Pamela G.
Yelp
Update: so now on top of everything, the owner is calling me a liar. Neither my friend nor I knocked remember knocking the pizza over nor did the manager show us the video so I could just as easily call him a liar. In any case, he did nothing to rectify the situation, my friend had to pay full price for a happy hour pizza when she initially ordered it. It wasn't our fault that It took one full hour to bring her another pizza. None of that mattered to him when I spoke to him. I spoke to the waitress first, and when that didn't work, I asked to speak to the manager. what else should I have done as a customer? That was the real issue, not who knocked the pizza over. I was not rude to the waitress at all and I don't want to be made out to be a bully, causing her to lose a job, I wanted nothing of the sort.. This owner/manager had an attitude in that he refused to rectify the situation in any manner. He clearly did not and does not appreciate all the business I brought to his bar. That's fine, but don't call me a liar. Because I did not tell you they knocked it over. I said we did not remember doing it so it must've been the waiter. That's different than lying, I did not swear that's what happened and that issue was secondary to the inflated price of the pizza. You remember it your way I'll remember it mine. Bottom line is you lost a lot of business when you did nothing to budge on the price of that happy hour pizza. Let alone replace it for free like you claim you could have. You never offered that. And we didn't expect it.
I am no longer a customer of the tiki de Amore. I took a group of at least a dozen Meetup people there one night last year. Unfortunately, as a waiter walked by our table. he knocked my friend's pizza on the floor. It took almost an hour for the waitress to replace the pizza and then at the end of the evening, she presented her a bill for the regular price of the pizza instead of the happy hour price when she actually ordered the first one. I asked to talk to a manager. He came over to the table and was definitely not customer friendly. He explained she ordered the second pizza after happy hour, and she would pay full price. I said she should not be paying anything as it was his employee who knocked it on the floor. he became somewhat angry with me for accusing his employee and said he had no way of knowing how it got knocked off the table, but she was going to pay full price for the pizza. In my experience, restaurants bend over backwards to show that the customer is always right and would have replaced it for free for good business. As a result, I have never gone back to the Tiki d Amore nor will I. And here's the kicker: I was later told that he was not the manager, he was the owner of both the restaurant and the bar. How can an owner be so ungracious to a loyal customer? Over the years I have taken dozens of people there and now I won't recommend it to anyone.