Nicole S.
Yelp
I've been coming here consistently over the last week to get some work and studying done. I am a student, and I really was enjoying coming here because it's never too busy and the music is not distracting. It felt nice to get a change in setting and support a small local business. The place is decorated nicely, and the black coffee (my usual order) is fresh and strong.
However, today I had a completely opposite experience. I ordered my coffee and set up my laptop to get some work done, and then the lady decided to mention to me after the fact that apparently there is a 1.5 hour limit on the weekends because they "get extremely busy." (It didn't, by the way). As someone who travels and intends to stay somewhere for more than an hour and a half, this would have been very nice to know PRIOR to sitting down and *over-paying* for something that I could easily make at home. I don't know why I was apparently charged $2.75 one day for an 8 oz coffee, $3.50 another time, and $3.25 another day for the SAME cup. On the menu, this 8 oz cup of black coffee is listed as $1.75. A little sketchy, to say the least.
No where is there a sign (not even on their website) that there is a 1.5 hour limit to seating. Moreover, I did not hear them mention this "policy" to any of their other customers. In fact, they were significantly warmer and more welcoming to all of their other customers, greeted them nicely, and even followed up with them to make sure that everything was made to their liking. With me, however, it seemed that they were only able to pass glares and major attitude every time they walked by me (I was sitting in a corner minding my own business). What's crazier is that there were PLENTY of open tables. The majority of my time there, I was the only one in the whole cafe (not including the cashier and baristas).
I felt incredibly uncomfortable, and I am so disappointed that I don't think I will ever be coming back here.
Some other notes: they do not wipe down the tables after customers sit and eat, which I thought was surprising considering, you know, we are in the middle of a pandemic (and just standard restaurant hygiene, pandemic or not). The outlets do not work. I was the first customer in today and there were bread crumbs all over the chairs, which I just shook off and used to spend my time efficiently. The bathroom is cramped and always filthy. Also, I am a type 1 diabetic with strict dietary restrictions. Felt my blood sugar crashing and quickly took out a snack before I passed out. The same lady, on one of her rounds to check on me, was quick to come call me out on it and mentioned that they have food and drinks there. Absolutely inconsiderate and deplorable. What an awful experience and terrible way to treat a regular customer.
Thanks, Tin Cup. It was fun while it lasted.