Chris M.
Yelp
This is my favorite Thundercloud Sub store, my go-to shop a few days a week. And the reason why it's my go-to place and gets a perfect 5-star score is solely due to the consistent execution, quality sandwiches, and very friendly customer service by Ernie. It's all about The Dude, and in this case The Dude Ernie makes the best damn subs hands down.
I caught onto the Thundercloud buzz about 16 yrs ago, it was simple, tasty with great quality and price. I keep up on their weekly specials, my faves include the NY Italian, Cali Club, Office Favorite, and Nada Chicken. Well, actually, I never discriminate with Thundercloud because I'm a fan of all of their sandwiches. I loved their recent special the Jalapeno Popper as well.
This is my favorite store thanks to Ernie, who's been with Thundercloud since before I discovered them. He's always smiling, very friendly, remembers my name, and makes me feel at home. Ernie's sandwiches are so pristine and perfect that I always have to buy 2 of them when he works so I can save one for later. With any other staff I'll just buy 1, but since I get quality perfection from The Guru himself I'll opt to load up and save one for later.
I always ask for extra onions and lettuce and Ernie obliges with just the right amount. Not too much or too little. Same goes with the pepper and thunder sauce - - he knows his customers well and tailors to their needs - the same time, every time. Excellent consistency of execution - - Ernie never fails. I always observe the staff who make my sandwiches, some work diligently, too fast, or even too slow, and while they all taste good the finished product rarely meets my requests and expectations. With Ernie I consistently get the perfect sandwich along with some friendly conversation, he always makes it a delightful experience here.