Brandi T.
Yelp
It's going to be very hard to write this review without heavy use of swear words. Because, this place deserves every swear word in the book. Worst. Birthday. Experience. Ever. I literally left in tears and had no chance the entire time to actually enjoy my kid's birthday experience. That has NEVER happened to me with all the places I've ever hired for my kid's birthdays.
First off, the stench of this place hits you in the face as soon as you walk in. I have been once before, but I didn't remember it smelling so awful. I'm surprised they're allowed to make food in a place as filthy as this place. The carpets look like they have NEVER been vacuumed in the however-many-years it's been open.
I signed in with the very unpleasant old guy up front who seems like he barely knows what's going on, and he gives me tickets, and then tells me to go 'sign in' with the party lady who will give me a 'room time'. Huh? I thought my time was at noon? Oh, no, silly me.. unlike every other place I've ever booked, they give you a random THIRTY MINUTES (even for 25+ kids) at a RANDOM TIME. So, they told me my room time was at 1 PM from our 12-2 party time. How. Freaking. Absurd. So, I had to monitor the tickets and hope to find people as they came in, and try and guard all the gifts being brought, and bags and purses. I didn't get to skate with my kid, I barely even got to SEE her the entire time she skated.
So, the party host was one of the most useless human beings I have ever encountered. She laid out the tables.. she very slowly brought food and drinks in an awkward order, once we were all in our room. To their credit (??) I did have a little extra time to put the few decorations I had out in the room - on a table, with the donut cake I made.
By the way, the rooms have HIDEOUS, trashy, neon decor that's apparently up there all the time. Their website doesn't show this. Their website has ZERO party pictures at all, I think to purposely hide how horrible these rooms are.
The pizzas we got were cold. The drinks came in random order, the kids were half done eating before most of the drinks came in. Then, of course, because 30 minutes is such a short period of time, they're up your butt to try and get you out. THIRTY MINUTES FOR 25+ KIDS? WHO CAME UP WITH THIS?
They put my kid in the money booth without me even being in there, because I was rushing back and forth trying to clean out the room. I happened to catch her as she was almost done, coming back in.
I have never, ever, ever had such a ridiculously horrible experience. The staff is horrible, the location is horrible, the food is bad, the rules and set up is a nightmare, the DJ continuously sets up these few stupid games over and over again. I hate everything about this place and everyone in it.
Somebody PLEASE come build a nice, new roller rink and put this garbage place out of business.