Theory

Lovely place with such nice friendly people working there - Oliver at the front desk deserves a huge pay rise! Whenever you walk in to the front desk, Oliver always greets you with a big smile, and makes you feel so welcome - a real star whose incredible nature should not go unnoticed. The same is true of the maintenence man (I can't remember his name, sorry). Theory - please promote them ASAP. The vast majority of cleaners, maintenance men, front desk people etc are lovely (I can't remember your names, sorry guys) - deserve pay rises to. Amazing facilities - pool, bbq, outdoor sitting areas, work rooms, pool table, lovely gym, and such nice interior design! And such a fun, vibrant area around!

Do yourself a favor and look elsewhere. I don’t usually leave reviews, but this place deserves a warning label. Between the constant smoke, sewage smells, and water damage that causes mold, Theory is a disaster. Management ignores complaints, and incentivizes 5 star ratings from residents and maintenance never fixes anything long-term. It’s extremely overpriced for the experience. Don’t be fooled by the look of the building; there are much better options in NOMA.

I was looking to stay in the NE area because I truly love it here. When I walked into Theory, I was warmly greeted by Oliver. He was SO kind and friendly, assisting me in connecting with the leasing office even when I had difficulty navigating the website. 😅😅 To be transparent this interaction made me want to explore this place further, really comforting and genuine feel from the start. Laurin, the leasing agent, was simply AMAZING! She patiently answered all my questions, no matter how difficult or repetitive they were ( sorry Laurin! lol) and guided me through the entire process with grace. 🤍 On move-in day, Oliver continued to be outstanding, helping me reserve the elevator and even giving treats to my dog to calm his anxiety - what! Truly; I couldn’t have asked for a better experience. Thank you both for everything!

4.5 Stars The best place I've ever lived in The leasing process was smooth. Thanks Kaida. The doormen made us feel safe and warmly greeted us. Thanks Mamadou and Joseph! Great amenities and monthly events. Fast elevators Safe and lots to do in the area. Towards the end of our time there the office dropped the ball on communications and there were a few leaks and floods in the brand new building

My experience with Fllat, one of the rental companies operating in this building, has been extremely disappointing. From the beginning, the unit I was given did not match what was promised in my lease—I was supposed to receive a master bedroom, but never did. Despite sending multiple emails for more than two months, there was no resolution or follow-through. When I decided to move out because of this ongoing issue, the company informed me that they would keep my security deposit, even though they had failed to meet their contractual obligations. I would strongly recommend that future tenants carefully review their contracts and document everything in writing, as my experience has shown a lack of accountability and transparency in how they handle tenant concerns.

Love the building! Oliver Gwena at the front desk has been super helpful with any questions about the building or packages and always helps me find my Amazon deliveries quickly. He’s friendly and welcoming every time I come in or leave the building.

One of my best rental experiences yet. Great amenities, great staff, never had a problem. My only complaint is that I never used the pool! Haha Shout out to the concierges who always helped me out when I didn't have a key or was carrying in something heavy, Oliver is the goat!

I recently stayed at Harrington Housing apartments, and unfortunately, I had a terrible experience overall. While the building itself is nice, clean, and well designed, the management team is by far the worst part of living here. The staff was consistently rude, unresponsive, and unhelpful, and sometimes outright crossed the legal boundary. There were multiple occasions where I needed support, and they failed to assist me. One incident involved a leak in our apartment. Despite the fact that they are legally obligated to provide rehousing in such cases, Harrington Housing refused to do so. It was not until I threatened to sue that they backtracked and offered me a measly discount on my following month's rent. On another occasion, their online payment system for rent went down, preventing me and other residents from paying on time. Instead of acknowledging the issue, we were all hit with late fees. Another time was when Harrington Housing sent us a bunch of "utility fees" even though utilities were included with rent (as described in my lease). Some of these fees were not specific, such as "Building Sewer" and "Building Other" or "Internet." Internet is a fixed monthly fee how would five of us incur additional $45.90 per person for internet??? Upon reaching out to Harrington Housing for clarification, we received no response, and these additional utilities mysteriously disappeared after our complaint. Imagine how many people who didn't pushback on this would pay them on these extra unsubstantiated charges. Overall, the poor management completely ruined what could have been an enjoyable living experience. I would strongly advise others to avoid Harrington Housing due to their shady practice unless significant changes are made to their management practices.