TIGER SUGAR

I love Tiger Sugar for its awesome Tiger Meets Chocolate. That drink is the perfect combination of Boba, Mousse, Milk and Sugar. That's the only recommendation I have. I also tried Brave As A Tiger but it was okay. It simply tasted like milk with no flavour in it. The Boba had a gentle taste. I was also able to redeem the buy two get one offer on Medium Drinks. You also get 10% discount while paying in Cash. Definitely worth going for Tiger Meets Chocolate. Nonetheless, the staff is NOT friendly. There was no response coming back from the person who was handling my order. He sure messed up the customization I had requested but at least some courtesy is always expected. The drinks were not filled enough as you'll can see in the photograph. There was quite a space left for some reason. Even though less ice was requested, almost half the cup was filled with ice. If you want to try Tiger Meets Chocolate, you should head out and I hope you'll receive better courtesy there!

Wow, what an experience at this Tiger Sugar today. The staff really went above and beyond to make sure I felt unwelcome—so rare these days! As for the milk tea, I guess they’re going for that exclusive “watered down” flavor that no one asked for. And how thoughtful of them to fill the cup only halfway, even with light ice—conserving resources, I assume? The cream was practically invisible, but maybe that’s just their way of keeping it low-calorie. I’ve had Tiger Sugar in New York before, and it was so good that I decided to try it again here in Boston, but this tasted like it came from a knock-off store. Truly, a groundbreaking take on bubble tea. Can’t wait to not come back!

The service at this place ruined the food experience. It was my first time at a Tiger Suger Place and we were placing the order on the kiosk. There was a young adult behind the counter who was giving us suggestions and knew our order. Later we learnt that we could have gotten a 3rd Boba free since we ordered 2 but this guy refused since we ordered at the kiosk. He was fully listening to our order but never bothered to notify us about the promotion.

i never leave 1 star reviews but my experience was actually so disappointing; asked for less ice and i received about half the quantity of drink and no ice, and the drink was very poorly made itself; there was sugar all over the outside of my cup and the boba was one giant clump like it wasnt even properly cooked

I genuinely do not understand why there is this much dissatisfaction with this place. I dropped by on a Sunday evening, placed an order at one of the kiosks, and my drink was ready in less than 5 mins. The two ladies working behind the counter were friendly and patiently answered my queries. Got the black sugar cocoa drink which I enjoyed it very much. The boba are the best of any bubble tea chain store, with the right amount of chew and sweetness. Just note that street parking is always very limited.

Is it just me or do I think this worker just hates working here. I went in to order a boba and the first thing I see is this young man sitting while on his phone as I enter and giving me a look. I was like confused why the look and then I order and he was very slow to make my order. I place my order and as I wait, it takes him a minute to get off his phone before he makes my drink. After everything has been sealed and cleaned, he just slams down the drink on the counter and sits down and goes back on his phone. If he hates working, maybe he should quit and be let go for his behavior. Why even let someone like him work here. If you hate the job then quit, no one said you have to work here. I'd much rather be in the Allston (a bus ride will get me there) or Chinatown location as they're way more friendly there.

Best boba tea in Boston. But I wonder if the stall at Harvard Square is closed for good or not.

Service ruined our day, went there Sunday around 1:30pm (10/14/24) in case management wanted to check who’s working. He said no cash allowed (I was holding a 20 for 2 drinks, I get it if he doesn’t have change, but I don’t think “no cash” would have been what he should have said), as we stood on the side waiting for our order, 3 people paid cash after us. He put our orders on the counter in front of us, and yelled something in audible that the 4 people, me included, waiting for our orders just looked confused and proceeded to check who’s is which, I looked for ours but didn’t take the 2 drinks remaining on the counter as they were the wrong drinks (no.1 and 3) we ordered drinks no.1 and 2, so we waited for at least another 5mins, as the guy was just standing in front of us, didn’t at all acknowledge that we are still there waiting for the drinks, it was obvious he knew we were waiting as we were the only ones who ordered before he took more orders, finally I asked the guy if it was our order the wrong drinks on the counter, looking annoyed as he tried to ignore the first time I asked, I asked again then he said yes, he left the counter to make the other customers orders, I didn’t even bother to have him change the wrong drink he made us, as we don’t want anymore of his bad energy. The drink was ok, I don’t think I’m ever gonna go back.

A friend recommended Tiger Sugar for my family. Everybody in our family liked the teas we ordered. I had the Lychee Bursting Boba Black Tea at 30% sweetness. The Boba were up there with the best I've had. Cool bursts of sweet juice. The black tea was nice too. Service was efficient. 4.5 Stars

I have been meaning to go to a Tiger Sugar location for a while when I saw the Hello Kitty collab that started in August, but unfortunately there is no Tiger Sugar in my area. I was SO EXCITED when I came across a Tiger Sugar location while I was visiting my friend in Cambridge! I got their signature Brave as a Tiger drink. I thoroughly enjoyed it, and that itself says a lot because I am very particular about my boba drinks :) The boba itself is SO GOOD (enough flavor and good texture) and complements the drink well!

Got a large mango slush without boba for $8.56, which in itself is outrageous. The ice was barely blended, so much so that every sip gave me massive chunks of ice. I don't mean regular slush ice pieces, I'm talking like pea sized chunks that form a massive ice chunk in your mouth after you swallow the juice. The mango juice itself was very artificially flavored syrups. Like a mango jolly rancher liquified. Also if you look at the mango slush picture on the menu and the one I got, it's obvious they did not make my drink like they should have. I did tell the person who made it but they told me they don't remake/replace drinks for not liking them. I am sure they don't make the rules though as Tiger Sugar is a massive chain, and they were nice about it. So customer service was fine, even though they were the one who made it. Overall I regret my purchase and won't be back. 1/5, would recommend skipping and going to Gong Cha or Moge Tee instead.

It's such a cute boba shop, and I came during the Hello Kitty collab! I've never heard of Tiger Sugar before despite there being several locations in Cali. First of all, the place is decked out in everything Hello Kitty. Second, the cups are so cute! I especially love the large cups since they're pink with Hello Kitty on the side. Now, for the boba, it definitely is sweet, and we had there's no way to adjust the sweetness level on the kiosk. Im used to more options to customize my drink, so this was a bit of a downfall for me. Because I was unable to customize the sweetness, my drink was too sweet for me, and I couldn't finish it. However, the boba was chewy, and the tea was flavorful. You have to shake your drink multiple times because of the hand poured syrups in the drink. Overall, cute boba place, and I like that they have tiger jelly (with coffee in it).

The brown sugar was lukewarm and it would not mix well with the milk, so I'm getting globs of brown sugar in every sip. Also, The employee poured in a ladle of brown sugar syrup into my cup causing a mess. He was quick to go back to his movie, so I just left.

My favorite boba store in Harvard Square! They have a special drink called "brave as a tiger" which has to be my favorite boba drink period, especially when I'm craving a more rich/dessert-like drink. It has a bunch of ingredients- tea, milk, boba, syrup, mousse- and they all go together so well! You pay by touch screen. Only gripe is they only had one person making the drinks so it was a little on the slow side.

Went here after dinner with a few friends a few hours before closing. The place seemed closed from the outside, with dimmed lights and could not see a single customer or staff inside; however, the store hours listed read that they were open. Curious enough, we decided to go in and order a few drinks. First thing we noticed was that both kiosks were off, which made us wonder if it was because they planned on closing the store early due to the lack of customers or just trying to cut down on their electricity bill. Second thing we noticed was that the one and only staff present was not friendly at all. The staff was rude and not accommodating. He looked like he did not want to work there at all. Should have not showed up because his attitude killed our vibes for boba. After we ordered, we were handed 3 "coffee cups" instead of the usual plastic ones, each covered with a thick layer of brown sugar on the outside. It was honestly disgusting how much brown sugar was caked on. I had to go to the car to get baby wipes to wipe the cups down. When we tried inserting the boba straws, they kept getting stuck. There must've been an iceberg in my drink because the straw couldn't make it more than halfway down. Later on, we find out that it was a frozen chunk of boba. I am not talking about the regular peanut size boba chunks. This massive chunk of frozen boba took up almost the entire cup. No wonder why the staff decided to use a coffee cup instead of clear plastic. To hide how sorry their boba is. Serving frozen boba or even leftover boba should be a health code violation. It's actually inedible. Make no mistake, the health inspector will definitely be summoned at this location. The staff is incompetent at taking orders and making drinks. Probably should consider finding another job at this point. The place is overpriced and their boba is terrible.

You really can't go wrong with Tiger Sugar! I dropped by on a weekend afternoon and while there were customers, the place wasn't super packed. I got their "tiger meets coffee" which has their signature black sugar boba+pearls with a latte and cream mousse. There's so much going on in the cup that I never seem to detect the cream mousse in my drinks, but it was still delicious nonetheless. I like how most of their signature drinks come with two different sizes of tapioca pearls. While you can't adjust sweetness or ice levels, this is the perfect drink if you have a sweet tooth or are craving something sweet. I was able to taste the coffee flavor very strongly so it was a nice caffeinated alternative to their other black sugar drinks which are milk-based. The sitting/standing area inside is quite narrow and small but the seats face the outside street so it's a nice spot to people-watch while enjoying your drink.

Came to try out this tiger sugar location. Wasn't a lot of parking in the area. Got the "Brave as a Tiger" drink, which is basically their signature drink that is milk with brown sugar stained inside of the cup and boba at the bottom. It is good if that is something you are into. If I were to nitpick something, it'll be the sticky cup from brown sugar splatter that they didn't clean off on the outside of the cup before they hand me the drink. But other than that, the drink is good for what it is. I would go for something more complicated next time.

Wow the Harvard Square boba scene is getting competitive! This is merely unbelievable even just two years ago! Located right next to the main Starbucks, it offers a great beverage alternative for students, residents, faculty/staff and visitors. They open at 11 AM daily. When you walk in, you will see a touch screen where you put in your order. There are some seats if you want to hang out. From what I remember, there is only one screen for ordering. It makes it super convenient to customize your drink, but may create a line during busy hours. From the screen ordering, we didn't get much interaction with the cashier so hard to comment on that. Otherwise, a prime location for bubble tea business! Will be back because of its location, though bubble tea gets so expensively quickly!

This bustling little store can get crowded, especially on a weekend. It's conveniently located in Harvard Square, next to some other restaurants and shops, making it a great spot to stop by for a drink or dessert. They have screens where you can place your order (which I recommend using), or you can order at the counter. Unfortunately, at the counter they don't list their full menu, which makes it a bit difficult to order especially if you're not a regular. I ended up ordering one of their speciality teas, the #1 which was a black tea base which honestly reminded me more of brown sugar milk tea. Despite getting 50% sugar, it was still very sweet but I didn't mind too much. The boba here is interesting.. you can tell it's hand-made, as each ball varies in size which makes for an interesting treat. There aren't too many seats here, so I'd recommend planning to go elsewhere if you want to sit and relax.

*Review for their soft opening* A solid new boba shop in the area! This is a chain that's famous for their brown sugar boba, which leaves streaks of sugar on the side of the cup. I got their signature Brown Sugar Boba Milk with Pearls. It has small and large pearls, which were fun to chew, although the small pearls were a bit too soft for my liking. (This is also a soft opening so things may change as they ramp up.) Overall a nice addition to the Harvard square boba choices!

Soo good as usual. Their original #1 continues to be their best drink in my opinion, super creamy and the perfect mix of salty and sweet. This location is super cute, clean, with an ordering kiosk and fast service!

Not very friendly staff. They were not rude, but not accommodating either. We asked to have regular boba pearls instead of popping boba but they declined saying it was not possible. So if you have anything on the menu that doesn't fit your tastes you can't change it. Many other boba tea places allow you to customize anything you want. We were the only ones in the store for 15min so I don't understand how they couldn't accommodate a simple change. Not sure why we would want to come back.

Grabbed the option #1 black sugar milk tea! Gorgeous location in Harvard square. Service was via POS

oh my god the mango sago is amazing!! it's been sold out the past two times i checked out the store but i finally got it today. it's pretty sweet and has a ton of toppings. it's quite pricey though - $9 for a large and they only have one size for this drink. the staff were nice and friendly. for online orders, they keep it behind the register and after you mention your name, they will give you the drink. parking can be hard to find since it's located in harvard square. but at night street parking spots do open up. overall rating: 10/10

We stopped by after lunch to grab a quick drink. The location has some seating. It's decorated really nicely. They even had a bogo promotion going on. I really liked the brown sugar boba milk tea that I got. It was the first time that I had boba with chocolate and I really enjoyed it. The workers there were really nice.

Bubble tea quality at this location seems to be inconsistent with that at other Tiger Sugar locations. Our boba were hard and stuck together, and they put in extra ice even when we specified less ice, so much so that the drink tasted watered down. Cheese mousse is not worth the extra money because you cannot taste it. There is usually only one or two workers making drinks, so there is really no ambiance or personal interactions.

Tiger Sugar is the best! I'm so glad they opened one in Harvard Square! I came last week and there was no line. I got one of the classic tiger sugar drinks with boba and pudding. Good amount of pudding and boba to drink ratio. Tiger sugar is a solid boba shop.

The boba itself is good, however the staff is rude and not friendly. Asked about the promotion and the guy was unresponsive and ignoring me. Had to try to get his attention multiple times for him to take my order at the counter.

I ordered a Strawberry Mochi drink from DoorDash and it arrived like this. There's no strawberry flavoring and the liquid has no flavor. The only flavor is from the jelly.

Had their popping Lychee boba tea with 50% sugar and less ice. It was refreshing. You order via self-serve kiosk. To my pleasant surprise, they said Thank you and were all smiling. I have been to other places in the area that have self order and the people there don't even look at you so it was nice to get a smile. I will be back to this location when I am next in the area.

The boba we had was pretty good - the quality is the tea was quite nice. However, we had to wait a super long time. I felt bad - it seemed like only 1 person was doing the walk in orders and 1 person was doing the online. Both looked tired and demoralized. :( I think they must be still working out their kinks as a new store. I hope they work it out, the tea was solid.

i ordered a taro pudding black sugar boba and it has no tarp and is just oat milk....not going back especially for the 9$ i spent on it

One of my favorite boba brand and they never disappoint!! The signature #1 Brave As A Tiger is always consistent good! Wish the sugar level can be adjusted but otherwise it's so good! The bobas have a unique "burn" aftertaste to it that I really like. Very great addition to the boba scene in Harvard square.

Forgot to add milk for my milk tea. Not able to change sugar and ice level. Very rude staff. Not responsive to question. Would not recommend this tiger sugar to anyone.

Amazing boba tea. So so good that we had to go back again and again. Wish we lived here.