Thompson Zihuatanejo, by Hyatt

Great stay! Went for a wedding and it couldn’t have been at a better location. The hotel is beautiful, food and drinks are delicious, staff was incredibly kind and accommodating. They have free paddle boards and kayaks to use, tennis courts, and so much more. Hope I have the opportunity to go back!

This is our third stay at this property in the past four years. We have stayed in a Beach Suite, a Swim-Up Suite, and in a Lagoon Suite and each of these has benefits (though the Lagoon Suite has the best size. Everything about this hotel is outstanding. The rooms are great, the beach and the pool areas are great, and the location on Playa La Ropa is perfect (easy access to town, local restaurants, sunsets). But what really makes this a wonderful stay is the service provided by all of the staff. They do everything right to make your stay perfect. Front Desk and Housekeeping are responsive. But most of all, the staff at Hao are all welcoming, attentive, and make the guests feel at home. In particular, Ellie at the restaurant and Juan on the beach are two reasons we will be back - outstanding and warm service always. Gracias a todos!

Our stay was wonderful! Great room, we were in a swim-up suite which was also steps from the beach giving us options of the pool or the beach. We could hear the ocean all night which we loved. The hotel itself was very quiet and felt very private, and secluded even with plenty of guests occupied. The food onsite was excellent, the service also excellent. The staff were all so friendly and enjoyable. We were there for 9 days so definitely had plenty of time to really evaluate it all! Our daughter's Welcome Party for her wedding guests was also held at the hotel and that was also excellent. I enjoyed a 2.5hr spa treatment on property which I recommend highly. We honestly hated to have to leave and cannot wait to return!

Surprised this fabulous hotel is only 4.4 stars and 3star hotel. It definitely deserves a higher rating and 5 star rating. The location is superb , on La Ropa beach which is a bay. The water is warm the sand is soft. I don’t think we wore our shoes once. Our suite, with plunge pool, was perfect. Service was wonderful, everyone here was so nice. Food was very good. The menus for both restaurants were seafood heavy, which is understandable due to the fabulous location. We will definitely come back.

Disappointing Service Experience: We are avid clients at the restaurant and always had the greatest experience. Unfortunately, my experience was overshadowed by the unprofessional behavior of the lady captain. She was incredibly rude and lacked the basic skills to treat guests with respect. For a restaurant of this caliber, I would have expected much better training in customer service. The rest of the staff seemed pleasant, but her attitude left a bad impression. I hope management takes this feedback seriously to ensure a more enjoyable experience for future guests

We had the most beautiful and amazing time at the thompson. The staff is so kind and hard working. They made our stay unforgettable. The sunsets are so nice, the buffet we had was great, and the beach is perfect. Thank you to the thompson and every single staff member. We love it here and we will be back!!

So, it's not primarily that this hotel is terrible (although the room we were in was extremely bad), it's just that there are much better choices, especially if you can afford this place. Downtown Zihua is very safe, interesting, walkable, lots of great restaurants. For reference, it's vastly better than any city I've visited in the USA. The best choice for visiting Zihua is to stay downtown in either a hotel or AirBnB. This resort is on a beach that is larger and cleaner than the beach downtown, and has a better view of sunset, but it only takes a couple minutes to get from downtown to this beach, and overall there is much more to do downtown than at this location. The design of the room we stayed in was atrocious, so bad that it was impossible to sleep, and the restaurant is overpriced and very bad quality. We stayed downtown for a week, trying a new restaurant every meal, and never had a single bad experience. At the Thompson, only one of the dishes we tried could compare with downtown, but at double the price. There are some places where you would want to stay in a resort, like if you're visiting Guardalavaca, but in Zihuatanejo you definitely want to stay downtown and avoid the resorts.

I highly recommend this hotel. The staff were all super friendly and helpful, the breakfast was amazing (best I've had at any hotel), and the rooms were large and nice. Location on the beach was so nice - plenty of seating and it was never crowded. For what we paid, we felt like we got a great value. Prices for lunch/dinner at the on-site restaurants were expensive, so we usually left the hotel and walked down the beach for those meals. Other than that, it is basically a perfect hotel. If we go back to Zihua again, this is where we will stay!

We did not stay at the Thompson but came as guests and purchased a day pass. It was 1500 pesos a person, it 500 of those are applied as credit for food and drink The staff was fantastic, friendly, attentive and gave great service. We were encouraged to arrive early to get two beach chairs for the day. We arrived at 8:30 Christmas Day and had no trouble getting a space. It was ours from 9am-6pm. They had numerous pools to enjoy, bathrooms, and the best pina coladas we have had this week. We ate and drank our hearts out and still barely paid 1,000 pesos more, along with a tip. Laying on a lounger enjoying a carafe of coffee was everything i wanted this morning. One of the most beautiful and bougie spots on the beach. Recommend.

My husband & I talk about this hotel on a weekly basis (seriously)! It was SOOO amazing & we were lucky enough to spend our honeymoon here! Service 10/10 The people who work here are exactly what makes this hotel incredible! They treat you like family, and completely spoil you! They go out of their way to make you feel special- they had special desserts in our room daily and I absolutely loved the special touch. Food 10/10 Get the fish tacos off the lunch menu! I promise you, you will not regret it! We had them about 3x on our 8 day trip. I also love how they have tons of themed nights and activities. The taco night was DELISH! Loved the lobster tacos Atmosphere 10/10 Good music & a great low key vibe! I absolutely loved the beach side service & two pools. Rooms are also gorg! If you haven't visited Zihuatanejo it's a MUST! The manager recommended us to go to amuletto for a 5 star dining experience & we're still talking about it!!! Book this hotel now!

When the din of wedding chatter becomes unbearable, and the incessant drone of politics and financial discussions starts to fray your last nerve, there's a refuge that promises solace. The Thompson Hotel, with its unassuming elegance and culinary prowess, offers more than just a respite; it provides a sanctuary for the weary soul. Stepping away from the crowd, I found myself in need of a break - not just from the noise, but from the very essence of the day's mundane conversations. I craved something real, something flavorful, something that reminded me of the joys of simple pleasures. The Thompson delivered in spades. The moment I arrived, I was greeted by Francisco, a server whose presence alone was a balm for my weary spirit. His impeccable service and intuitive understanding of what makes a dining experience exceptional set the tone for the rest of my half-day escape. The centerpiece of this getaway was the food - a hamburger grill that could make even the most jaded food critic wax poetic. The meat was succulent, grilled to perfection, and seasoned with a touch of magic that only the best chefs seem to possess. Accompanying this was a plate of tacos that transported me straight to the bustling streets of Mexico City, each bite a journey in itself. And the guacamole - creamy, rich, and bursting with fresh flavors - was the perfect complement. Every 15 to 30 minutes, Francisco would appear with a cold beer, his timing impeccable, his presence never intrusive. It was as if he knew exactly when the conversation needed a refreshing pause, a moment to breathe and savor the ambiance. The Thompson Hotel is more than a place to stay; it's a haven for those seeking a break from the ordinary. It's a reminder that sometimes, the best way to escape is to immerse yourself in the simple joys of good food, great company, and the soothing presence of a kindred spirit. In the end, it wasn't just about escaping the wedding crowd or the tedious discussions of politics and finances. It was about finding a moment of peace, a slice of culinary heaven that reminded me why I fell in love with food and travel in the first place. The Thompson Hotel provided that and more. As Bourdain once said "Your body is not a temple, it's an amusement park. Enjoy the ride." At the Thompson, I did just that. And I walked away not just refreshed, but renewed. If you ever find yourself needing an escape, a break from the relentless noise of life, the Thompson Hotel is waiting. Ask for Francisco, order the hamburger, and let yourself be transported. You won't regret it.

I stayed at the Thompson Zihuatanejo last May, and as soon as I got home, I told my Hyatt fiend mom that we should go on a family vacation, where we could all stay together with my two small children, and she could babysit while my husband I drank. Incredibly, she went for it, and over Presidents' Day weekend, I went back to this beautiful hotel with my husband, my kids, my parents, my brothers, and their partners. The trip was an enormous success. We stayed in the Thompson Suite this time, a two-bedroom suite with a plunge pool and a direct view of the ocean. My parents stayed in one bedroom with our toddler, and we stayed in the other with our baby. The hotel provided two cribs, and for the most part, our children slept well, which meant we slept well, the time change from California working in our favor. The suite was gorgeous and comfortable, with a sizable outdoor common area, where our older boy loved to run around and dip his feet in the plunge pool. We spent four nights at the hotel and only left once, for an afternoon field trip to see the town center and visit a crocodile reserve in Ixtapa. The hotel helped arrange this for us, and our driver (I think his name was Ventura) was great. We did not otherwise feel compelled to miss a single hour of this vacation in paradise. We hung out on the beach and made good use of the family pool. Our baby dipped a toe in the ocean, and our toddler had an absolute blast playing in the sand and the pool (no thank you to the scary ocean, even with the mellowest of waves). The food was excellent. We ate at HAO and Ceniza several times each and didn't have a bad meal or drink. Everyone had a blast, even the six adults who were not benefiting from (and often providing) free and constant babysitting. It might be longer than nine months before visits this time, but I fully intend to come back to the Thompson, with or without the whole family.

For people who want relaxation, oh my goodness, this place is paradise. *** It's Stunningly Beautiful *** If you like a mesmerizing beachfront, one that lulls you into relaxation with an ever-lapping ssssshhh ... ssssshhh ... ssssshhh, this is your spot. It's literally like living in those Mexican beer commercials where the guy is just sitting with a bottle in front of him looking out at a perfect sea. What's more, you can get this view from under a palapa and have food and drinks served right to you. They even have a flag you can raise so people know when you'd like something. It's great! *** It's Staffed by the Friendliest People Ever *** Everyone there made us feel so welcome everywhere and all the time. Special mention goes out to: * JUAN, who helped us morning, noon, and night with drinks and Spanish practice, both pool-side and beach-side * ALFREDO and HILIBERTO, who tag-teamed to brighten our every breakfast * EUGENIO (El Guapo), who made us laugh at every dinner * JUANA, who ensured our room was spotless and our blessings were overflowing * MARCO, who made excellent cocktails and told fish stories every bit as fine * FRANCISCO, who checked in on us daily and made sure everything was right * FELIPE, who quietly provided outstanding service every single night * SAÚL, who was a king of beach-side service And of course to everyone for making sure we had "Dos Taxcos, ¡siempre más Taxcos!" :) *** What Sets It Apart *** The people, the people, the people. In addition, the relaxed vibe: it's a near-ideal balance between luxurious and real. You can enjoy fine drinks and fine dining, while also feeling like you can be 100% yourself. Wear what you want, do what you want, it's all good. The overall vibe is "Relax, We've Got You." And we loved it. We're already booking our return trip. This is our go-to place. Can't wait to see you again, Zihua!

Beautiful resort, amazing food and most importantly friendly service! If you are looking for a relaxing vacation where everything you need is on one place, surrounded by natural beauty, this is your perfect spot! Hiliberto made every morning feel special.. Saul makes the best margaritas with a smile every time! Alejandro always made us feel welcome ,Alberto's dinner service at both restaurants were exceptional. Francisco's attentiveness on the beach was just fantastic! The front desk and housekeeping were also very friendly and the hotel as a whole seemed to all work together as a team which always adds up to a perfect trip. We look forward to making this an annual visit.

Attention!!! Don't go to the restaurant in this beach hotel. See it as a warning don't say you didn't hear it. The bar at the restaurant charging you $18 for mix deink but barely use any takila or vodka. After the entire table complain that no alcohol they added small shots but in the end charged you double. Basically $36 per drink. The waiter or the manager was insisting not to reverse the charges after we insisted that they never informed us that any of them told us that we will be charge double. Again $36 per drink in 2024 it's a rip off!! 5 people it's $100 extra to the bill including tax for 5 drinks

My wife and I came for a relaxing vacation and that's what we got. The hotel rooms are stylish and service was outstanding. Food at both restaurants was tasty with staff willing to accommodate any requests even when I was sick and wanted chicken soup. Did some scuba and a tour of the area which was fun and enjoyed out evenings in el centro. Highly recommend staying here.

My husband and I had our wedding at the Thompson Oct. 2019. PROS: We had a beautiful wedding in the month of October. They set up our ceremony and reception beautifully especially with the little bit of rain. It was something out of a movie. The food was delicious and presentation was everything. We even let out baby turtles after ceremony. CONS: When discussing details with wedding planner we were promised certain things like our guests (70 people)would have access to the pool, restaurant, and beach chairs. Unfortunately our wedding planner quit before the wedding and when reviewing everything with new wedding planner she promised everything would be okay. That week I was running into problems with security. They were constantly trying to kick out people including my father, who had paid for wedding. That's pretty heartbreaking trying to enjoy myself and deal with friends and family getting kicked out. Lastly, the entire wedding got sick. About 24 hours after wedding, people were puking and shitting themselves including my husband and I on our honeymoon. It was so uncomfortable. We asked for some money back and they denied us. They said I had to ask for everyone's medical records, a list of what every guest ate, an hour by hour schedule we had, and nearly impossible 10 other listing points to gather. I've been to Mexico many times and I know there is a risk of getting sick but my guest were beyond that. Some were getting diagnosed by doctors salmonella and ecoli. You can imagine flying back... Love that place and location, but that was a very stressing time.

This place is the best! Obviously it's a stunning resort, right on the beach, but one of the biggest highlights were the people. The staff were all so kind and friendly, always smiled or said hello etc. when walking past, and really went above and beyond to make our stay special. I would especially recommend taking a surf lesson from Alberto. Me and my dad had never surfed before, and Alberto was the kindest, best teacher. His instruction and encouragement caused me to improve a lot, and he is also just a really nice guy. You have to go.

Wonderful resort with phenomenal staff and service. Located on La Ropa Beach, gentle waves romances us into a calm vacation getaway. The food is great (although not cheap) and the ambience is that of a quiet Mexican village. This is a place to go if you are ready to relax for a few days and experience great food and service and ambience. (To top it off, right in the middle of our Friday night meal, turtle eggs started hatching and young turtles emerged from the sand. The staff gloved up and gently released them into the ocean. Very neat!)

We had such a great time at The Thompson! The service was excellent. Wi-fi was a little spotty at times, but that just helped us unwind!

My friend and I went to the Thompson for a long weekend. I had been to Zihuatenejo, she had not. We were so happy with this hotel. Everyone, from Bruno and Rene at the front desk, to Elizabeth, Francisco, Jose, and all of the staff, were helpful and kind. We were upgraded to a swim up suite, so our back patio opened to an adults only small pool, which was steps from the beach. The room was beautiful and included a wonderful outdoor shower (as well as an indoor with overhead and handheld faucets), fan, A/C. and everything else you would need. The beach is private and quiet, restaurants were lovely with delicious food. I would have stayed another week if possible, and will definitely come back. Spa, tennis courts, gym as well but I didn't get the chance to indulge!

The resort is beautiful and in a great location with a beautiful beach in front. The staff is trained very well and is on par with many exclusive resorts worldwide. The staff really does look to fulfill any guest requests. The food is pricey but there are plenty of restaurants up and down the beach as well as in town. The beachside service is fantastic and you really could lounge the day away which I found myself doing more than I care to admit. I'd recommend the hotel for those that are looking for a top notch experience knowing that there certainly are less expensive options.

You may want to think twice before staying here! It's a lovely hotel but they allow parties on their beach that go on until 2am or 3am! It's now 115a. We are over a half mile away and can hear loud disco type music (even the words). Called the front desk & they said it wouldn't be over until 2 or 3am. I can only imagine what the guests in the beachfront rooms are thinking!

I travel quite frequently with my job and by far the Thompson hotel here at Zihuatanejo is AMAZING!!! I was looking for a romantic place that my husband and I could enjoy and just chill for a few days. Well let me tell you.... The Thompson Hotel is right on the beach with the most incredible views of the bay. Everyone at the hotel was just Amazing especially our bar tender Marco. Marco would have my cocktail ready before I sat down at the bar for happy hour during my stay. The spa was exceptional as well. I fell in love with this town and the hotel! My husband and I will be back in April.

The resort is beautiful everyone is friendly .BUT all caps yes is the bread and coffee in the morning . The biggest joke of Mexico . I have been from 2 star resort to 5 star and NEVER have I been given such a MEASLEY portion of bread. What is wrong with this place anyone who has Traveled Mexican republic knows that ALL resorts bring u a basket full . SUCH DISAPPOINTMENT and embarrassment to the establishment . shame on you

We are staying here. Paid the extra money for the adults only swim up rooms....no one monitors it and a family with kids spends all day in and out of the pool in the so called adult only rooms pool. Just paid 140 dollars for 3 drinks and chips and salsa. That is US$. Way too expensive.