Yolanda B.
Google
I usually have a great experience at Tim Hortons during the week, my order is always consistent, and it rings up as a combo with no issues. But on the weekend, it’s a different story. A supervisor named Addie (who wasn’t even the one serving me) suddenly stepped in, rolled her eyes, and told me my usual order wouldn’t count as a combo due to a system update. She made sure to tell me she was a supervisor, though I’ve never seen her before, and I’m at this Tim Hortons all the time. I told her not to worry about it, that I’d speak to the weekday manager, but she clearly didn’t want me to do that. I understand customer service is tough, I’ve been a manager myself, and I know Tim Hortons isn’t an easy place to work. But I would never have treated a customer the way I was treated. I always order the same thing: a coffee, a breakfast sandwich, and four Timbits (since they never have sour cream glazed donuts). During the week, it’s always rung in properly, yet on weekends, the price and treatment seem to change. If I’m ordering the same thing every time, I expect some consistency. I’ll definitely be speaking to the manager during the week, because the attitude I received was completely uncalled for.