Janine R.
Yelp
Thornbury Castle has potential, but doesn't live up to expectations. Inconsistency is a recurrent theme. We stayed there four nights and these were my observations. The "kitchen" seems to rule the roost here as almost every question is met with "let me check with "the kitchen." "The kitchen" must be an omnipotent presence because the staff usually has a bit of trepidation when going to ask "the kitchen" questions. They have a small selection of items on the dining room menu and the food is not excellent and any deviation from items on the menu are strictly frowned upon. The menu does not change from day to day. Luckily, you may order from the bar menu in the library. This menu does not change either, but it does break up the monotony. We tended to enjoy this food more, but service was slow and inconsistent . Breakfast is the better option when dining in the dining room.
The staff for the most part seems to operate with little or no training. They NEVER filled the water glasses. That's your job. They NEVER poured the wine, again, that's your job. This hotel seems to lack strong leadership.
We had two rooms. The Queen Elizabeth room has extremely low beams. If one is over 5'3", one WILL hit their heads. We had to go to the front desk for ice to put on head bumps more than once. The third floor is for the most fit as there is no lift.
Yes, I know we were staying in a castle and it was not going to be perfect, but for the price one is paying here, you expect first class service.
Having said all of that, the gardens in the back are lovely, the visage from the front lawn is beautiful and the staff, though poorly, trained are friendly. Liam in the library area was very friendly and helpful.
They need to have a rotating menu. The options in the nearby town are few to dine. It is possible to have a rotating menu, we also stayed at other manor houses which had wonderful menus and well-trained staff this trip.