Ellen G.
Yelp
Dole whip was tasty, but the service experience was awful. I arrived w my son at about 11:30am to see 5 people working, but no customers. 2 staff were devoted solely to managing the non-existent line and blocked me from approaching the counter to ask questions; instead they said I had to order via mobile device first, then stood by silently as I fumbled through it for the first time. No offer to answer questions, help with the process, nothing. Got a message on the mobile platform that I had to wait 5 minutes for my order, even though we were the only customers and multiple bowls of Dole whip were already prepared. A bunch more people came and did manage to get to the counter, somehow, asking their own questions and fumbling with their own phones in such as way that I was blocked from approaching when our order was ready; again, none of the 5 staff acknowledged us or waved us around. I finally ducked under a rope and around the group, at which point someone handed us two bowls without so much as a smile or simple greeting like "Thanks for waiting," "Enjoy," nothing. I approached the line management staff to say that the process was confusing, and was told "That's because we are training someone today." So much for Customer Service.