Tim Hortons

Visited Tim Hortons after a movie at Odeon Acton in Royale Leisure Park. This is a 24-hour drive-through location with self-service touchscreens and a busy flow of both drive-in and in-store customers. I ordered Lattice Fries, a customised Meatless Burger, and a customised Iced Capp. Food quality was good and prepared promptly. What really stood out was the service. Pulkit, one of the attendants, was extremely attentive, calm, and efficient while managing both drive-through and in-store orders. The entire team handled the rush very smoothly. It genuinely felt like a well-run outlet, and I wish there were a better way to formally appreciate staff like him. However, there is a very serious issue with the touchscreen menu that needs immediate attention. The screen lists “Hot Honey Lattice Fries”, which automatically goes into the order with no option to customise or review ingredients. Despite the name, this item contains ham hock pieces, making it non-vegetarian. This is highly misleading and could easily result in unintended orders, complaints, or even legal issues, especially given the presence of pork. The menu labelling and flow urgently need correction. Overall, a very good experience thanks to the staff and service standards. I’m giving 4 stars today, with the missing star solely due to the touchscreen menu fiasco. Fix that, and this would easily be a 5-star visit.

My first evet Tim Hortons. It is a great spot for food, coffee, desserts and snacks, with staff who are always friendly and welcoming. Service is fast and efficient, even during busy times, and prices are very reasonable for the quality. The atmosphere is clean, cozy, and family friendly, making it a nice place to sit and relax. Overall, it’s a reliable and enjoyable stop that combines good food, warm service, and a comfortable vibe.

They have halal burgers but can improve the quality of beef patty as it was dry! Their doughnuts are always great!

The food was good, but the restaurant was not clean and the toilets were very dirty, far below the expected standard. I visited in the morning, so it wasn’t even a busy time if this is the condition early in the day, I can imagine how it might be later. Very disappointed, and I won’t be returning.

Very bad, rude employee, he is the wrong person for the right place Everything is bad in my favorite place and I have not visited it and I will not visit any other branch in the future. Everything seems good but the workers are very bad. The time now is 12:22 The place is good, but the workers, especially this person, if you enter the place, try not to ask anything from him. Ask someone else It seems that he has not received respect yet. He needs to be updated Half the iced coffee was cream and half ice and with food coloring I guess it had no taste

I went to the Tim Hortons in Park Royal and saw a fly on one of the donuts. It was disgusting and completely put me off. Flies carry germs and diseases, so this is a big hygiene problem. I didn’t buy anything after that. I just walked away because if the food on display isn’t clean, it makes you wonder what’s happening in the kitchen. Do the big bosses at Tim Hortons even know what’s going on in their store? It really doesn’t look like they do. A health and safety inspector should come and inspect this place it’s not acceptable for food to be left like that. I hope Tim Hortons looks into this properly. Customers should feel safe eating there, not worried about hygiene.

Tim Hortons absolute favorite coffee stop. It's always smooth, reliably fresh, and the perfect temperature. The classic dark roast is my daily go-to for a quick, friendly, and affordable boost. Never disappoints! 👍🏽

It was pricey for the food they are serving. I had an egg muffin which was a smaller size than the other brands. After that I ordered a nutella pancake, I received two piece of pancakes and a tiny nutella separately which is not enough for even one pancake. Latte was nice. Service was quick. Would I go there again ? Not especially