K N.
Google
I’ve been to this Tim Hortons many times at different hours. During the night shift, I always see hardworking guys doing their best. But at other times, there is a lady—her name is Christie, if I’m not mistaken—who truly stands out.
Most of the time I use the self-order machine, and since this location is in downtown Toronto, it’s usually very busy with customers from many different backgrounds, attitudes, and levels of understanding. While waiting for my usual double espresso, I often observe what’s going on around me.
Christie consistently shows the same high level of professionalism every time I see her. She speaks with confidence, uses clear and polite English, and gives attention to every customer, even in a crowded and stressful environment. At the same time, she manages the team like a conductor leading an orchestra—sometimes communicating with just a look, yet everything runs smoothly.
With my 16 years of experience in customer service, I can honestly say she deserves a trophy. Treating so many different people with the same respect and calm attitude, at different times and in different situations, is not easy. I truly hope she is the manager of this location, and if she’s not, she absolutely deserves to be.
I don’t know exactly how Tim Hortons’ system works, but if it were up to me, I would have her teaching the new generation how customer service should be done. This kind of work—at Tim Hortons or anywhere else—is an art.
Finally, I want to thank the entire team working at this location for their hard work.
