Tom Tran
Google
Worst service possible. I ordered a number 6, and then I asked for a black iced tea, and the cashier rudely said, "NO!" I looked at him (18-20 skinny, short asian male with long hair and glasses) and asked, "What do you mean no?" He replied, "We dont have black iced tea here." I was confused because I ordered black iced tea before many times with the Spring Mountain location. Without any recommendation or suggestion, the cashier just looked at me as if I'm crazy for ordering tea at a tea shop. I paused and looked at the menu, and it was number 12, which was a " Black Surgar Black Tea. " So I ordered a number 12 and asked if I can add cheese foam to the tea, and agian rudely he said NO! Which baffled me because I have ordered that before. I asked why not, he said, "We don't do that here!" So I just ordered a number 4. I then asked for his name. He said no, and he asked why? I told him that I would issue a complaint about him, and he voided my transaction. Im not sure what's going at his location, but they need to train their employees better. Brew Tea, a couple doors down, has much better customer service. If you dont know the menu well, the staff there helps you out and actually makes recommendations to you. Maybe Tiger's management needs to learn from Brew Tea and train their staff accordingly.