager was ready to turn away.
It’s clear that she isn’t suited for her position, and it would be in the company's best interest to consider replacing her with the young man who demonstrated competence and customer focus.
As for the shakes—they were just average, with some candy decorations added. Nothing special, and definitely not worth the price. The space is limited, with no outdoor seating, so overall, it’s unlikely I’ll be returning frequently.