Clay Chenault
Google
I have been a Thundercloud patron for 20+ years and have been to most of the locations across Austin. It has been my go-to sandwich spot. I even ordered multiple sandwiches just yesterday for an office event. My experience at this location today was less than desirable. I went at what I was hoping was an off-peak time, 1:45 pm. When I arrived there were six employees behind the counter. Two were waiting on customers and one person was ahead of me in line. I had to wait an unreasonable amount of time when there were so few customers and so many employees. If you see that one customer is a Chatty Cathy (and is paying with cash and counting the exact coins!) and it is taking a long time for the other customer's order to be completed (for whatever reason) and the line is not moving, that is the time to drop whatever else you are doing and help the waiting customers. I'll admit that I did let out a loud breath and showed my displeasure. That's my bad. But the employee straightening chairs instead of making sandwiches and obviously in a senior position, could have diffused the situation instead of escalating it by loudly announcing, "Sir, if you're frustrated I can help you over here." It was said with annoyance, not sympathy. And why would you call out a customer like that? Yes, I'm frustrated. This is taking way longer than it should and you're doing nothing to help. And why would you think I would skip ahead of the person in front of me? A better course of action... stop what you were doing, walk behind the counter and say, "I apologize you guys had to wait, I can help the next person in line." Then offer us a free bag of chips or a cookie and all would be well. Instead I was met with indifference and then an aggressive attitude when I'm in there spending my hard-earned money. When I did step forward to order from the aforementioned employee, he was borderline rude and unapologetic. I will not be back. Goodbye Thundercloud, we had a nice run.