bouncy-story293 G.
Google
Ordered food for four people. I received a text the food was ready, once I arrived the food was not ready. I had to wait 5 minutes, no big deal. I got home, checked my order it was missing items. Additionally I only had one plastic knife and fork and one butter and one syrup. I was missing an order of pancakes. I called, the clerk was new and did not know how to look up my order and was laughing. She said she was going to pass the phone to someone who knew what to do. I explained the situation all they offered was a refund. They did not offer to replace the food. Mind you this is my first experience with this restaurant so I’m expecting good customer service. I explained the situation abd told her I only received one butter one syrup, she ignored all that and said the money will be on my card by the end of next week. The food was not great either, but the customer service was horrific, especially since they overlooked items on the order I paid extra for. Will not be returning. Paid over $50 for these meals too
