Tim Hortons

This is a perfectly good location was clean got service fast wasn't too busy. Nice staff lots of parking good location. Can't speak to the washroom, wasn't paying attention to food available and didn't eat in. But had no issues perfectly good location

I usually have a great experience at Tim Hortons during the week, my order is always consistent, and it rings up as a combo with no issues. But on the weekend, it’s a different story. A supervisor named Addie (who wasn’t even the one serving me) suddenly stepped in, rolled her eyes, and told me my usual order wouldn’t count as a combo due to a system update. She made sure to tell me she was a supervisor, though I’ve never seen her before, and I’m at this Tim Hortons all the time. I told her not to worry about it, that I’d speak to the weekday manager, but she clearly didn’t want me to do that. I understand customer service is tough, I’ve been a manager myself, and I know Tim Hortons isn’t an easy place to work. But I would never have treated a customer the way I was treated. I always order the same thing: a coffee, a breakfast sandwich, and four Timbits (since they never have sour cream glazed donuts). During the week, it’s always rung in properly, yet on weekends, the price and treatment seem to change. If I’m ordering the same thing every time, I expect some consistency. I’ll definitely be speaking to the manager during the week, because the attitude I received was completely uncalled for.

Susan is an amazing person to deal with an always makes my experience a good one…. The others are Sage, Gabby and Tawni, all super nice and always ready to help with whatever is needed…. Jocylen has gone above and beyond, helping even when she is off the clock to get people’s orders done and making sure things that everyone gets the absolute best in customer service!!!!

Every Tim Hortons I go to just has exceptional service. Employees are happy and content. Enjoyed a conversation with Susan today at the Forest Tim Hortons. She is happy in her service to customers and it shows. Thanks for making my day Susan. June 28 10:30 am

We LOVE this Tim Hortons and every time that we get to go. We cottage in Ipperwash every summer and one thing we make a point to do is go to Tim's in Forest. Everyone is so friendly, and we never have any issues with our orders. To us, the staff at this Tim's feel like an extension of the overall wonderful experiences we get to have while we're on holidays. Wish we could take this location back home with us!

They always have great quick service. The staff are at minimal friendly. Most of the time they are quite nice and chatty. It's very rare that they get an order wrong or mixed up but when they do they replace it quickly and apologetically. They are pretty packed in the summer. But the staff makes it a quick wait.

Typical Tim’s in terms of products however this site comes with a Staff Supervisor who makes it her personal mission to enforce her own version of Doug Ford’s rules which includes yelling at customers. Go to Petrolia if you have time 😷 Wow 😯 …update for morning of Jul 17…Supervisor is taking her rule enforcement for customers to new levels today 🙃

Worst experience with this Tim Hortons today. Ordered thru drive thru. When I went to pay for my order I got ripped off for some change, then my whole order was messed up. My ice coffee didn't have a caramel shot in it ripped off for another 60cents, ordered a med drink and got a small ripped off again for more change. I had to go in-store switch my timbits in. And yes they took the timbits back and sold it to another customer, very unsanitary on their behalf. What is the point of having a drive thru if people have to come into the store to get their correct order. Tim Hortons makes a ton of money from us daily they don't need to rip their customers off for change.

We always stop at this location on our way up north and usually don't have any problems. The food/drinks are incredible on the Canadian side! The people working were nice enough. The thing that gave me the Ick on this particular visit was all of the flies behind the counter and there was a bee crawling around on the doughnuts in the display case. At least it was just a bee and not the flies crawling around on the pastries but still, I think there should have been more done to prevent all the pests inside. We still ordered and ate food and drinks and were fine. I ordered the pumpkin spiced ice Capp and some Timbits. Everything was delicious. The blueberry cheesecake flavor was really good. My family also ordered the pumpkin cream cheese muffin and bran muffins which were good. Hopefully they can fix the fly problem.

Timmys doesn't change much in taste. Always good. Bummed out that everything is smaller. Also HATE that they took away the trash bins. That was just downright nasty. So now I see Tim Hortons trash all over our highways. Not a smart idea and very selfish on their part. So maybe I'll give them 2 stars Instead of 3

One of the only coffee shops in town. Same coffee as every other Tim Horton's but with attitude. They don't listen to what you want and argue when they get the order wrong. Staff there definitely needs training on customer service.