Ariel B.
Google
Update 6/5/25: I wanted to share that after my original experience, the management team at Thistle & Rye reached out personally and invited us back for dinner at their sister restaurant, Blue Aster. Our dinner at Blue Aster was absolutely wonderful—both the food and the service were excellent, and they truly went out of their way to make things right. I really appreciate their responsiveness and the effort to turn the experience around. Thank you again to the team!
I recently hosted a small work happy hour at Thistle and Rye, and unfortunately, my experience was deeply disappointing — enough so that I won’t be returning.
The day before the event, I stopped by in person to confirm that it would be okay to bring a slightly larger group for a casual, come-and-go style happy hour. A server assured me that seating shouldn’t be an issue around 5:30 p.m., and while a reservation was an option, it would require a $25 per person charge — which felt excessive for an informal gathering with an uncertain headcount. I opted to just arrive early and secure a table.
When I arrived the next day (Thursday), the restaurant was nearly empty, and I found a table that could accommodate our group. A server named Maree approached me immediately with a noticeably rude tone, asking if I had a reservation. When I said no and asked if that was okay, she replied “sure” in a way that made it very clear it wasn’t — then walked away without offering further help.
Despite there being very few guests in the restaurant, our group (starting with just three people, including my manager) was ignored for over 25 minutes. We watched Maree promptly take care of other tables who arrived after us while continuing to overlook ours. I eventually had to go up to the bar to ask if we could place drink orders — something I’ve never had to do at a full-service restaurant. Only once our CEO arrived and we had more people at the table did Maree finally return to take our orders — nearly 40 minutes into being seated.
The experience didn’t improve from there. At the end of the night, I noticed we were charged top-shelf prices for every cocktail, including mine — despite clearly requesting house tequila in my margarita. Instead, I was charged $25 per drink for Casamigos Blanco. A large automatic gratuity was also added (about $120), which I understand is standard for larger groups, but in this case felt undeserved. We were polite and respectful the entire time and received the worst service I’ve experienced in recent memory.
What’s most frustrating is that this event was meant to be casual and enjoyable, and I spent much of it feeling stressed and embarrassed in front of my colleagues. I’ve worked in hospitality myself and fully understand how challenging service can be — but this felt personal and dismissive, and I can’t justify returning or recommending this place after being treated that way.