Kevin P.
Yelp
DO. NOT. EAT. HERE.
As a fellow Asian-American, I strongly recommend you avoid this establishment if possible. Do not waste a second or dollar with this place.
First off, this place is horrendous and filthy. The interior is crusty, the tables haven't been cleaned off, and the floors were sticky. I believe I may have seen a cockroach on the floor as well.
Secondly, the service here is horrible and practically non-existent. There was a short, older Vietnamese lady who was our server that night (not sure if she's the owner?). To be blunt, she was extremely rude and did not accommodate to our one request. We had requested for a plate of lettuce on the side with our bun rieu. Much to our surprise and disappointment, this request was deemed to be unreasonable to our server. She told us that lettuce was only offered with specific dishes, and we would need to order "said" dishes if we wanted a side of lettuce. My dish contained lettuce, so they did have a supply of this in the back but they were too cheap to give it out. We didn't mind paying extra for it, but the server was set on not giving us any.
Once the food had arrived, we did not see the server until the bill came. No refills were provided, and she did not bother to check in to see if we needed anything else. There is a section on the menu that states that a party of 6+ is automatically charged an 18% tip on the bill. However, I am unable to comprehend this charge given that the server did the absolute bare minimum and a terrible job.
Lastly, there is an additional 4% fee that is added to the bill if you pay with a credit card. There is nothing that will indicate this charge on the menu or outside of the restaurant. So this definitely caught us off guard. We definitely felt like we got scammed after leaving this establishment!
TL;DR - This restaurant is very below average, and I don't understand how this place has 4 stars on Google and Yelp. This restaurant is disgusting/dirty, service is horrendous, food was mid, automatic 18% tip is not deserved, and an additional 4% fee if you use a credit card (which I've never seen at a restaurant before). As I mentioned in the first paragraph, please do not waste your time and money here!