Kaixuan C.
Yelp
If I could give zero stars, I absolutely would. Our experience at Thirsty Mermaid was one of the worst dining experiences we've had in years. The service was not just disappointing, it was completely unprofessional and left us wondering how this restaurant is even operating at this level.
First, we ordered a clam chowder the moment we sat down. This is a basic appetizer, something any restaurant should be able to bring out. Shockingly, it didn't arrive until after we finished all of our entrées. I had to ask twice about it, and the explanation we received was, "We don't prepare the ingredients ahead of time, so it takes longer." I was honestly speechless. Clam chowder is a standard menu item, how does a kitchen not have basic prep done? By the time it finally arrived, it was no longer an appetizer but an afterthought.
Second, before all of our dishes were even served, the staff came and removed every piece of tableware from our table.(included a little spoon we got for my kid, I have to ask them twice to get it back from their kitchen) We were literally left without utensils while still waiting for food, especially the clam chowder that was delayed. When we asked for utensils again, it took multiple reminders before someone finally brought us a few spoons. The lack of coordination and basic common sense was shocking.
Third, we were a group of five adults and one child under 1.5 years old. At checkout, we were automatically charged a 20% gratuity fee, yet the restaurant provided zero service for the child. We asked for warm water to heat a baby bottle and were told, "We only have cold water here." That response alone was unbelievable. We even brought our own child seat. Worse, the server repeatedly carried plates over our child's head, and even after several reminders, continued doing so until the very last dish was served. The lack of awareness and safety consideration was truly concerning.
To be specific, our server was a female staff member with an accent, and throughout the entire meal, it felt like she had zero intention of providing proper service. There was no attentiveness, no willingness to help, and absolutely no sense of responsibility that would justify a mandatory 20% service fee.
Overall, this was an extremely disappointing and frustrating experience. Thirsty Mermaid displayed poor communication, lack of professionalism, and a complete disregard for basic hospitality standards. We will never return, and I strongly advise other families especially those with young children, to avoid this restaurant entirely.