Theory

Lovely place with such nice friendly people working there - Oliver at the front desk deserves a huge pay rise! Whenever you walk in to the front desk, Oliver always greets you with a big smile, and makes you feel so welcome - a real star whose incredible nature should not go unnoticed. ****IMPORTANT - avoid renting through fllat.com - awful experience*************************************************************************** Keith was bullying, cowardly, deceitful, awful customer service, and with v dodgy practices. Everyone at Fllat.com was rude and obnoxious. It comes from the top. *******************************************Again this is NOTHING to do with Theory, but please Theory, if you don't want your reputation ruined, end your partnership with Fllat.com and Keith, or make them change their behaviour URGENTLY************************************************************************ The same is true of the maintenence men. Theory - please promote them ASAP. The vast majority of cleaners, maintenance men, front desk people etc are lovely (I can't remember your names, sorry guys) - deserve pay rises to. Amazing facilities - pool, bbq, outdoor sitting areas, work rooms, pool table, lovely gym, and such nice interior design! And such a fun, vibrant area around!

Oliver, our resident concierge, is honestly the nicest person. He always greets me in the morning when he’s on duty, and anytime I have a maintenance issue, he helps me report it right away and it gets fixed super fast. (Also appreciate the fast response and great service from the maintenance team!) I really enjoy chatting with him every morning — it always puts me in a good mood before heading to work.

Do yourself a favor and look elsewhere. I don’t usually leave reviews, but this place deserves a warning label. Between the constant smoke, sewage smells, and water damage that causes mold, Theory is a disaster. Management ignores complaints, and incentivizes 5 star ratings from residents and maintenance never fixes anything long-term. It’s extremely overpriced for the experience. Don’t be fooled by the look of the building; there are much better options in NOMA.

4.5 Stars The best place I've ever lived in The leasing process was smooth. Thanks Kaida. The doormen made us feel safe and warmly greeted us. Thanks Mamadou and Joseph! Great amenities and monthly events. Fast elevators Safe and lots to do in the area. Towards the end of our time there the office dropped the ball on communications and there were a few leaks and floods in the brand new building

I was looking to stay in the NE area because I truly love it here. When I walked into Theory, I was warmly greeted by Oliver. He was SO kind and friendly, assisting me in connecting with the leasing office even when I had difficulty navigating the website. 😅😅 To be transparent this interaction made me want to explore this place further, really comforting and genuine feel from the start. Laurin, the leasing agent, was simply AMAZING! She patiently answered all my questions, no matter how difficult or repetitive they were ( sorry Laurin! lol) and guided me through the entire process with grace. 🤍 On move-in day, Oliver continued to be outstanding, helping me reserve the elevator and even giving treats to my dog to calm his anxiety - what! Truly; I couldn’t have asked for a better experience. Thank you both for everything!

One of my best rental experiences yet. Great amenities, great staff, never had a problem. My only complaint is that I never used the pool! Haha Shout out to the concierges who always helped me out when I didn't have a key or was carrying in something heavy, Oliver is the goat!

I recently stayed at Harrington Housing apartments, and unfortunately, I had a terrible experience overall. While the building itself is nice, clean, and well designed, the management team is by far the worst part of living here. The staff was consistently rude, unresponsive, and unhelpful, and sometimes outright crossed the legal boundary. There were multiple occasions where I needed support, and they failed to assist me. One incident involved a leak in our apartment. Despite the fact that they are legally obligated to provide rehousing in such cases, Harrington Housing refused to do so. It was not until I threatened to sue that they backtracked and offered me a measly discount on my following month's rent. On another occasion, their online payment system for rent went down, preventing me and other residents from paying on time. Instead of acknowledging the issue, we were all hit with late fees. Another time was when Harrington Housing sent us a bunch of "utility fees" even though utilities were included with rent (as described in my lease). Some of these fees were not specific, such as "Building Sewer" and "Building Other" or "Internet." Internet is a fixed monthly fee how would five of us incur additional $45.90 per person for internet??? Upon reaching out to Harrington Housing for clarification, we received no response, and these additional utilities mysteriously disappeared after our complaint. Imagine how many people who didn't pushback on this would pay them on these extra unsubstantiated charges. Overall, the poor management completely ruined what could have been an enjoyable living experience. I would strongly advise others to avoid Harrington Housing due to their shady practice unless significant changes are made to their management practices.

Update: I want to specifically mention the stellar experiences I’ve had with Halefom (maintenance lead), Mamadou (Concierge), Joseph (Concierge lead) and Brittany (property manager). These individuals have made staying here significantly better and easier. I can’t say enough great things about them to my visiting guests!! Original Post: Moving to theory was such a great decision. Location, price point, luxury build, and safety. I toured at least 15 places, so my decision was definitely worth it. Thank you to the management team and special shout out to Kaida and Bea. Kaida single handedly sold me on the tiniest apartment I would have never saw myself in. It’s PERFECT just for me and my little fur child. You won’t regret moving here. Just like any new construction buildings there will be few issues but those do not trump the beautiful experience you will have living here.

So happy to have been able to call Theory my home for the past 15 months! Thank you to Mamadou and everyone else on the Theory team for always making me feel safe and at home. If I was not leaving the DC area, I would've definitely continued to live here. Highly recommend Theory if you're looking for the best place to live in DC :)

I recently moved from Arlington to Theory and my experience has been outstanding thus far. The amenities are well kept and the concierge and leasing staff are incredibly helpful and kind - shoutout Mamadou! The unit sizes, finishes (IMO), and lighting are much better compared to other apartments (I toured many in the NOMA area before selecting Theory). This combined with its walkability to the Union Station, the red line, and the activities of Union Market make Theory stand out from other apartment building offerings. The only downside I would say has been the slight smell of sewer gas in upper units in bathrooms farthest from the exterior walls. This is likely in part due to drains drying out in unused apartments. As more people have moved in, it has become much more rare. Lastly, the free capital bike share membership that comes with your lease is a slept on benefit!