Josh Waterman
Google
My wife booked us in to this restaurant a couple of Fridays ago for my birthday. Everybody had told us how good it was and we must go, so we had big expectations. Firstly, the food was good, but you would expect it to be at £119 for a 5 course tasting menu. Cocktails you were looking at £17-20, London prices if not higher than some places.
The restaurant itself is quite dated and almost like going into a cosy pub environment, which again there is nothing wrong with that but it didn’t really fit with the premium experience we were expecting.
I ordered a whiskey sour to start at £17 and what arrived after nearly 25 minutes did not resemble a whiskey sour at all. I politely took it back to the bar to say it wasn’t a proper whiskey sour as detailed on the menu with the aim of just getting it removed from the bill (I had only had a couple of sips). The waiter snatched the drink out of my hand and threw it in the sink aggressively saying ‘I’ll make you another one shall I?’. There was no conversation or apology just aggression. I removed myself from the situation and went to sit back down with my wife because I didn’t want to ruin the evening.
The other staff were reasonable but proceeded to bring the issue up, not apologising but just offering us free items which was not the point and there was no apology from the member of staff who had been rude which would have been welcomed.
Said member of staff proceeded to stare me out for the rest of the evening and made the experience quite uncomfortable and we did not feel welcome after that point. Whatever the staff members view on the quality of the drink, the way to deal with it was not to snatch it and launch it into the sink.
All round, the bill came to the region of £350. They then get the bill wrong and we ended up paying circa £20 more than we should have which my wife had to battle with them to get back. When you are paying this kind of price for a meal, we would expect better.
Nearby Hazel’s smashes it out of the water. The service is much better and in our personal opinion the food was better.
Disappointing experience overall and we won’t be heading back, which is a shame because it had the potential to be really good.
(Pictures: Whiskey sour I was served vs a quick google of what one should look like).