Thompson Nashville, by Hyatt

Hotel · Music Row

Thompson Nashville, by Hyatt

Hotel · Music Row

4

401 11th Ave S, Nashville, TN 37203

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Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by ©2016 Andrea Behrends
Thompson Nashville, by Hyatt by ©2016 Andrea Behrends
Thompson Nashville, by Hyatt by ©2016 Andrea Behrends
Thompson Nashville, by Hyatt by ©2016 Andrea Behrends
Thompson Nashville, by Hyatt by ©2016 Andrea Behrends
Thompson Nashville, by Hyatt by
Thompson Nashville, by Hyatt by Photo courtesy of Thompson Nashville
Thompson Nashville, by Hyatt by Photo courtesy of Thompson Nashville
Thompson Nashville, by Hyatt by ©2016 Andrea Behrends
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null
Thompson Nashville, by Hyatt by null

Highlights

Chic Gulch stay with rustic-meets-modern rooms, killer seafood, a rooftop bar, and vinyl spins by Jack White’s label.  

Featured in Conde Nast Traveler
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401 11th Ave S, Nashville, TN 37203 Get directions

hyatt.com
@thompsonnashville

$$$

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401 11th Ave S, Nashville, TN 37203 Get directions

+1 615 262 6000
hyatt.com
@thompsonnashville

$$$

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Jul 30, 2025

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@cntraveler

Thompson Nashville

"How did it strike you on arrival?A far cry from the mid-level chains that once dominated Nashville, Thompson is chic in every way. What’s the crowd like?Trendsetters—the hotel feels more L.A. than it does Tennessee. Tell us about the rooms.The average room size is 331 square feet, a bit small, though each is outfitted with floor-to-ceiling windows, giving the illusion of more space. The design is thoughtful and contemporary, like pretty wooden headboards, striking patterned rugs, and plush robes and slippers. We’re craving some deep, restorative sleep. They got us?You'll want to steal the sheets off the bed. How about the little things, like minibar, or shower goodies. Any of that worth a mention?There’s an honor bar full of alcohol and snacks, but most notably, guests can purchase seven-inch vinyls from Third Man Records, Jack White’s Nashville-based label. How's the bathroom?The bathrooms will have you asking for a referral for the hotel's interior designer: Graphic floor tile, white tile walls, and a hand-selected sculpture are supremely chic. The suites each have a claw foot tub, strategically placed next to expansive windows. Maybe the most important topic of all: Wi-Fi. What’s the word?Wi-Fi is free and fast. Room service: Worth it?The Thompson has a few different restaurants—from the seriously upscale Marsh House to the more casual Killebrew coffee shop—so you likely won't want to dine in your room. Staff: If you could award one a trophy, who gets it, and why?Since the hotel's opening, guests far and wide have praised the impeccably trained staff, from the valet team to the front desk squad to the concierge who texts prior to your arrival and asks if you need help setting up any reservations. There's no single staff member worthy of a trophy, because they're all top-notch. Anything else we didn't ask about?The Thompson has one of the best rooftop lounges in Nashville, the LA Jackson, which is frequented by locals, particularly stylish millennials who inhabit the Gulch’s neighboring high-rises. Warning, though: Get there early if you want a seat; this is one of the area's most happening late-night spots. It also gets very loud in colder months when it's too chilly to open the doors to the patio. What was most memorable—or heartbreaking—about your stay?In a real Nashville move, the Thompson offers guitar lessons taught from the pros at neighboring Carter Vintage Guitars. Already know how to strike a chord? The hotel has guitars available for guest use. Bottom line: worth it?For those wanting the ultimate boutique hotel experience, the Thompson is it. And while it's not cheap, neither are the rest of Nashville's downtown hotels." - Kristin Luna

https://www.cntraveler.com/hotels/nashville/thompson-nashville
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@afar

"If you’re looking for the city’s hippest stay, you’ll find it at Thompson Nashville. The 12-story hotel has brought a whole new level of urban chic to The Gulch—a LEED-certified city-within-a-city between Music Row and downtown—thanks to elegant rooms tricked out with mosaic-tiled bathrooms, claw-foot tubs, barnwood doors, and graphic works by local artists, plus skyline vistas visible through floor-to-ceiling windows. Guests can also appreciate those views from the rooftop bar, where DJsfrom Jack White’s label, Third Man Records, drop by to spin vinyl. Between sightseeing, music aficionados shouldn’t pass up an opportunity to peruse the record collection in the lobby library—just be sure to save time for snacking on blue-crab fingers and barbecue shrimp at Marsh House, a seafood restaurant with a Southern twang."

The Best Hotels in Tennessee
View Postcard for Thompson Nashville
@afar

"If you’re looking for the city’s hippest stay, you’ll find it at Thompson Nashville. The 12-story hotel has brought a whole new level of urban chic to The Gulch—a LEED-certified city-within-a-city between Music Row and downtown—thanks to elegant rooms tricked out with mosaic-tiled bathrooms, claw-foot tubs, barnwood doors, and graphic works by local artists, plus skyline vistas visible through floor-to-ceiling windows. Guests can also appreciate those views from the rooftop bar, where DJsfrom Jack White’s label, Third Man Records, drop by to spin vinyl. Between sightseeing, music aficionados shouldn’t pass up an opportunity to peruse the record collection in the lobby library—just be sure to save time for snacking on blue-crab fingers and barbecue shrimp at Marsh House, a seafood restaurant with a Southern twang."

The Best Hotels in Nashville
View Postcard for Thompson Nashville
@goop

"Nashville’s hip factor reaches new heights at this hotel in the Gulch. The city’s relentlessly cool neighborhood is adjacent to both Music Row and Downtown, and the Thompson’s central location means there’s easy access to landmarks like the Country Music Hall of Fame and Museum and the Frist Art Museum. Inside, guest rooms epitomize rustic chic—hardwood floors, repurposed sliding barn doors, and subway-tiled bathrooms give off a Brooklyn-meets-Dixie vibe. And Marsh House draws in the locals with a menu of fried oysters, gumbo, and snapper crudo. "

The Nashville Guide
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Rob Mitchell

Google
Fantastic staff, very friendly and accommodating with my family. Room was wonderful with a large glass view of the city. Noise was minimal. Infant beds are available. Great coffee shop in the hotel. Marsh House breakfast was great, once again friendly and accommodating to a small child. Location walkable to many restaurants and shops. Valet parking only, convenient. Would stay again!

kathleenmck123

Google
Our experience at the Thompson was excellent. Our room was very comfortable with a nice view. It had all the amenities we needed. The restaurant was wonderful. We ate breakfast there every day and the staff was amazing. The front desk staff and concierge were also very helpful with any questions we had. I definitely would stay at the Thompson in Nashville again.

Harper Jones

Google
My girlfriend and I stayed at the Thompson Hotel this past weekend. The service was excellent and the value was superb, even on the extremely busy Friday and Saturday. Check out the view from our corner room on the 11th floor! The glass panels along with the room filled with drinks and food if needed was awesome. We even called guest services when we needed some more toiletries and they came within 15 minutes! Another benefit was how the hotel was located in the Gulch in Nashville, TN. This was a less populated and more enjoyable place of downtown for workout classes, food and walks. The breakfast and coffee shop within the hotel was great. We got a parfait and coffee each morning before we went on a morning walk or to a morning workout at Barry's. Highly recommend and will be back.

Jenna Rollans

Google
The Thompson Hotel is a no brainer if you're looking for a luxe experience in a gorgeous area (the Gulch) of Nashville! The valets are beyond kind and considerate, which was so welcoming for the start of our stay. The room was clean, classy, and had a stunning view of the Nashville skyline. The bathroom amenities smelled amazing, no need to worry if you forgot your toiletries. The atmosphere for the rooftop bar was SO fun and worth a trip upstairs! We also ate at the hotel restaurant, 10/10 (crab cake and steak was fantastic!). I highly recommend this hotel and would 100% return, and would try any other hotels in their family based on this experience. Thank you, Thompson!

322kayw

Google
We stayed at the Thompson for three nights. The hotel and restaurant staff are excellent as well as the rooms. Very clean room and the restaurant, the Marsh House was great. We ate there for breakfast every day and also once for dinner. It’s less than a 10 minute Uber ride to Broadway. It’s is located in The Gulch area and not near as busy as downtown. There are plenty of restaurants and shopping within walking distance. Would definitely stay at this hotel again.

A3318ONkatet

Google
Comfortable bed and great bathroom; generously sized king room with the outlets needed to charge my devices, and a sage that fit my 15" Macbook Pro. Helpful desk staff and good central location. ||||The bar was a good place for a nightcap, though the women's room on that floor was a little shabby—stall doors need cleaning / new paint; one unmaintained stall that at least had been cleaned up on second round. :)||||Generally quiet, comfortable, and easy.

Suede Young

Google
topped here as part of a cross-country trip, and it was easily the fanciest-looking hotel I’ve ever stayed in. Can’t complain when the business is footing the bill! The room and service were both top-tier—really upscale. One unexpected surprise was finding various items for sale in the room, including a lovers’ vibrator set, face masks, wine, and snacks. My coworker and I had a good laugh just going through the list to see what all was there. Had a great cup of coffee in the morning and an awesome lunch before heading out. The downtown area looked beautiful too—definitely need to come back and explore more of the local businesses.

S4386MAcraigh

Google
The staff at the hotel in particular, the concierge’s were incredibly helpful. Meagan really helped us out planning our adventures.|Some areas in the hotel could use a facelift particularly the stained carpeting in the hallways. We very much enjoyed breakfast and our waiters in the hotel restaurant were great. The hotel rooftop is awesome.

Brian H.

Yelp
Had read about the Thompson Hotel a while back in WSJ so we had it on our list and we were not disappointed. The hotel is attractive, clean and we had no issues. Room temperature was comfortable and the rooms are clean with great water pressure in the shower. Thompson's rooftop bar was a great spot for a quick drink and all the staff we dealt with were helpful and friendly.
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John R.

Yelp
I really enjoyed staying at the Thompson. The location in the Gultch is great. It has access to some nearby restaurants and activities that you probably wouldn't otherwise go out of your way for. The rooms feel new, or like they have been recently renovated. Service was great as well. Room service was very responsive and housekeeping was great. My one complaint, as it seems to be with most hotels, is that there is not enough surface space for your stuff. They do have outlets in the night stands which seems to be great, however, they are literally right up against the bed which is really weird and charging bricks tend to fall out of them. The "rooftop" bar is nice, and the online check-out actually worked, which seems to be another simple thing that is commonly broken in other places. Broadway is walkable. You just need to follow the walking directions on an online map to find the shortest path. HINT: The stairs at Milk & Honey Gulch are key to the shortest path!

Jose C.

Yelp
I recently stayed at the Thompson Hotel Nashville, expecting a high level of service, but unfortunately, my experience was incredibly disappointing. From the very beginning, the staff failed to meet basic hospitality standards. A bellman on the elevator was particularly rude--rather than holding the elevator and letting me enter first as a guest, he rudely rolled in his cart and didn't even bother to keep the door open for me. This lack of courtesy set the tone for the stay. The morning front desk staff was no better. They were unwelcoming, cold, and gave the impression that guests were an inconvenience rather than a priority. Overall, I was deeply disappointed by the lack of professionalism, care, and hospitality during my stay. For the price and reputation, I expected far better. I cannot recommend this hotel to anyone and hope they take steps to improve their service standards immediately.
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Joshua T.

Yelp
This was our first time here but I'm not sure we will be back honestly. More times than not, Amex FHR hotels will offer complimentary upgrades to rooms upon check-in; Thompson did not but rather stated we could pay for an upgrade if we wished meaning they had upgrades available but chose not to accommodate. My wife and I attempted to go to the rooftop "restaurant and bar" to find it to be a bar only that serves some food that was so incredibly over crowded that we could barely walk around so we just left back to our room. On our second to last day, our entire hallway, including our room smelled like weed which was incredibly bothersome considering it's a smoke free hotel. Im not sure if it was the room service that was at our door when I came back or something else but honestly there was no point in calling about because I know nothing would come of it. Beds were ok, valet parking is like $54. To be honest, I think the only "luxury" thing was having to scan your room key in the elevator and I've dealt with friendlier staff in France even though the French "are rude". It is trying to be something it just isn't.
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Patrick R.

Yelp
Not the cleanest hotel, never once saw cleaning service at all. The television worked but very inconsistent. Small rooms, but not clean at all. It's In a good location surrounded by good shops and restaurants, but they fall short in cleanliness and room service. Don't think I would return to this establishment, being from New York and their being another establishment in NY we felt that service would be up to par. But they fell short. Also the destination fee be aware of, you get one glass of champagne and that's it, they say you have sparkling water on your floor in tap. But who drinks $25 of sparkling water feom a tap outside your door. Total crap.
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Ruth P.

Yelp
So I booked thru my Amex platinum card. They recommended as one of their fine hotels. We'll check in was great they were awesome. The rooms were small and very little amenities. The housekeeping sucked. We came for my nieces 21st. We arrived on a Friday came back late with our cocktails from bar we left Monday glasses were still there. Coffee cups from downstairs killibrew were still there also. I used the vanity items there as I forgot my own my bad. They never replenished. We went to dinner there the last night. They cut my 21 yr old niece off. She went to the bathroom twice in 30 minutes supposedly they said to throw up not the case. They asked them to leave. Very disappointed I booked 3 rooms never again will be contacting American Express

Skyler J.

Yelp
Front desk was fine. We ate at the restaurant but the server was really rude and short and not fun at all. After ordering one round of drinks, we were all cut off. Super bizarre and no reason. The manager on duty was not cool and felt like she was on her high horse by "kicking us out". They also accused us of throwing up and stumbling ... lol. Food was good. Service and service NO. Server also threw a dessert at the birthday girl rather than saying HAPPY BDAY! It was a weird experience and I don't recommend.
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Tammi J.

Yelp
I had the pleasure of staying at the Thompson Nashville for a few days and enjoyed every moment of it. The location is EVERYTHING!!!. The hotel is extremely walkable. You can walk to breakfast lunch or dinner and there is some shopping you can do as well in the area - all walkable. But before you venture on your quick walk, the restaurant in the hotel, Marsh House has some of the best food I've ever eaten. I had both lunch and breakfast onsite and ate everything on my plate. Everyone was so nice and accommodating. Now lets get down to business with the sleeping room. 15/10. Yes 15 out of 10. The room was nice and had everything you want in a sleeping room. Nice bright light, a really comfortable bed, a desk and table you can work from with even better lighting. The shower has full size product so you can freely shower and lather up with the full size products in the bathroom. The shower pressure was everything - talk about getting a mini massage from the water. Love they give you rugs for the bathroom floor without having to ask. I loved every minute of my stay there. The Thompson Nashville gives you luxury stay without the luxury cost. Check out my TT for a mini tour of the room. #Tammi6818.

Julie C.

Yelp
Beautiful hotel in a great location! Stylish, quiet and not far from the action on Broadway. Beautiful rooms. Fantastic restaurant and rooftop bar! Wonderful staff.
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Emily S.

Yelp
Very clean. Excellent customer service upon arrival. Highly recommend being platinum card carrier the perks that come with that at this hotel! The hallways offer water filling stations with nice cold water both still and sparkling which we thought was a unique feature. Traffic on weekend evening increases with people from the public going to the rooftop bar, but card access to hotel room floors means this is not intrusive.
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Courtney E.

Yelp
Absolutely loved this hotel - it may be my best hotel stay ever. The staff is extremely friendly and helpful and the hotel is beautiful. I loved the modern masculine decor with touches of feminine patterns and gold. The location is great. There are a lot of local shops and restaurants to go to. I visited Biscuit Love and Emmy Squared like a tourist and loved it. The hotel is also about 15 minutes from the airport which is also great. I was here for five nights for a business trip and the level of detail and care was amazing. The food was good and I did not receive a single complaint from our team AND senior leadership loved it as well. There are a few imperfections which is why I took off one star. The plumbing in the bathroom is very loud, or at least it was in my room. I would not want to room with someone who gets up in the middle of the night to visit the bathroom. Another thing that I didn't like was the the fabric on the ironing board needed to be replaced. The white metal underneath comes through the fabric and leaves a white imprint from the metal frame on my clothes. It washed off after I put them in the washer, but it's something to look out for. Lastly, room service threw away my leftover food before I had a chance to finish it. It was only one container, but it was one of the best meals I've ever had. It was nowhere near the trash and wasn't marked as disposable. All of the other cons could simply be overlooked, but I was annoyed and somewhat offended that my food was wasted and thrown away without good reason. Overall I loved my experience here and it was definitely the top tier service and customer experience and beyond that I expect from any upscale hotel. I'd love to stay here again!

K B.

Yelp
Great location with walkable shops and bites. Loved the hotel room vibe and features. They had a cool old school wireless speaker, Nespresso station great soaps/shampoo and free stuff if you forgot something. A filtered/sparkling water station in your hallway, 2 Peletons (only one was broken), great restaurants and a coffee shop. Heavenly

Jacquelyn T.

Yelp
Front desk was very sweet. Server was extremely rude. Cut our table off after one round of drinks. Our party age ranged from 60s to 21. The manager refused to serve us after checking our IDs multiple times. She was rude condescending and playing the power card. I do not recommend going here.

Kat S.

Yelp
Ate at Marsh House and left a couple cards there. I work all the time so I sent my boyfriend over to grab them and the security guy, Stanton, was so rude not only to my boyfriend but also to myself and refused to give my boyfriend my stuff even though I sent him and authorized him to do so. I mean how else would he know the name on the card and description. So they wanted me go in myself to pick them up which was such a inconvenience after working a 12 hour shift to head over there after work when all I wanted to do was go home. So it was easier just to order a new card. The atmosphere is really nice and so is a lot of the staff but this was just so inconvenient and put a bad taste in my mouth. I get it's for security reasons but it might have been easier just to go to the bank to get a new card because this was such a frustrating situation/interaction and that's why I'm giving it such a low review.
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Dawn G.

Yelp
What a great stay!! It's great to be married to a globalist... Hyatt is one of the only hotels that will let you share your status with a loved one. From the moment we checked in until we checked out it was an amazing experience. The breakfasts were great and the scones were amazing. We were upgraded to a suite which was such a great surprise and truly appreciated. The rooftop bar was so great but there was no inside space since there were reserved areas for private party's when we went there. The early and late check out were great - globalist has its true advantages. Can't wait to come back to Nashville and stay here again. It's a great location for everything!!!
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David P.

Yelp
Nice hotel Friendly staff Great breakfast The line was long at the coffee shop each morning though.
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Annalisa P.

Yelp
Nestled in the heart of The Gulch, Thompson Nashville is the perfect place to stay for your visit. It's walking distance to famous eateries such as Biscuit Love, Milk & Honey, Peg Leg Porker, 404 Kitchen, and Finn & Pearl. The famous wall art with the wings, the colorful art wall, and a few famous celebrity shops like Kittenish and Uncommon James are also walking distance. You're about a short Uber Drive from Broadway, 12 South boutiques/ coffee shops, and The Parthenon/Vanderbilt University. The hotel contacted me a few days prior to our stay. They were kind enough to text and email me recommendations. They communicated with me throughout our stay when they needed to reach us about our preference with the turn down service. I really like this place. The only other hotel that has done that is The Vendue in Charleston, SC. When we checked in, we planned on leaving our luggage with concierge since check in wasn't until 4 pm, and it was only 1-130 pm. They already had a clean room with double beds available, so they went ahead and got us situated. The incidental free is $450, but it gets returned after your trip (assuming you don't break anything). Customer service was excellent throughout our stay. My friend and I were on the 7th floor overlooking the front of the hotel with shops and restaurants. The room feels homey with the wooden floors. There are seersucker bath robes, slippers, and ear plugs for your convenience. The beds are comfortable, but the feather pillows tend to get flat. The walls are a little thin. I could hear the group of guys next door at times. The rain shower head and walk-in shower was so relaxing, but I think they had hard water cause my hands turned to raisins after a few minutes. No amount of lotion helped. There wasn't enough lighting in the rooms. They also needed more mirrors. The one floor length mirror had dim lighting. I did like the mini night light that you can pull out from the head board and hide during the day. Each night for turn down service, you get a small bottle of water and the forecast for the next day. Like all of the honky tonks off Broadway, Thompson Nashville also has a rooftop bar. We didn't get to enjoy the L.A. Jackson as much as we'd hoped due to the weather, but we did enjoy the views. The crowd is a bit older earlier in the evening, but after 2 am, the younger crowd of 20-30s come. My friend used the gym on the 2nd floor. It has great equipment and cucumber water. The Marsh House restaurant on the first floor was closed for renovations, but you could order room service. Killebrew is the coffee shop connected to the hotel. It's small but popular. It's a great work space. The lattes are good. Even though it rained, sleet, and snowed while we were there, we enjoyed our first time in Nashville. I'll definitely be back when it's warmer! #NashVegas
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Shak L.

Yelp
Basic Room Staff not particularly welcoming Expensive Above average Rooftop For the price point, would not recommend.
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Danielle G.

Yelp
Such a cute boutique hotel, I'd be interested to see the other Thompson locations. This particular Nashville spot was a mix of mid-century modern with a shot old country western and a sprig of fresh colorful, chunky textiles. Our room was clean, there's nightly turn down service. There's a mini bar stowed in an cabinet with a record player and vinyls to sample. The bathroom has a barn door that slides to allow privacy, and the bathroom is dreamy. The upstairs bar offers fantastic city views and the southern seafood restaurant located on the main floor was delicious. Valet and front desk service was perfect. Such nice, helpful staff, the management should be proud. (Valet is $40/day) Would definitely return and would be up for seeing the other locations, as well.
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Howard L.

Yelp
We stayed in the suite. Great room and location. Just cut 1 star for all the parties using the elevators to the rooftop bar.
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Shaun T.

Yelp
This is solely for the rooftop bar! What amazing views. Here on a Monday so no crowd, good service and a fun place to sit outside in nice weather.
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N S.

Yelp
It doesn't get any better. Out performed my anticipation of a Hyatt Thompson. My one regret nit staying longer. I will in March or April. This place has a restaurant that. Was closed due to covid so I can't wait to go back to more normal time s. Over ordered breakfast in the room and it was outstanding fast fresh and tasty. Love e views and thank u so much for the globalist upgrade much appreciated.
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Monica A.

Yelp
I was in the area looking for breakfast but with Covid it was a challenge and not to mention everything was either closed or jam-packed with lines out the door. Went to the hotel lobby's restaurant for a mid morning breakfast/snack. The location is beautifully decorated. Sat at a lounge chair with a small table in front as it was only me and the tables were for larger parties. Ordered the Salmon Tartare, reasonable size, a bit difficult to eat because of where I was sitting, but it was tasty. It was a brief visit, seems a very trendy place to go to and very lovely decor altogether. Friendly staff, attentive service
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Amber M.

Yelp
DO NOT STAY HERE. The Gulch is awesome, as are all of the local restaurants, bars, shops. The Thompson Hotel gave my rental car to another guest. After more than an hour the hotel tracked down the other guest who was on their way to the airport. Wow, I am beyond floored at what an awful travel experience this made for- it completely destroyed our plans for the day and no one at the hotel felt compelled to take care of us. Not even offered a bottle of water during the whole ordeal, among other things. Needless to say, this hotel does not live up to expectations. Unless you want your car given away, stay somewhere else.
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Chris G.

Yelp
After paying over $600 a night for a room, you get to wait in a long line to pay $5 for a paper cup of coffee. Don't waste your time and money at the Thompson.
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Clive W.

Yelp
First time here and in the neighborhood and liked both. The hotel itself is clean and kind of a hip vibe. The neighborhood is electric. The restaurant in the hotel is perfect for the place. The rooms are part of this new spartan vibe that I'm not a fan of. The bathroom was great and modern but the minimalist room for closets or drawers to unpack in, isn't my favorite. But we made do. I liked it overall and would stay there again
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Keith P.

Yelp
The hotel was great! Rooms were nice, staff was excellent, location was good and price was decent compared to other places. Would encourage anyone coming to Nash to stay here.
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Mike E.

Yelp
We stayed at the Nashville Thompson Hotel for 5 nights and we had a wonderful time. The staff was extremely courteous and helpful. The room was clean and spacious. The restaurant at the hotel had great breakfast and was complementary during our stay. The hotel is in a good location, close to most places you would want to visit. Just a short Uber ride, and you will be at all of the town's hot spots. Overall, I would highly recommend this hotel and look forward to staying here again in the future.
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Samita J.

Yelp
Thompson rooftop is definitely a lot of fun. Much more classier than being on broadway. They have the indoor part so you can sit and eat, but then they also have a dance floor and a rooftop. It's really nice. We came here our last night and it might have been our most favorite spot.
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Catherine H.

Yelp
Love this new property by Hyatt (extra bonus points for being so dog-friendly!). Everything from check-in to check-out was well-executed during COVID times. Was upgraded to a king corner room with our Globalist status. The room had a beautiful view and was super clean. The staff were very helpful and courteous with valet, recommendations on things to do, and breakfast amenities. Can't wait to come back!

Joe D.

Yelp
BED BUGS WARNING Stayed here for a few weeks while I was in town. I got destroyed by bed bugs. I attached photos of the bites and received several new bites every morning while staying at the hotel. I didn't realize I was getting destroyed by bed bugs until someone pointed out to me that they looked like bed bug bites. Unfortunately, I had no experience to bed bugs until this incident, so I had no idea what to look out for. I brought the bugs back home and now I have to figure this mess out. The hotel is more interested in reputation control by denying the issue rather than helping me work through this, so I thought I would post my pictures. Otherwise, my stay at the hotel was great and I had previously posted a very positive review, until I realized how they dealt with this incident.
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Nicole C.

Yelp
Such a FUN rooftop bar with a DJ. Would make the trip back there next time I am in town.
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Shanna K.

Yelp
We just returned from a 5 night stay in Nashville and stayed at the Thompson hotel. We loved everything about it. The hotel is very clean and beautifully decorated. Each day we were provided with complimentary water bottles for our room. It is in a great location in the Gulch making it walking distance to many locations and Uber or scooter rental close to others. The staff was VERY friendly and even greeted us by name as we came and left the hotel. They were very personable and brought us a sweet note and some Champagne to help us celebrate our anniversary. On July 4th the hotel staff brought us an "I believe in Nashville" magnet and edible treat along with a note of thanks for staying at their location. I especially want to comment about Rebecca at the front desk that checked us in. She was wonderful and represents the hotel very well. We will definitely be back in Nashville again and would love to stay at the Thompson Hotel.
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Jack I.

Yelp
Worst hotel experience I've ever had. I drove in from Memphis and valeted at about 10:00pm. The next morning, it took them 45 minutes to find my car. They finally pulled it around and 1000 feet after pulling off the back bumper basically fell off. I immediately came back. The manager immediately denied the possibility it was them. After three weeks "investigating,". They denied liability and accused me of wrecking after I pulled out. I'm filing suit tomorrow Top notch service!!!

Catherine F.

Yelp
Welcoming & helpful staff, very well located, soundproof rooms, nicely designed & well appointed, comfortable beds & soft sheets. Will be back!

Alice B.

Yelp
We had a problem with our reservation due to a mistake by my travel agent. When my agent called the hotel, they said the computer kicked me out as a no show since the reservation said I was to arrive a day earlier. Randall, took care of it and told my travel agent that he would reinstate me but they couldn't confirm the last night there would be availability. My travel agent told me to go as she thought they would make it right for me. They did! Randall, was there immediately and called me the minute I walked in my room. He told me I was first on the list to get an opening on our last day there. Only a couple of hours later, Randall called and said he entire reservation was confirmed. Randall , the manager, was efficient, kind, warm and so accommodating. I don't write reviews often, but he deserves it. Our stay was delightful and everyone was super helpful at the hotel. We had a great time and I thank Randall for making it all happen.
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Liz S.

Yelp
The hotel itself is beautiful but the real gem is the staff. Steven at the front desk was so knowledgeable and helpful. He was able to answer questions about room location and recommended some fantastic local spots to check out. Will come back for him!
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Mike S.

Yelp
Our favorite hotel in Nashville. Gulch is a great location, lots of new hip food and shopping. 20 minute walk to Broadway bars and downtown tourist spots. The hotel staff is awesome, they are all about taking care of their guests. Rooms are spacious and full of amenities. Love the L.A. Jackson Bar on the top floor for views, vibe, drinks and snacks. Great place to start or end an evening.
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Kellie N.

Yelp
Great location in the Gulch. Nice contemporary hotel, welcoming staff and great ambiance. Rooms are not huge but clean with nice touches, Pretty drinking glasses, robes & slippers. Soon after arriving we decided to take a little nap when a hotel staff member walked in (note to self but the extra lock on) to check the minibar. That should have been checked prior to our taking occupancy of the room. Upset, I spoke to the manager and he was very genuine in his apology and offered to buy us dinner. We already had plans to meet friends so he bought us drinks for later. All was well again. The roof top bar is fun but turns into a younger crowd early. Also hard to get up to your room as the same elevator is used for hotel guests and people wanting to party. We had to wait several times ( not cool). Over all a good time.
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Chrys T.

Yelp
My girlfriend and I absolutely loved this hotel! We went for a business trip and included a bit of exploration while we were there. Her and I went for a 2 mile run everyday in the morning to see what fun shops and stores were within distance of the hotel. The hotel staff were so courteous, so polite, and genuinely nice and helpful. We bumped into the same bell hop a good amount of time during our stay if he saw us walk into the lobby he would go to the elevator and select our floor for us! This hotel takes southern hospitality to a whole nother level! The part that takes the cake is the fact that LA Jackson is also in this hotel. We happen to have come during Pride Weekend! We throughly enjoyed the mixed drinks, this was the first time I ever had earl grey in my cocktail! When we went up the 2nd night, they had a Drag Show and boy that was such a treat. I would definitely recommend anyone to stay here since the location is conveniently located within walking distances from the best restaurants, cute boutiques, wonderful scenery! If you can stay here even for a day, do it!
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Ken L.

Yelp
I stayed in Nashville for work for one night and it was my first time visiting. I was surprised Nashville was such a busy city. When I was looking on Expedia for hotels this was the only hotel that was available as there was some type of music festival that weekend I believe. I am so glad they had availability because the hotel was beautiful. It's only 1 year old and located in downtown Nashville. It's surrounded by nice restaurants and beautiful free standing clothing stores mostly. When I checked in everybody at the front desk was very nice. We upgraded to the penthouse suite which was beautifully decorated. Whoever did the interior design for this room did an amazing job. The room was also extremely clean which is the most important part for me about any hotel room I stay in. The only reason I am giving it 4 stars and not 5 is usually when you stay in hotels in larger cities and you stay in certain room categories especially a penthouse you usually get butler service etc. I will say though this is definitely the cheapest I ever paid for a penthouse room but I don't think you can compare 5 star hotels in Manhattan and say Miami even to downtown Nashville just yet. With all that said though this is definitely the hotel to stay at when you are in the area and I will be back.
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Kevin A.

Yelp
Staff is attentive. Amex partners are treated well! The room is more than expected. Will stay again!
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Lilia D.

Yelp
The hotel is luxurious and deserving of 5 stars, but what really sets it apart is its amazing hospitality. The customer service was wonderful before we even checked in. The hotel texted me the day before to see if I had any questions, which I did, and they responded to those questions. As soon as we pulled up to the hotel, we were greeted by valet and our bags were carried to our room. The attendant set our bags down and gave us a quick tour of the room. AND THE ROOM WAS FANTASTIC. It was very "Nashville", with the wooden floors and accents, Marshall speaker (connects to your phone), Third Man Records vinyl for purchase. Windows were floor to ceiling, so there was great natural lighting. We barely used the lamps. There were slippers, robes, and even an umbrella for use in the closet. Bathroom was spacious and well designed. Toiletries were available. They had a stocked minibar with wine, sodas, beer, snacks, glasses, and ice container. Beds were super comfortable. Attendants brought us ice and even some items we had left in the car within 10 minutes. Even at checkout they were helpful. We wanted to eat nearby after checkout, and they were able to store our bags in a closet at the lobby and keep the car at valet while we searched for breakfast. They texted a thank you for staying text after we left. Also, the day after I filled out a review for them through email, and the front desk director sent a personalized thank you email back. Little things like this go a really long way. The ONLY remotely negative experience was how crowded the rooftop bar was. But anyway, 10/10 would stay here again.
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Cindy R.

Yelp
We were in town for the Berkshire Hathaway convention and found this hotel at a great price. It was in a great location (the "Gulch" with 2 yummy breakfast places, Milk and Honey and Biscuit Love within a couple blocks, but then we tried breakfast at the Killebrew Coffee in the lobby, and the breakfast sandwiches were amazing! The staff were always smiling and helpful. The room was quiet and overlooked the street where we could see groups partying in open-air buses. (I must say we were shocked at the number of bachelorette parties!) All in all, a perfect stay! We will definitely be back!
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Tomas S.

Yelp
5 STARS! This place is really great. We always try to book really nice hotels when traveling around and I'd have to say the Decour and feel of this place is super modern an extra fancy. We booked a suite on the ninth floor and walked into a beautiful set up. All the light fixtures a custom along with the seating and the king size bed is very comfortable. In the master bath is the most impressive! From the marble sink's to the walk in oversize shower with two separate heads and a claw foot tub with bath salts made for a very relaxing spa like stay. The staff is very nice and accommodating and the bar on the rooftop is also very fancy and very great in quality of drinks. The coffee shop also was a great easy to have addition and having our own espresso maker in our suite meant we didn't have to go anywhere if we didn't want to. The restaurant for breakfast was amazing from there very lean ham to tasty omelette, very crispy and delicious potatoes and large blueberry pancakes, everything was delicious and had a very reasonable price. The location of the hotel makes it easy to walk around and enjoy other breakfast and lunch places, shopping and even work out gyms. I would highly recommend you book this on your next visit to Nashville.
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Stella A.

Yelp
Had a company offsite there recently. I had to chase them continuously to get the folio and invoice so I can process the expense. Even though I had pointed out to them the TV rental was already charged, I received a A/V invoice that includes the TV rental so I was double charged. It should not take multiple emails and phone calls to get the invoices I need. It has been 2 weeks and I still do not have paperwork with the correct charges for my expense report. Even though it was a nice hotel to stay at, I cannot recommend hosting an event at that location.
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Iryna D.

Yelp
Such a pretty place. Stayed at the hotel for 2 days . No clue how everyone knew when I left and when I came back but each time I came back it was clean all over again. Complementary valet was the biggest plus. Very nice, clean. In the center of all the great restaurants. Has coffee shop, it's own restaurant and a rooftop all in one. Will definitely be my go to Hotel to stay at.
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L G.

Yelp
Great location for a staycation in Nashville. Walking distance to many great restaurants. Hotel is high end but not over the top.
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Annie S.

Yelp
I feel bad - this review is so OVERDUE! We want to praise JAMES for running the show on July 4th. My group of friends and I were in town from So.Cal to celebrate 4th of July in Nashville. 3 of us went here first and I was able to ask an older couple to share their sweet spot with us --they liked us, being that one of their kids was a teacher and half of us were teachers ourselves...hahaha. The southern hospitality was shown! We also treated them to dessert and drinks (a surprise) to return the favor. We had the best spot in the house -right clear in the corner of the glass to view the fireworks show at the riverfront. As the night progressed from when we arrived around 5 to 9:30 when the fireworks show began, there was literally ONE guy running around and fulfilling everyone's orders. If I remember correctly, his name was James, but if management is looking at this...please look up who worked 4th of July on the rooftop! We even wrote a handwritten thanks on our receipt plus a good tip from all of us to show how gracious we were for his great service. Great service is hard to come by, and when it's a holiday and you're understaffed yet your employee delivers...well, you've got a winner right there. The drinks were great and you know what was even better? The bread pudding. We newbies ubered out (a sad 3 minute commute from our AirBnB) thinking that the hotel would be a distance away, so at the end of the night, we decided to walk back to our rental and enjoy the scenery. The hotel was clean, modern, and I would love to stay at it if we return to Nashville. :)