jcbiav82
Google
I had been going most every week this summer for the fish and chips and a beer. The fish and chips is very good, but there is never enough coleslaw for my liking. This is not unusual for most of the places where I go for a fish dinner. Up until my last visit at Three Lions Pub, whenever I asked for an extra coleslaw, I was happily given one at no extra charge. This is also the case at every other restaurant/bar where I have fish because the amount of coleslaw is always small. It is, and I believe should be the norm to supply an extra one at no charge. It is good business policy. On my LAST visit at Three Lions I was told that their policy is to charge for an extra coleslaw and "would that be a problem." I very firmly expressed my opinion that would be a problem, and did not place an order for fish, and said I would not be back. I had already ordered a soda, and to the bartenders credit, he did not charge me for the soda. It isn't that I can't afford to pay for an extra coleslaw. Whatever the cost might have been (I didn't ask) it would not have made a dent in my financial condition. It was the principal that got me so upset. I owned my own business for 26 years and was lectured early on by one of my salesman to never be "penny wise and pound foolish." At the time, I was just that. Ticking off a customer by charging for a small item that is inconsequential in the big picture can cause one to loose that customer and it could have cost my company tens of thousands of dollars in future business. On the other hand, giving away a small item can mean a lot to a customer and assure that they will be a customer for years to come and the increased revenue that comes with that. So, in summary, it just gets me SO MAD when I see this attitude in a business owner, because in my opinion, they are shooting themselves in the foot over nothing. In this case, I would be willing to bet not more than 1 in 100 people ask for an extra coleslaw, but because they got me so upset over that attitude, I have not been back and probably won't be. So sad. There, I got that off my chest. Maybe if they read this they will understand how "penny wise and pound foolish" is SUCH A BAD POLICY.