Mayur S.
Google
Visited Tim Hortons after a movie at Odeon Acton in Royale Leisure Park. This is a 24-hour drive-through location with self-service touchscreens and a busy flow of both drive-in and in-store customers.
I ordered Lattice Fries, a customised Meatless Burger, and a customised Iced Capp. Food quality was good and prepared promptly.
What really stood out was the service. Pulkit, one of the attendants, was extremely attentive, calm, and efficient while managing both drive-through and in-store orders. The entire team handled the rush very smoothly. It genuinely felt like a well-run outlet, and I wish there were a better way to formally appreciate staff like him.
However, there is a very serious issue with the touchscreen menu that needs immediate attention. The screen lists “Hot Honey Lattice Fries”, which automatically goes into the order with no option to customise or review ingredients. Despite the name, this item contains ham hock pieces, making it non-vegetarian. This is highly misleading and could easily result in unintended orders, complaints, or even legal issues, especially given the presence of pork. The menu labelling and flow urgently need correction.
Overall, a very good experience thanks to the staff and service standards. I’m giving 4 stars today, with the missing star solely due to the touchscreen menu fiasco. Fix that, and this would easily be a 5-star visit.