ThermoWorks

After learning about ThermoWorks from a good friend, I purchased my Thermapen ONE about a year ago and absolutely love it. We decided to buy one when it was on sale for a family member who loves to grill. Within a month of that purchase, ThermoWorks announced a Black Friday promotion which lowered the price even more. When I called their Customer Service Team, they were extremely helpful, understanding and immediately credited me the difference. They also honored a free shipping promotion which I had received a couple of days after my purchase. ThermoWorks went above and beyond to take care of us. I’m a firm believer of, “You get what you pay for”. ThermoWorks Customer Service Support is just as good as their products, the best!!!

I already knew the products were great. I have several and they are all quick, accurate, reliable, and easy to use. NOW I know they are also a very customer oriented company. I had a ThermapenOne for about 3 years. I left it outside on my picnic table under an awning for a couple weeks. Found it will water condensated inside the display. Removed the batteries and let is dry for a couple weeks but when dry with new batteries, the display would just flash when I opened it. Consulted tech support to see if it cold be repaired. They were very quick to respond to emails. They paid the shipping for me to send it in, then shipped me a completely brand new unit, no charge. You won't regret spending a little more to get a high quality, well backed product from Thermoworks.

I have been a fan of ThermoWorks products for years. Their range of instant read thermometers has helped me in the kitchen for ages, and their timers are innovative and colorful. However, I had a recent experience that has made me a fan of the company like never before. I changed the battery on my Thermapen One to find that the plastic around the screw had broken away. I suspected that I had tightened the screw too much the last battery change and broken it. I contacted customer support, hoping to spend a few bucks the get a replacement battery hatch cover. Instead, I was told that they had improved the battery hatch and that they would fix it for me. I put it in the mail on September 8th. On September 15th, it came back, fixed, cleaned, and calibrated. They paid the shipping both ways and did the work for free, even though my device was well out of its warranty period. I can't even believe how smoothly the process went. The only problem that came up was my reluctance to be without my thermometer that caused a month long delay in sending it out to them! In a world of poorly made, disposable objects made by unidentifiable companies to be sold for pennies on Amazon, it's so refreshing to do business with a company that clearly cares about the quality of its products and the needs of its customers. So when you're looking for precision instruments for time or temperature, you will not regret spending a few dollars more to support a great company--they won't let you down.

I would very highly recommend ThermoWorks products to anyone! After going through too many cheap meat thermometers that just fall apart, I bought one from ThermoWorks and I have never looked back. Not only do I still have that original meat thermometer that I bought 8 years ago (I was lucky if other brands lasted 8 months), but they also have a fantastic newsletter with cooking/grilling advice that truly has improved my cooking/grilling skills. Also their customer service is phenomenal!!

Simply the best. I have owned my original Thermopen for nearly 20 years and it’s still going like new. Recently bought an RFX wireless unit. One of the probes had an issue and technical support has been outstanding. It’s the kind of thorough support I wish all companies had but few do.

Product is great, but more importantly, the people and company are better. I have a Signals unit I bought to use for smoking and absolutely love it. Had an issue and they stepped up without reservation or finger-pointing. Just made it right. Period. They’ve earned a lifelong customer and advocate in me.

Outstanding. I've had a thermapen for over 15 years and it is still going strong. When the cover got stuck on the battery, I reached out and they were quick to replace it for me. In particular, I want to give a huge shoutout to Charles for going above and beyond in helping me with my Thermapen. I’ve had it for years and it’s been rock-solid, but when I mangled the battery cover (entirely my own doing), I reached out for help. Charles didn’t just respond quickly—he responded with kindness, patience, and genuine care. Instead of making me feel silly for my “DIY fix,” he walked me through clear steps, offered to replace the cover and battery at no cost, and even waived shipping. On top of that, he did it all with warmth and encouragement that made the whole interaction feel personal, not transactional. It’s rare to find customer service that blends technical know-how with real kindness, but ThermoWorks went above-and-beyond. Thanks again!

After too many mess ups by my Traeger OEM thermometer, I went with these guys (RFX + 4 meat probes) Great device. Setup was really simple. Had 4 probes set up and ready in under 10 minutes from unboxing. Funny story: My buddy who recommended this lives in Charleston, SC. My was on the WhatsApp thread where he sent the link. I thought I might be getting it for Christmas '24. When I didn't, I ordered this kit on 12/25/24. The next morning, I got a notification to come pick it up. I was confused by that, and thought "What is this... pickup at a UPS Store or post office?" Lo and behold when I looked at the pickup address on Google Maps, I learned that they're about 10 minutes down the road. Turns out the CEO also lives in Alpine. Incredible that I had no idea about this company and had to hear about them from a buddy 2,000+ miles away.

Be prepared to wait! I placed a gift order on November 21st and it finally shipped on December 27th. ThermoWorks did not ask me if I still wanted it and they fulfilled my order incorrectly.

I loved their product but had an issue with an order being different from what I expected and also not working properly. I wanted to return but after saying their ad was deceptive and different from my previous model they turned ugly. They sent an email that if I didn't have the original package or if the product had been used then I might receive a partial refund or no refund at all. The true measure of how good a company is how good they treat you when you have a problem and they failed miserably when they got defensive and implied no refund. I kept the poorly performing product since I wasn't insured a refund. Guarantee I won't purchase from them again. If they had handled the return correctly and had a good customer service I would have continued to purchase from them but since the terrible response came from their director of customer satisfaction, what a joke his response was. He definitely does not need to be in that job basically jumping into a return and saying my refund might be partial or denied completely. They lost my business.

Have been using Thermoworks gear for over a decade now. My Thermapen Classic died after a decade, and Thermapen walked me through how to fix it over the phone (taking it apart and cleaning some resistors). They said if that wouldn't fix it, they'd get me a 15% off coupon for a new one. This was a DECADE old! My mother in law has been using it for a year now. Bought a Thermapen ONE a year ago, and it threw an error they didn't know about. They sent me a mailing label for free, and it got there in 3 days completely cross-country. All with no questions asked. I feel terrible that they have such spotty reviews on here, but my friends, family and I have had had a great experience with their products and support.

I have purchased several items from Thermoworks and have been pleased with every purchase. Their thermometers are the best I have tried and haven't had any trouble with any product. I haven't tried to return anything so I don't know what that is like but the products I have purchased didn't need to be returned.

In two days of dealing with Thermoworks, I have multiple descriptors for the company - deceitful, fraudulent, non-customer oriented, and more. Call In for Return Policy on ThermoQ WiFi Since this technology takes the company out of precision instruments into IT, I called to ask what the return policy was in the event that my meat thermometer would not stay connected to the internet (the reviews were spotty). I was informed that they had great customer service to resolve issues. But what is the return policy? You won't need to return it. What is the return policy? Finally, if new and unopened and unused, I could return it. What if it fails to work as as promised after opening? We do not take returns. What? Even if I get a product that doesn't work? Nope. More than 10 minutes to get the truth. Online Order of Thermapen Mk IV Used PayPay to order Mk IV and case. Order went through. Confirmation email followed by Shipping notice with tracking number. Then got an email from Thermoworks that my order had not gone through with PayPal. My PayPal account says it did go through. I called Thermoworks to report their problem, not my problem. I was asked for another form of payment. But you already have my money. We are having a problem with PayPal. That is not my problem. PayPal took my money (as well as an Uber fare today). You confirmed my order and gave proof of shipment. Now you want me to double pay? No way! We will look into it. Goodbye. If you want to purchase with no chance of refund for a defective product and if you want to get billed again for something for which you already payed, Thermoworks is the company for you. If you want a company with integrity, that stands behind its products, run don't walk away from Thermoworks.

I bought a Thermoworks Thermapen from a cooking catalog. It's quick and accurate. I loved this pen, so-much-so that I chucked all my old-school thermometers. It was more than a year after it was purchased that I ended up with an error message. Oh and it happened at the absolute worst time... Thanksgiving! So, ya, on Thanksgiving a was thermometerless. Ugh! I contacted the company via email & received a same-day response. I was told to send the pen back to them. Once they received it in the mail they sent me email letting me know they had it & were evaluating it. I received another email letting me know they'd be fixing the pen under warranty. The pen was returned to me pretty promptly. In the box with the pen was a wee package of Jelly Belly's. I thought the customer service was prompt, I thought the communication was stellar, and I absolutely loved the thoughtfulness of the wee package of Jelly Belly's. Just a small gesture but it put a smile on my face and when I told friends they were all surprised and said "Wow, what great Customer Service!" Those little gestures are how you build brand loyalty.

BlueTherm Duo doesn't work properly. Customer service returned $53 of my $400 that I spent. Took a month to find that out.

I've used a thermapen since the original one. It's quick, easy, and always accurate. If it's good enough for the Americas Test Kitchen crew then it's good enough for me. Wouldn't use any other product

I have purchased a variety to products from this company, from temperature/humidity logging systems costing thousands of dollars down to inexpensive rapid-reading thermometers to give to offspring moving into their own homes (and kitchens). I have had excellent customer service in every case, and very good performance from everything I've purchased. My ChefAlarm, for example, has worked flawlessly since I received it. I can't imagine roasting a turkey in a barbecue without the ChefAlarm. I'm going to try it with baking bread next. Any time you purchase a cooking thermometer like the ChefAlarm or a rapid-read thermometer, you can perform a sanity check on it by sticking it in ice water and boiling water. You should see 32° and the boiling point of water at your altitude, respectively. In some cases, you can even use the ice water to calibrate it.

I bought a Thermoworks Wand thermometer and find it annoying. It beeps incessantly. It isn't intuitive. Hard to discern what's a current reading from one stored in history. Needless functions clutter this disappointing product and are poorly thought out. Bought a case to go with it, the clasp is located over the on button. One cannot close the clasp without turning on the Thermowand which may be a minor gripe until the battery is dead right when you need a thermometer.

I have always found this company to stand behind their products. Recently I received an email about a sale they were having but when I went to order the item, the price had changed up $5. I emailed them and they supplied a phone number for me to call to get the original price. I applaud them for this as they very likely could have said that's no longer available. In a place where we make sausages, these thermometers are valuable. They are quick and accurate.

I ordered a chef alarm thermometer after seeing a PBS show saying how great it was. First time I used it my dinner party was ruined as their unit read 90 degrees when it was actually 174 degrees. A $65 prime rib turned to leather! They would not refund my money as they only offer replacements. BBB complaint filed. Avoid buying anything from this company!

I bought a thermometer a couple years ago that was ok but didn't quite live up to expectations (seemed to take longer than advertised), though it worked well enough. Unfortunately, it started failing several months ago, and when I left a negative review on their website, they removed it due to my owning the older version of the model and leaving a review on the newer version. Considering that they conveniently leave the model the same and just change the version, this means there will be no reviews older than the current version, so there are a bunch of glowing reviews based on short-term ownership, but no reflection of long-term use. Again, very convenient. Then, they said that based on the description of my problem, it was likely caused by water damage. I found this surprising considering it was marketed, both on the website and packaging, as being waterproof and even dishwasher safe. I told them I had bought it for that very reason, and had exposed it to water, so that quite possibly could have been the cause of the problem. Even though they screwed up and (falsely) advertised it as being waterproof, they made it out like it was my fault and "offered" to provide me a whopping 10% discount on a replacement. When I pointed out the ridiculousness of that, they then "offered" a free replacement, but not because of their mistake, and that it was the right thing to do, but because I had been "so very helpful - and forthright in [my] feedback" as a "thank you for [my] help." Give me a break. I just bought a ~$10 thermometer from another company that works just as well and has a larger, backlit display and a folding probe. I'm done with this company.